Really my own complaint is that our one instruction was that the deliver person not ring our doorbell because our child was asleep and the bedroom is right by the door and they rang the doorbell which woke my child up briefly. When we told the deliver guy that we had put our instructions on the order, he said he didn’t see it. Really that’s all you have to say? No apology?! You had one job and it was to check to see if there were any other instructions. Other than that it was fine.
Critic L.
Évaluation du lieu : 1 Houston, TX
Worst service ever! Placed an order over the phone. Arrived at the promised time, paid, and I was advised that it would be five more minutes. Five minutes later they told me that it would be 20 more minutes because they forgot to put in my order after my call. How the hell do you forget to place in an order after someone calls!!!
N S.
Évaluation du lieu : 1 Houston, TX
If there was a negative star option this place would get it. Twice now have they messed up my order. Once for a birthday party we ordered 12 pizzas the day before only to have the manager insist the next day there was no order. The next time was tonight. I ordered in person for 1 pizza and waited — not only did they give my pizza to someone else, they had the audacity to not tell me anything well past the due time for my order and that they were still working on the order for close to 30 minutes. No offer to make amends or anything. Time is not money and you cannot buy me back the lost time. Avoid this place at all costs. You might get better service at the ghetto Walmart next door.
Himmad K.
Évaluation du lieu : 1 Spring, TX
Same issue like everyone else. Placed an order online and it said an hour wait. So I said fine. After an hour nothing came. I called them and they said that the driver was calling the wrong number but they would deliver again for free but it would take 30 minutes. So 45 minutes go by and nothing. I call them and they are closed. I don’t see how this place is still in business?
Christopher B.
Évaluation du lieu : 1 Houston, TX
This place sucks! No service, can’t call the actual store and delivery times longer than it would take you to actually make the pizza yourself.
Nicholas S.
Évaluation du lieu : 1 Humble, TX
Ordered on the app. Pizza came 20 minutes late for estimated delivery time, both pizza’s missing the drizzle, 1 pizza missing a topping, marinara sauce missing from both bread sticks and pizza was cold. Called pizza hut to complain and shift manager offered to resend order. …I said no because 1st order took 55 munutes to arrive… cold.
Ryan T.
Évaluation du lieu : 1 Humble, TX
If I could give this place less stars I would however I can’t. They really don’t care about getting your pizza too you. Either in a timely matter or the manner that you ordered it. I don’t normally write reviews but it’s more than once this has happened from the pizza Hut on Wilson Rd. Pizza Hut you have lost my business
Edgar S.
Évaluation du lieu : 2 Elkton, MD
The food is not the problem or it would not be I it arrived remotely close to the time it was cooked we have had to be given credit on a few occasions because the food has been delivered over an hour and half and even once not at all they closed with out ever getting our order to us. Apprently thes store had a power outage the next day no one bothered to contact us and offer an apology and that was not acceptable. The stores site will say 40 minutes and then you call the store and they say it is busy it will be two hours. They alsohave a call center for the orderswho cannot say thedriver has left etc. Noone should have to heat up takeout that is the point of it
Sunny L.
Évaluation du lieu : 2 Humble, TX
I usually do not order from Pizza Hut but my husband saw that bacon cheese stuffed crust. We had the pizza with a wing meal delivered. The delivery guy was a little late but no big deal. The wings were nothing special, I had honey BBQ. The fries were cold and hard as a rock, chick-fil-a waffle fries way better. My husband said the pizza was nothing special. It was not what he was expecting. This was my 1st time ordering in years now I remember why I pick the other competitors over Pizza Hut.
E P.
Évaluation du lieu : 1 Humble, TX
The only reason I give this Pizza Hut a one star is because I am unable to go negative. I have gave this place countless tries and chances before I realized that I will no longer order anything from here. It is not the food that is bad but the customer service. Do not even attempt to order anything delivery from here because you will be able to have three different restaurants deliver to your place before they even knock on your door. I would say give your money to someone else because you will just be frustrated and not crave any food by the time they decide to give you service.
Kathryn S.
Évaluation du lieu : 1 Humble, TX
This store has the worst customer experience and system. I ordered two pizzas and it was supposed to be ready in 30 minutes.(That’s a long time for pizza!!) I got to the store when it was supposed to be ready and there were about 10 people waiting who looked furious. It took 15 more minutes before I got my pizzas. Not only was it so so slow, the employees were very rude and acted like it was not their fault that the pizzas weren’t ready. We definitely won’t be ordering from this location anymore.