Smashburger

The guy in the front that takes your order and slers is a complete jerk. He got my order wrong three times and would not wait and listen to see what I had to order.

I’ve been to this Smashburger location several times, and each time it has been an enjoyable experience and the food has been good. I really like the options they give offer for specialty burgers, and the selection of items you can add. The Smashfries, thin fries tossed in Italian olive oil, rosemary & garlic are very good, and so are their Veggie Frites. My only issue with Smashburger is their pricing level. It’s a little expensive for a chain burger and fries place, otherwise I might rate higher.

Can’t go wrong with their burgers!
I just don’t like dining in because it always smells like a dirty mop inside…

I like the sweet potato fries, but that is the only reason why I am giving my review two stars. Their menu is over priced, the staff is rude, and the quality of food was nothing special. The restaurant is rather small, and it can be very noisy. I might have liked this place as a teen, but my expectations are much higher now.

Incompetent manager didn’t know how to fix an order and re-​add my coupon – which is the only reason I went anyway. It shouldn’t be that difficult! I work at retail stores and have never had an issue comping customers.
Another area of incompetence is lack of training for the staff members. Chicken sandwich not as great as it used to be either.
3^rd time in a row I’ve been disappointed.
Last time, their beef burgers were just TASTELESS. I was annoyed because I had spent $ 26 at the place and didn’t end up eating my burger at all but was determined to like it because their thin-​patty chicken burgers are pretty great.
The other time, they had took my order wrong and gave me grilled chicken and when I told them, THEY DIDNT FIX IT.
This place sucks. Manager needs to be fired.

Damn good Fries. OMG seriously. Burgers rock too. Salted Carmel Shake is INSANE. Try a Avacado Chicken Sandwich with Cheddar. It’s good and good for you.

I love this place as an alternative for chic fil a. Would love even more if they answered their phones:(. This is my second visit when I’m trying to call ahead of time to have an order ready so I can pick up and head out. The first time the cashier told me their system was down, completely understandable. Second time a manager was at the register and I told her I called (I did about 4 times back to back a few minutes prior to my arrival) and she said there was only one call recently and also told me that they don’t do pick up orders. I thought that was strange but let it slide because I was hungry and paid for my food. Then an employee came out of the kitchen and told me they didn’t have sweet potato fries (part of my order) so I only wish she would have told me they were out of those because I wouldn’t have bothered with getting a side. The other employee was sweet though and told me I could get something else, got over my dislike for the other lady and chose fried pickles. Love their food, just don’t like all that other jazz that happened. …
On another note. I ended up calling in 10 minutes late for work to eat my burger since I hadn’t eaten today yet… I regret nothing!

Delicious burger joint go with the classic Smash burger! Fresh toppings, great French fries, and amazing customer service.

Overcrowded and overpriced!!! The food is good but it’s not like WOW I HAVE to come back. Could’ve went to Wendy’s for the same taste.

Not from Houston, Texas but this is a good fast food restaurant for burger lovers. Reminds me of Five Guys & The Habit back home in Los Angeles.

They probably know my husband by name at this place. We don’t eat beef but we enjoy the smash chicken. With two little ones we don’t quite make it to the restaurant to eat that much but my husband will get it to go. I love their regular fries (when my husband can get them home hot) and he has to have the smash fries. I’d love to give five stars but there is usually something wrong once my husband gets home and he never checks the order before leaving.

I came here when they had first opened and I think they’ve improved since then. Definitely more customers too. I like the burgers here and it’s a nice change from the regular chains. I took away a star because of two things. First, their haystack onions were disappointing. The top looked good but just underneath the rest looked like the bottom of a long john silvers fish platter. A bunch of batter crumbs and small pieces of onion. Almost like they scooped the bottom of the fryer and threw that into the basket. Second, the front desk needs more help. There’s only one guy taking orders and making the shakes etc. We waited about 5 minutes before somebody even acknowledged us. And that was after we asked. The guy didn’t even make eye contact or say something like «we will be with you in just a minute».

I could tell management had changed when I walked in. This place was usually clean. Not the case today. Mentioned it to the manger on duty. Good thing is she got on it right away. On the negative side of that, team member started sweeping around me while I was eating… gross.
While the young lady who took my order was friendly, my order was wrong. Twice. I was overcharged by $ 5. That’s another meal!
Probably won’t come back. That’s sad because this place was the only fast food place I took my kids to.

Ate at Smashburger yesterday for the first time ever and really wasn’t impressed at all… actually left there hungry and even cost me $ 20…I had the small burger and the haystack with a coke… $ 10! Which is fairly normal price at most places, but the burger just didn’t feel me up at all… my son ordered the olive oil, rosemary fries and for $ 1.99 he got like 15 total… not impressed, and probably will not visit again. Sorry.

Officially hooked on their Sweet Potato fries and Mint Oreo Shake! Always fresh food and decent wait time.

I love smashburger. They have the best tasting chicken sandwich out of any of the local restaurants. They have 3 different types of fries. Regular fires are nice and skinny and crispy. Smash fries have oil Rosemary and garlic. And they also have sweet potato fries. I love the fact they have a nice selection of craft beers. Awesome food. Service is always good.

While I like the many options Smashburger provides their burgers are pretty flavorless. Now while I do like a good burger, I like a good basic burger (meat, cheese, veggies) and not all the extras they provide. I keep saying I’m going to try their onions stack but I’ll really have to be in the mood.

Was leaving Houston from visiting family and everyone was starving. Do not know our way around Humble, so we stopped in for a quick bite. Order taker was nice but the rest if employees were lazy, sitting around and place was dirty. Kids do not like chipotle too much so that’s why we ate there. Employees looked dirty, bathrooms were discusting.

After being spoiled by the much more clean and friendlier people at the Kingwood location, I was super let down by the atmosphere of this place. The food was still good but just didn’t taste as fresh as the other location! I think I would rather make the extra mileage trip to Kingwood next time!

It makes sense that smashburger is right next to Chipotle, because they’re both the kinds of places I want to go when I’m REALLY hungry, RIGHT NOW, and I’m okay with paying $ 10 for getting good food fairly quickly.
I’ve been twice now, once for chicken, once for beef, and I definitely preferred the beef, but not that there was anything wrong with the chicken either. The fries the first time were so amazing I was practically licking the carton clean, and contemplating driving back for more. The second time I ordered them, they were too salty, and I sadly through them away after consumer a mere half of them.
Hit or miss they may be, but I’m still leaning mostly towards hit, and I’m an especially big fan of their atypical burger toppings, because sometimes lettuce, tomato, pickle just doesn’t cut it.