Avis Rent A Car

I’ve had great experiences renting here, Demetrius and Cheis have been very helpful.

Very poor service here. I picked up a rental and it was not cleaned or vacuumed. Dropping it off was an experience in lame customer service.
The girl behind the counter was messing with her phone when I walked in. She didn’t say a word and just kept fiddling with her phone. I tell her I’m dropping off a car. Not a word, doesn’t take her eyes off the phone. I put the paperwork and keys on the counter. Without looking up from her phone she sticks her hand out at me expecting the keys be put in her hand. I had to leave her hanging on that, the keys were right in front of her on the counter. She finally says something to me. «Did you fill up the gas?» I say yes but she walks out and checks anyway.
Finally the transaction is done, she hands me my card and receipt without looking up. Not a word or bit of «customer service» at the end. There are so many places to rent a vehicle that customer service is the only thing that will make a business stand out.