Cheddar’s Scratch Kitchen

The place is inefficiently run. We waited for close to an hour. As we waited, there were at least 5 tables that could have been cleaned for use but was left for up to 20 mins… while folks waited. Server didn’t check on us or refill or drinks. He also forgot part of our order. Food was underwhelming also. Not going back anytime soon…

WATCH OUT if you have any kind of dietary restrictions or allergies. Don’t trust the wait staff.
My friend asked *multiple* times if there was pork cooked in the green beans. He eats halal and was assured by the waiter oh no of course not I’m 1000% sure there is no pork used.
15 min into the meal my friend finds a piece of bacon in his food.
Waiter/​manager were barely apologetic. Manager just bleated their stock apology answer — no sincerity. My friend had to ask for his meal to be comped — this should be automatic when you just violated someone’s RELIGIOUS requirements right?
I’m just glad my friend wasn’t allergic. It’s irresponsible to treat diet restrictions so indifferently. They need to train their staff better.

Ok I have to be honest here. The whole lunch was just not good. The appetizers we ordered never came out. The food was just luke warm. Yes all four dinners. It was like no one wanted to be there. Our waiter acted like he was the walking dead, no personality, greeters seamed un happy, etc. After we had paid up, we asked to speak to a manager who also seamed like he didn’t want to be there. We talk him about the service or lack of interest. All he did was offer us desert, we didn’t want anything for free we just wanted him to know that every one seamed in happy, and the service and food was just ok. They have just lost four customers, I will never go back to any other Cheddars again.

Horrible service, people wait 10 mins or more without even being greeted at the bar. Wow.

I’ve been going to Cheddar’s for years and far has I can remember I haven’t had many problems with it. The food has always been good and the service decent enough. The prices are good and you usually get plenty to eat with your order.

We were at this restaurant on Sunday afternoon and our waiter and food were very good. However, I was disgusted by the bartender who came into the bathroom to talk angrily and loudly on her cell phone. I don’t know her name but she was a small woman with long curly brown hair and two piercings in her lower lip. Apparently she was mad because she had only made $ 50.00 in tips and said that Cheddars had run out of alcohol. She cursed and complained that she was «just not feeling it» and needed the person on the other end of this conversation to come take her shift. Vile little princess:(

Great food, affordable and always good service. I been there for Lunch and Dinner and i have not been dissapointed. Drinks are reasonable, very generous portions and friendly staff. I highly recommended this place, weekends is really packed so if you dont like waiting do not waste your time going there…

I think I was served by Andrea, and her service was great !! Andrea was attentive to the guests, she will inform the customer about when will their food will be ready and actively refill the drink when she saw the drink is about to finish, which is a nice gesture.
the price for the food is affordable. had onion rings, half ribs with chicken tenders and half ribs with shrimps. overall the food is good but the rice which came with the shrimp was too sweet for me. definitely will visit again!

We come here about once a week. Never had bad service. The waiters all seem very friendly and always got anything we needed.

We went here on a Friday night, so of course it was busy. Understandable. Waited forever and finally got seated. Waitress only came to take our drink order, then take our food order, and I had to flag her down to get the check. People had empty glasses, and no one ever got a refill. Terrible service. Food was good, so 2 stars for that.

I had the grilled catfish at the Irving, TX Cheddar’s. It was served undercooked, basically raw in the middle! The presentation was beautiful but the preparation was awful. I spoke with the waiter & manager to express my dissatisfaction. Both were understanding but the cook was most responsibility for this. I’ve had their grilled fish previously & it wasn’t raw but it wasn’t thoroughly cooked either. After several complaints of the same experience, I’ve learned that the Irving, TX Cheddar’s cannot adequately cook the Grilled Catfish entrée. I do not recommend this Cheddar’s if you want a thoroughly cooked piece of fish.

Not bad I came in with the fam but they had a 45 minute wait so we waited it took literally another 45 minutes to bring out my food. The food was good but the service can be a whole lot better.

The food here is alright. We came here with a group of family to celebrate my moms birthday. We ordered bottles of wine, and after waiting almost 20 minutes for them to come, we asked for a manager. Lorraine, the manager, came over and argued with us about why it was taking so long, not being empathetic at all. All we wanted was a good time, have a few glasses of wine to celebrate my moms birthday and have good food. I don’t care if the food is the best in the world, you have to have world class customer service to accompany that.
That same evening, I experienced an allergic reaction to shrimp (which I’m not allergic too) because their cooks prepare their seafood on the same surface as their whitefish (which I am allergic to), and my wife had to fight the manager to comp my meal (I mean it’s the least they could do after almost killing me, right?). These people show no empathy.
We sent a complaint up to corporate, and requested a callback. We never heard back.
If treating customers like this is the company norm, then we won’t be returning to a single Cheddars ever again.

Come here frequently on my lunch. What can I say about this place other than they are one of the best restaurants in the Triple D. Like the fact that there food and drinks are very cheap and they have a great selection of food. Food is also made fresh to order. The services are always attentive and quick especially when it comes with me getting out on time to go back to work on my lunch break. Also the environment is very clean as well.
If you never ate at Cheddar’s then I recommend you try their Santa Fe Spanish Dip it’s very good and it has like that whole Mexican taste to me at least. Also, I always get their chicken strip basket drowned in Buffalo sauce.
The drinks are very good dirt cheap but will get you nice and right. I always get the Texas Tea. They have a limit of 2 per person. But this drink is basically like a long Island ice tea. This drink also have 7 different liquors in here.
Also, try their croissants very good. Their nice, fresh, soft, buttery, and finished with a sweet glaze on top.
Overall, I love this place and will recommend this place to anyone who is looking

Cheddar’s is quickly becoming one of my families favorite places to eat. They have a large menu that offers plenty of options, very helpful if you have a picky eater like we do, the staff is always friendly, the service is very consistent, and the food is always hot and delicious. We all enjoy the onion rings, and the chicken tenders are awesome.

I have been to place once and am pleased with food and ambiance. I have ordered salmon which is great. I didn’t dress properly that day. I felt like servers give importance to dressing while they are serving.

The service isn’t that great but the food is a good deal for what you get. If your going to eat here though I definitely recommend the cornmeal catfish, it’s the best catfish in my opinion. Also the drinks from the bar are really big, you get your money’s worth.

The customer service is good. The place is packed often and their drinks are pretty good. The food is blab though (other than the croissants)

I love Cheddar’s food. Love it. But the service SUCKS. ABSOLUTELY SUCKS.
Had dinner here tonight. The server was slow, and she brought out the entrees first before the appetizer. WHO DOES THAT? I’m so livid…
1) she was slow
2) entrees brought out before appetizers
3) she told me my husbands food was gonna come out first before mine because she had to come back and ask me a question about my order. WTF.
4)our strawberry ice teas were refilled with regular. I wasn’t even done with my first tea when she brought out the second and insisted on me giving her my first one when I told her I wasn’t done with it. It was perfectly fine.
5) when I asked for to go boxes and tickets, she brought out our ticket and walked off without saying a word.
5) guess what… We get a survey that comes with the receipt and no itemized/​top part of the receipt that has the info to fill out the survey with.
THIS PLACE NEEDS TO GET THEIR SHIT TOGETHER.

Despite our 1-​star experience tonight, I’m still coming back because it’s our usual drinks spot and they’ve overall got amazing food.
Tonight was strange enough that I felt the need to leave a review. It’s a Saturday evening, so I’m more forgiving. I didn’t mind waiting 30 minutes for a table. I didn’t mind that the food and drinks came out slow. What really bothered me is that my husband’s margarita glass was cracked on both sides. We already got suspicious when the bottom half of the glasses were scalding hot, and the frozen margarita was half melted. Maybe it cracked during the process? Maybe it was served that way? We didn’t realize it until ¾ of the margarita was consumed. The waiter tried to replace the margarita, but honestly we were ready to go by then. And then he scanned my card to pay for another party’s tab. We gave it back to fix the situation, and I signed my correct tab, but my card transaction is only showing the other party’s tab which was higher than ours. Service has been disappointing the last few times, and I wouldn’t return if they didn’t have great drink prices, decently priced «bar» food, and if it weren’t already our established «usual spot.»
Tip: If you’re not completely hungry, just order sides. I ordered just a side of onion rings and it was the exact same serving as the $ 5 appetizer.

There’s a few Cheddars around DFW. I used to eat at the Cheddars in GP all the time in college. It has been a couple of years since I went back to one but recently decided to give this location a try with coworkers. I always get their chicken tenders and broccoli casserole. They are the BEST!!! These tenders beat any Canes chicken tenders. Their lunch portion is around $ 9 but they give you a lot! I ate all but two chicken tenders plus some fries. It was pretty filling!

I love Cheddars! The price is so fair and the food portions are equivalent. I usually go for lunch and get the veggie plate, don’t get start judging me, this consists of a soup or salad plus 4 sides. You read that right: FOUR sides! The prices recently went up but for $ 6.49 that’s an awesome deal! And the food is good!
Why this only got 3 stars: The service. The server was awesome, he did what he could given the circumstances. He even told us the situation and checked on us frequently. Nick, it wasn’t your fault! The kitchen was backed up… the kitchen manager wasn’t ready for the lunch crowd on a Monday I suppose? Although I can’t even really say that as this location is ALWAYS busy during lunch time. The salads came out AFTER the main course… not the issue, had they given us our salads to much on first, we wouldn’t have really noticed that our main course was taking a little extra long to come out.
I will probably be back as Cheddars is one of our favs, but the kitchen needs to be prepared for the lunch rush, we have a lunch HOUR… we don’t want to sit waiting on our food for 45 mins and not be able to sit and enjoy the food!

I came on my hour lunch break. Place was about 15 mins away. I got seated quickly but the food took forever. I got onion rings as an appetizer, thinking it’d come first, it didn’t it showed up with my entrée. I was literally stuffing food down my face & within 10 mins had to ask for the check & to go box. Food wasnt worth the wait & was not satisfying. The only thing this place has going is, it’s a lot nicer looking than your average Chili’s, Humperdinks, etc but I’d go to those places any-​day, the food is better!
I got Chicken Alfredo, only tasty thing was the chicken. Sauce was bland & little. Needed more parmesan. Onion rings were tasteless, I had to smother it in ketchup…
Ughh never coming again. Waste of time

Didn’t know, but guess they rebranded all the Cheddars to «scratch kitchen». So I guess all Cheddars have been slightly remodeled and changed the menu up just a little bit I think. For example I got the chicken fried steak and it came set w green beans and mashed potatoes. In the past you were able to pick your sides I believe. I do like Cheddars and will continue to come cuz the pricing is amazing. Our service was good today as well. Come on in and give this one a shot.

Honey butter croissants! Then chicken fried steak with Texas toast n mashed potatoes perfect with the awesome green beans (so good they must put crack in them!;) Huge portions of crunchy, juicy, chicken tenders and meaty, fall of the bone huge half rack of ribs! All under $ 14 per person!

I first came here in 2011 because I heard the food was good and cheap. The food was really good and really affordable.
June 30, 2015– four years later I came back to cheddars because I remembered how good the food was. I had the steak with chicken fingers and it was the best chicken fingers ever. I like how it doesn’t have those little crunchy things that are too hard to eat. I would come back here because the food is really good. They just made a closer one to my house so I will go to that one. Cheddars is really affordable which is a why I always come back to cheddars. Pretty soon we will have a stock market crash, food prices go up, gas prices will rise, employment is up 16%, there will be inflation and there will be anther Great Depression in America. I’m just warning you now so you will be prepared. Everything we know is a hoax, lie or inside job. This is why you should come to cheddars because when this happen you can get cheddars because it’s cheap.

It must be chain restaurant week for me… dieting. Anyway, I always liked coming here at lunch, always thought it was… and is… a great value, but seldom came for dinner. There has been some updating here, a little slicker look, the menu is streamlined, but the food remains great, and still a great value. It’s a family restaurant and its noisy, so if you can get passed that… plus the crowd cause it’s busy… you will want to come here more.
If you come for lunch, get here early. The fried chicken in salad and fingers is very very tasty. You’ll leave with a full belly and money in your pocket. Brisk bar scene as well. But one thing, with all these changes that are so positive… this clean restaurant can have embarrassingly messy men’s room at 6 pm. That’s unacceptable.

This is like most of the american food restaurants in this same genre. The food isn’t amazing, there’s pretty large portions for a good price. But this is not where you go to be wow’d. We had a big group when we went here for a lunch event, and it was hard to make it happen. No call ahead reservations, not even call ahead seating. We literally had to send a member of the group out of our meeting 30 mins ahead of time to make sure we had a table for everyone. Then service wasn’t that great, it wasn’t horrible, but we had some food items wrong, had to ask for help from another waiter because our waitress disappeared, and one of our apps never arrived.
Overall, it serves the purpose, but if you’re a large group it may be good to look somewhere else!

Gluttony is a staple of American culture, and Cheddar’s is a spot where you can be a true American and exercise that right to it’s full extent. Don’t get me wrong, I don’t mean that in a negative sense… actually the opposite. The food is real good, plus they give you tons of it!
Cheddar’s looks like your normal chain restaurant. It has a nice, family atmosphere. The dining area is lined with partitions, tables and booths. it looks like your regular Applebee’s or Chili’s, but the food is a step up in my opinion.
We started off with some jack bites, which are basically cubes of fried cheese that you can dip in ranch dressing. I think my arteries clogged up a little when I just typed that last sentence. The appetizer was good… just real filling. They give you a big pile of them, so if you’re ordering an entrée keep in mind to save room. I ordered the catfish with a side of steamed broccoli and mac and cheese (I know. my meal consisted of a lot of cheese). The broccoli was good, and the mac and cheese was surprisingly good as well. I don’t know why I normally don’t expect restaurant mac and cheese to be bland, but I was pleasantly surprised in this case. The catfish itself was good, but nothing spectacular. A little greasy and the breading was a little bland, but at that point I was too full to really be griping about getting more seasoning on more food. I was pretty done. My fiancé got chicken strips which came in a huge stack! She enjoyed her meal as well, but she was also beyond stuffed as well!
The service was great, the staff was friendly, the food was good… there are no complaints from me about my visit to Cheddar’s. Great spot if you’re hungry or looking for a good family spot to have dinner!