River Oaks Firestone

Would NOT suggest you bring your car here for a state inspection unless you want to be sold tires!!!
My tires are less than a year old and they failed me for some ridiculous balding… I should have known better. Afterall, it is Firestone and they’re in the business selling tires. It’s a racket!!!

Reasonably priced but great service to complete the somewhat high prices! Loved the atmosphere clean and was offered a ride home and a beverage very great people up front and I was treated with respect !

My car looks like new. (Someone backed into it in a parking lot, and left me to handle the repair.) The folks at River Oaks Firestone made it look like nothing ever happened. And isn’t that the point? Good job!

…entre here was convenient State Inspection, which migrated into auto repair & body work on my beloved daughter’s car. Eddie & the entire staff… including the techs… perform competently, fairly and pleasantly. I extremely value service providers I can trust… and support them 2 grow & prosper. This is such an establishment.

I agree with all of the other bad reviews on here. If I could give this place 0 stars, I absolutely would.
They take advantage of people who seem ignorant of vehicle knowledge – pretty much everyone, according to them. And they DO NOT fix any problems. THEY MAKE THE PROBLEMS WORSE.
My first (and what I’d hoped would be my last time going in there) I went in for an oil change, and some idiot managed to unhinge, and break the hinges off of my glove box! My car is practically brand new! He offered me the «it was like that before» but when I persisted that my car was in great condition before he mangled my interior, he begrudgingly tried to put in an effort to roughly shove it back into place. This happened months ago and my glove box will STILL drop open while I’m driving.
I had hoped to be done with this place, until a few weeks later oil started dripping from my car, spilling TONS of oil all over the driveway. I took it in to a DIFFERENT Firestone, thinking there was a simple leak. Oh, no! I wish! The guy looking at my car looked HORRIFIED. Without any explanation, he asked me where I took my car to be serviced last. I told him «River Oaks Firestone.» He said «Of course, that makes sense.» Apparently, this has happened before. Whoever was changing my oil forgot to replace a gasket of some sort, left TWO gaskets in there, thus causing every drop of oil in my car to explode all over everything under my hood! They guy at this separate Firestone told me he didn’t feel comfortable with me driving this «deathtrap» (his word) so it had to be towed! They couldn’t fix it since the other Firestone worked on it last, so they had to take my car back there. When they called the manager of River Oaks Firestone, to tell them my car was on the way, that manager persisted to say that it was MY FAULT! I was so taken aback, it was hard not to start screaming a slur of vulgarities in the middle of the lobby. Thankfully, the mechanic who made the call for me said everything I’d wanted to say to him, and more!
Unfortunately, this will probably cause MANY other disturbances to the other equipment under the hood. When I brought that up to River Oaks Firestone to pick up my car DAYS LATER, they offered me a 10 $ off coupon for my next visit. DO THEY REALLY THINK I’LL BE BACK THERE?

Eddie proved who he really is. Yells at employees, calls them stupid (to their face) and rages for no justified reason. I’ve never ever heard an employer yell so loud and with such anger as I’ve heard Eddie do. Shame on you Eddie for being so disrespectful toward your hard working staff who are in fear of your rath.

The workers were super friendly, and it’s dog friendly. However, I feel like they really took advantage of the fact that I know nothing about cars. Went in for a state inspection, and I ended up with a $ 300 bill for superficial things, like new wipers and air filters, which I thought were necessary to pass inspection. Apparently, they’re not. If you know about cars, I recommend this place. Since I do not, I will not be a returning customer.

I’ve been here twice for the same problem. Do not go here. They are one of those companies that think every customer is ignorant of car service. They will not fix your problem. They overcharge for almost everything in store. Save yourselves now. Drive down to post oak, or westheimer after the loop. You’ll find better service for a reasonable price.

I am so grateful for Eddie and for the the genuine honesty and assistance that I receive from this place over and over again. I won’t take my vehicles anywhere else.

This place estimated it would take us 2 – 2.5 hours to change the wheels on my boyfriend’s car, and yet, here we are 3.5 hours later still waiting for it. I understand that they’re busy, but that time estimate was 40−50% off. If this were a respectable business, they wouldn’t waste their customers’ time like this. Especially at the hefty price tag of $ 650.

I should have read the previous review before going to River Oaks Firestone. The facility is close to home .My daughter took her car for a routine State inspection and walked out with a $ 311 bill for such minor things as tire rotation, oil change, wiper blades, license plate lamp. I truly believe she was taken advantage of and the license plate lamp is not even working! I plan to return tomorrow to address this with the manager.
Based on 2this different experiences and the experience reviewed by the other Unilocaler, we both agree that this place is a RIP OFF, DISHONEST, JACK UP THE CHARGES, den of deceit.

Update: took my car to another repair shop for a AAA inspection – the kind you do with a used car before selling it to prove it’s in decent shape. They did not find the same problems that River Oaks Firestone identified as a safety issue that could lead to a loss of control.
So, in my opinion, they’re down to 1 star and batting .500 on repairing my car. Me and google are batting 1.000 on repairing my car and avoiding unneeded repairs.