Arby’s

AVOID THIS RESTAURANT LIKE THE EBOLA PLAGUE!
This evening’s drive-​thru attendant and her manager at Arby’s, apparently find working in the fast food industry boring.
So, they’ve decided to liven up their work environment by playing games with customers.
Their game of the moment, is to see how many times they can get the person ordering at the drive-​thru to repeat their initial order — before the customer gets po’ed.
It was EASY to tell that they were trying to be annoying for shits and giggles.
When I pulled up behind the work truck at the drive-​thru window, the drive-​thru attendant and the on duty manager were laughing and giggling, looking out the side window at me, and obviously «cutting up»…just like they were during my previous visit.
A couple of times, BOTH the drive-​thru attendant AND the on duty manager, stood with their heads together staring at me out of the side window at the drive-thru…just being creepy. MORE GAMES! If these are not the actions of immature 12 year olds, I don’t know what is.
The situation got real for them when I raised my phone to take a picture. When they saw that I wasn’t playing, and their actions were about to be recorded, they scurried like roaches when the lights are turned on.
I waited at least fifteen minutes before the visibly annoyed driver of the truck in front of me pulled away from the drive-​thru.
I would have driven away IF Arby’s didn’t have a cement curb all the way around their building to trap driver’s cars in the drive-​thru lane.
When I got to the drive-​thru window — the juvenile, right nostril, nose stud pierced, lady, (I call her juvenile because both she and her manager were acting like 12 year olds), did not smile and she was not friendly. Woo hoo, big surprise, more bad customer service — strikes three and four! (The name on my receipt was CHERYL B.)
After all this, I STILL had to wait a couple of minutes before I was given my soda, and five MORE minutes for my Reuben and fries. Strike five and six!
They could literally have driven across Hickory to the other Arby’s franchise, gotten the Reuben, and driven back… in the time that it took to fulfill my order. Sad.
Twenty minutes in a drive-​thru of a «fast food» restaurant, during busy times… I can live with. Waiting for an extended period at 7:30 PM on a weeknight, while observing the employees behaving like children, is NOT acceptable and not conducive to good customer satisfaction in any shape, form, or fashion.
I hope that these two ladies enjoy their fun, because being unemployed is not nearly as enjoyable.
I cannot contact management at this franchise location to resolve the problem, because they are not only condoning, but joining in on this type of activity.
I intend to send Arby’s corporate an email tonight, and to call Arby’s corporate tomorrow.
The really sad thing in all this… was that the food was pretty good. I have no intentions of returning to this franchise location indefinitely.
See my receipt for the details of my visit:
I hate leaving one star reviews for a place that I, up until recently, really enjoyed — but after the last two unsatisfactory visits… they deserve it.

Great location, never crowded. The prices are too high, but if you’re willing to pay them, the food is good. The milkshakes are very good, too. The inside of the restaurant is clean and the service has been friendly and helpful.