Verizon

If there was a way to give this place 0 stars I would. Please hold on to your wallet and make sure you know what you are getting and what you are signing for and how much it costs. I upgraded to a 6S and was presented with two alternatives. 1. purchase the phone and agree to a 2 year contract which would be $ 240 upfront or 2. pay for the phone on a monthly basis with no service contract period and a much lower upfront payment. I opted to pay $ 240 for the phone up front. At check out I was told that there was a special promotion and that they were going to give me a Bose wireless speaker for free (I asked three different times — «you’re going to give it to me for free?» and was told three times — yes its free). Well guess what.. .. I was given option 2. with the lower upfront payment, where I am paying off the phone each month and was charged $ 99.99 for the «free Bose wireless speaker.» With the lower upfront payment (combined with the $ 99.99) the total of what I was expecting to pay was roughly the same — so shame on me — I didn’t figure out what had happened until I got my first bill. Basically, I didn’t get the plan I asked for and I shelled out $ 99.99 for something that I would never have opted to purchase.
It’s shocking in this day and age that this type of bait and switch is allowed to go on — as I can see from the many other reviews of this store detailing similar situations, this wasn’t an isolated incident.

This place is run by crooks. Upgraded iPhone 5 to 6s and paid the upgrade fee in cash. They also convinced me to get a «free tablet» which they claimed was a reward for being a loyal customer for 10 years. I told them that I don’t need the tablet, but they said it’s completely free with no fees at all and I can just give it to the kids. So, I took it. Next month I found out that the tablet carried at $ 10/​month service fee. In addition, they started charging me $ 25/​month for the phone claiming that I got it on a payment plan, when in fact, I paid the upgrade fee in full. The store says that I only paid $ 150 dollars, when I paid the full upgrade fee of $ 300 + $ 35 activation. Since I paid in cash, and they didn’t even give me a receipt, I can’t prove it. I wish I ordered the upgrade online instead and avoided these unbelievable crooks! Stay away from this store at all costs. All of their employees need to be fired. I like to believe that it’s just this store and not Verizon in general, but I’ll be switching to another carrier anyway.

Ive been a customer for Verizon for 20 years. Everytime I go to this store everyone is amazing. Its a good environment. Customer Service is amazing because everytime I go to this store they help me out in anyway possible. I do encourage everyone to go to this store.

I can’t speak for the general customer service but the interaction I had with Bruce was beyond horrible. Since when is good service being sarcastic and condescending to customers? I came in asking questions about getting a new plan/​phone and he was extremely rude and aggressive.

This place has the worst customer service I’ve ever witnessed in my life. There are several people waiting and at least 2 sales reps walking around literally doing nothing.
We were told wed have to wait 45 mins which is already absurd and ended up waiting well over an hour plus the 45+ mins it took to deal with the rep once they had time for us. All just to upgrade to a new phone. Unbelievable.

I am very disappointed by the staff at this location. I entered and stood in the front of the store for 15 minutes and no one greeted me. Eventually I walked over to the counter and asked a question about my iPhone and the staff was extremely dishonest in order to persuade me to buy a new phone from that location.
I returned about an hour later to follow up and the staff ignored me. I tried to catch the attention of a few staff members and the manager but they ignored me and walked into the back of the store.

Stay Away! Had the worst experience, the store was very understaffed so there was a 60 minute wait, I dealt with BRUCE who is extremely unprofessional, SNEAKY, and has a very Sarcastic demeanor. He tried to sell me things I did not want or need and did not handle the issue which brought me to the store. After a 2 hour waste of time I drove to the Jersey City store in the mall and everything was handled within 25 minutes.

Can’t give 0 because there is no option
Verizon​= Pathetic service
I moved and returned my equipment but they still kept sending me bills, I called and gave them tracking numbers multiple times and was assured multiple times that this will be corrected, but instead they gave my account to collection agencies and reported on my credit report

I just had the most amazing experience with April. I was worried that I was going to walk in to a long wait and the run around for the issue I was having with my internet plan, but I was pleasantly surprised that they took care of me right away. She explained in detail what services would work best for my account and I walked out with a free upgrade and a new ipad and jetpack. She even went as far as staying passed their closing time and connecting my ipad to the Bluetooth keyboard I purchased. I usually hate the customer service at Verizon stores but April was different. Maybe it’s a South Florida thing? Anyway, this was a nice location and I appreciate Aprils great customer service.

VERY SNEAKY VERY DISAPPOINTED IN HOW DISHONEST THEY ARE. I went in to the store and purchased 2 phone covers, and one I5 phone. I explained to BRUCE (red hair pasty white) that my father is older and I’m already paying for my mother’s phone and he told me I’ll give you a FREE IPAD. I said I’m not sure if he will be able to use it at his age. BRUCE CONVINCED ME AND ENCOURAGED ME TO JUST SIGN UP ONLY $ 20 A MONTH AND I CAN CANCEL ANY TIME. Only to find out that my father can’t use it and now I can’t get rid of it. I can’t even give it back. And YES I can cancel at any time but for $ 170 dollar FEE? I found that very sneaky. I would never come into this store. there is one gentleman man that was very patient polite and helpful that never gave me his name. Older gentleman.
I called LOU and he would not do anything. He wouldn’t budge. He actually offered that I come in and argue about it with no resolution.
I’m annoyed that it was just SNEAKY especially when I informed him I was already paying for a phone for my mother and paying the bill for her and didn’t want any extra charges unless my elderly father could use the phone.
I’m all about paying for what I request but to me this was very sneaky and Bruce acted like this was nothing and could be handed back at any time. He neglected to tell me at a cost of $ 175.00…I wouldn’t go to this store again or recommend them.
I’m extremely upset even moreso because at one point I gave BRUCE a great review. Lou as far as I’m concerned was just unprofessional and didn’t budge.
I will definitely post this on Facebook because just plain sneaky and I can’t imagine how many other people BRUCE who knowingly tell him they can’t afford an extra charge…“oh but noooo Jennifer it’s free” please nothing is free. I just wished someone wouldn’t have lied to my face about a disconnection free of $ 175. I would have never said ok to the FREE ITEM

Some of the best, most helpful customer service I’ve experienced in ages. Bruce Fisher spent considerable time and thoughtful effort helping me to resolve an issue that involved a lost jetpack, calls to insurance, etc. Ended up saving me a bundle and I left with a better unit and a superior service plan. I don’t usually post — but Bruce hit it out of the park.

Horrendous service. Majority of employees are grouchy, rude and unhelpful. Took over an hour to have a simply procedure done to my phone. I will never return.

I walked in there on Sunday morning December 28^th to replace a charger that stopped working. I stood there for 15 minutes and nobody bothered to greet me or check me in. So I walked out and went to Radio Shack to buy a charger instead.

I got my iPhone 6 plus here last night. Sure my wait was longer then I wanted, but overall it was a pleasant experience. The employees in here are great and intelligent when it comes to the products. I think it’s gotten better here the last few years in here.
I’m not the biggest fan of Verizon stores in general, but overall, this store is the best one of visited. Points for that.

BY FAR THE BEST VERIZON STORE I HAVE EVER BEEN TO! I have been a Verizon Wireless customer for over 10 years and I have never experienced the professionalism, the customer care, and respect that these employees provide. They are knowledgeable on their products, the corporate processes, but most importantly, the value of working with a customer to reach a solution to a problem. BRUCE IS A ROCKSTAR! Make sure to see him if you want a thorough and successful experience. Not only will I return here solely going forward, but I will make sure all of my friends and family do as well.

It’s a Verizon store. What can you expect? I went in to get a new phone, knew what I wanted, simple sale. Was going to trade my iPhone in and had difficulty clearing the contents. Bruce & Garcia helped me for literally hours on the phone with apple support to get the issue resolved. I then forgot my wallet there after the fact and they called and held it for me. Super nice and helpful. Only reason I gave it a 4 was because it is Verizon and obviously was up sold into buying a case, screen protectors and extra chargers. I’m a sucker.

I spend 3 hours on the phone with Verizon today… trying to get the POP server code for their email address…5 people and 3 hours later — I still had no POP code and they disconnected me. Never dealt with such stupid people. It was like i was speaking too, Clarabell with out the horns. Every time they put you on hold (20 minutes per episode) and trade you off to another CRACK VERIZON employee they start over again the Acct #, Name, Address — everything but your hat size this company is a JOKE when it comes to customer service — but be 2 hours late on your bill and they’re on you like a cheap suit.

Avoid this Verizon store at all costs. The sales representatives here are completely useless. Especially this guy named Lou. Avoid him like a plague. Given the fact that we needed to tell him how to do his job, speaks to the mediocre quality of people they hire here. Its also quite disconcerting that the manager Ahmed wasn’t even quite sure how to activate the phone. Activating a phone is not rocket science, the fact they make it seem like its the most complicated process in the world. I’ve had some good experiences here in the past. But its amazing how in 2 months time the quality if their personnel can degrade so much. If this is ur only option. I suggest u come into the store with a whole lot of patience as you waste away your precious time waiting for mediocre people to renew your phone. You have just lost a customer for good.

I rarely have to head into a cell phone store but it is nice to know I have locations close to me.
I was greeted as soon as I walked in the store which helped move things along faster. Even though I had no insured my phone the Verizon employees were very helpful. I had a cracked screen and they easily referred me to the proper screen covers I would need to keep my phone together.
I am confident that I could return here and easily accomplish whatever I need.

I was helped today by a man named Garcia. All he asked for was my driver’s license. Other Verizon stores ask me for a password too. Garcia took care of me promptly. I was in and out in under 10 minutes, which rates at least 3 stars by me.