Wendy’s

Can this place ever get an order correct? Every time we go there, the order has been wrong. There can be burgers missing or they will be incorrect, fries missing, etc.
Once you get your order correct, the food is decent, but don’t go through the drive-​thru! You will want to literally not only check that each burger is in the bag, but you will want to open them to make sure they are the right burgers and are correctly made.
I mean, In-​n-​Out can make me a 3×3, mustard-​grilled, with no pickles and raw onion and get it right every time but Wendy’s can’t handle no pickles?

With all the flies in the place last time I went to this Wendy’s, I’m surprised it hasn’t been raided by the board of health! It was really hot, too, as the heater was blaring as you came in. From other reviews, it sounds like they have environmental problems that run both directions. Most Wendy’s are pretty slow, but this one was horrible. It also tends to be the only place for the local teens to hang out at as they all come and sit around the faux fireplace.

The food is good, but the dining area is an ice box!
Every time I dine-​in it is so cold, and there’s only a few customers, if that.
It has to be a business strategy to stop customers from using the free Wi-​Fi, and decrease the amount of dine-​in customers.
They play Top 40 music, and the staff is friendly, but the dining area could be a lot more welcoming.
Food: ****
Staff: ****
Dining: *
Drive Thru: ***

Longest lines ever! It never fails to wait at this location and so annoying! Staff is always friendly, unfortunately they are pros at apologizing for waiting 20 minutes in the drive up!

Bring some food to eat while you wait.
This is the slowest Wendy’s I’ve ever visited. They’re slow to take your order, slow to make your order, slow to clean the bathrooms, slow to refill the fancy Coke mixer machine, slow to clean the nuggets and fries off the floor. Just amazingly slow.
They seem to have plenty of staff and I’ve never been here when it was busy (word must be out).
Did I mention it’s slow? I wrote this while waiting at the register — no one in front of me.
The food is good when it finally arrives.

They have remodeled since my last review and it is so much nicer inside. I feel like I actually want to stay and eat instead of getting the order to go. I have always liked Wendy’s food and now I can enjoy it in a nice dining room instead of wanting to rush out.

I know that it seems as though I have more negative reviews than positive ones, that said, I honestly feel as though you are only as good as your worst review.
Now I’m not expecting Michelin star service when I go to a fast food restaurant, however it is still customer service oriented.
First off when I order my food and you repeat it back to me I would expect that you understood and entered my order correctly isn’t that why you repeat it back to me?
Secondly when I pull up to the window and trade payment for my order, please do not throw my food out the window as quick as you can while proceeding to close the service window this does not allow for me to ask for any condiments that I may wish to procure, and it comes off a tad hostile.
As well I now have to sit at the window and wait for yet another or possibly the same angry employee to open the window again and allow me to ask for condiments in the same way Oliver Twist asks for more porridge, this would normally not bother me if it weren’t for the heavy sigh and irritated look that I receive.
After a grueling trip to the nearest Wendy’s and some less than friendly service, I have returned home to the stomach grumbling slightly angry natives also known as my children. I get the food out as quickly as my arms can move to avoid an all out mutiny orchestrated by the eight year old and carried out by the three year old. Once the food is out and chaos has been avoided, I take a seat to enjoy my burger, when across the table I begin to see tears and what is sure to be an epic meltdown by the eight year old. I ask what the problem is and with tears and a slight bit of dramatics I hear «this isn’t what I ordered!» But wait didn’t they read the order back to me? Surely this cannot be. Indeed it was his Jr. Bacon Cheeseburger was in actuality a chicken sandwich.
To avoid a meltdown that would make Fukushima look like a small power outage I jump up grab the food and in a Superman moment say to him «I will go back to Wendy’s and get you the food you asked for.»
Grabbing my keys and running out the door as swiftly as I can I make for Wendy’s, once there I walk in and politely explain the situation. Rather than an apology and a let me take care of that for you, I was asked for the receipt, in my haste I had forgotten it at home but, I had the uneaten chicken sandwich in hand, let me repeat that I had the uneaten chicken sandwich in hand! Not partially eaten, not the wrapper with some crumbs, the whole sandwich. Now I have to speak with the manager just to get the right food, I mean really?
This review has gone on far to long, but the real point of this story is that this seems to be a growing trend with fast food Wendy’s just so happens to be leading the pack.
As an aside, I returned home with the correct burger which more than likely saved the planet from what surely would have been looked back on in history with the same significance as the assassination of the Archduke in 1914.

Had a below average experience inside the restaurant today just after noon. There was a group of 3 ahead of us in line to order. The Cashier Cofry and another employee were socializing with the group of 3 in line at the register (normally I wouldn’t have a problem if they made it brief and moved on). They were all socializing in their native tongue, Spanish. This took a minimum of 7 minutes until we were able to order our food.
The order was correctly made and all was there. I went up for a refill and was greeted in a quick manner. The restaurant appeared clean.

Drive threw is slow, their horrible at telling you why the wait. On the plus side the food is delicious!