Ben & Jerry’s

I have to admit I’ve only been here once and it was on Free Scoop Day. That being said, I was very impressed. The place was clean, the ice cream was tasty, and everyone was very nice. I’d be happy to return and see how they are on a regular day.

Burr-​itos!!! I love this location. The kids working there are cheerful and nice. Big fan of the Tonight Show flavor and the availability of pints in the store.

The poor girl at the counter was by herself and their POS system was down during a busy rush but she did a great job. And the product is always fantastic!

Great Ben & Jerry’s franchise. The kids working the place offer better and more polite service than many local restaurants. I try to get over here every week with my son. Greatbplace to hang out and the ice cream is obviously amazing.

Lots of options for shakes/​sundaes and the ice cream selection was great — as expected. What is silly to me is that there is a counter right behind the register. So an (obnoxious) family of 8 adults or so decided that’s where they wanted to stand (read: lean over and block the register) while everyone else in line was waiting for their ice cream.
It’s not B&J’s fault they have customers who are zero aware of their surroundings, but that’s not a smart place to put a counter. The shop is already pretty small, and it makes it difficult to keep a flow of customers moving.
Also, for a Sunday summer afternoon they only had 2 people working. We went during a slow period, but even so the tables weren’t bussed.
I’m sure I’ll be back because the ice cream is so good — but the layout of the shop and the lack of clean tables will probably make me eat it outside.

Ice cream is awesome. But if you see 4 people waiting, better don’t go to this place, especially with kids. They test your patience. It took us 30 min even though we were second on the line. It would be nice, if they make their process little bit faster.

Just came tonight right before they close (I didn’t check what time do they close before I went there) but he told me 9 however both of them still have smiles on. The girl recommend me couple flavors and I love them!!.Great service !!!

Great service, and an engaged owner. Ben and Jerry’s is involved in the community, helps schools, and has the best ice cream in Issaquah. They are right in the heart of the Issaquah Highlands business district.
–
Update — October 22, 2014
I don’t know why I gave them four stars. They deserve five. Although the staff is young, they offer consistently good and friendly service. And the ice cream is, well, it’s Ben & Jerrys!

This is a great addition to the Issaquah Highlands just a short walk from the movie theater.
The selection is excellent and their service is friendly and helpful.

I like ice cream, and Ben and Jerry’s is about as good as it gets. Given that you’ll be getting Ben and Jerry’s here I’m not going to go into the details about how tasty it is; if you’ve had B&J’s you know it’s good, and if you haven’t, well, it’s freakin’ delicious.
Every time I’ve come into the store, the staff is consistently upbeat and cheerful, and the wait is never too long. Their selection is always good, and they even have some sugar-​free flavors for those who don’t like the usual over-​the-​top flavors (good for calorie conscious people who want to join their more indulgent family and friends). I really like that they usually have pints you can’t find in grocery stores, too. It was the first place I saw their Greek Froyo for sale (which is awesome, by the way). It’s way out of the way for me to go to, but it’s something I look forward to every time I drive through Issaquah.

one of the best ice creams. I love cherry garcia

Very yummy ice cream! It’s way too close to my place. keeps calling my name and I can’t say no! Wish they had mocha almond fudge, it’s my favorite… but, their chocolate brownie ice cream is delicious.
Very nice staff, too. Patient and offers samples if you’re unsure.

Who doesn’t love Ben & Jerry’s ice cream? Even better to get it here in this cute little shop than in a small tub at the local grocery store! The people are friendly, service is quick and the ice cream delicious! They have an awesome variety of flavors, so hard to choose. This is a great addition to the shops in the highlands!

We have always been very pleased with this Ben & Jerry’s. The staff is great and the selection amazing. Not to mention it’s one of the few treats we have nearby in the Issaquah Highlands.

I love Ben & Jerry’s. No question about my loyalty to this ice cream brand. As such, I was thrilled to hear that this scoop shop was being built so close to my parents so I could drop in when I visited. However, I stopped by a few months after it opened and soon realized I would rather buy a pint at the grocery store.
Unlike a few smaller, non-​commercial ice cream/​gelato shops and other B&J I’ve been to, the store atmosphere doesn’t draw you to stay and enjoy your sweet treat. The décor is cold on top of the cold ice cream. The only aspect of the interior that adds character is the well known black and white spotted cows on the grassy knoll painted on the walls. Other B&J had a warmer feel like the location in Kirkland, WA where it’s a little more intimate and the walls are painted bright colors.
This shop is more like a place where you pick up and take out. Also, since I only favor a few flavors that are available at the grocery store, there doesn’t seem anything special about getting a scoop here. However, if you’re looking for only a scoop, maybe a milkshake, or ice cream with toppings, this place offers those options just like any other Ben & Jerry’s scoop shop.
No complaints about the ice cream, but I’ll stick to my grocery store pints unless I really want Chocolate Therapy (only available in scoop shops).

Great service and lots of ordering variety. However, the ice cream falls flat in the stored compared to the product you buy in the store. Mine tasted dry and blah even though the flavor I ordered is quite tasty when bought at the grocery store.
My Wife did not have that experience and dug her selection. Of course my three year old daughter was all over her banana-​split.
There is ample seating and the place is very clean which is quite nice.

I LOVE ice cream and can walk here in less than 5 minutes! The staff (most look like they are in late teens) are friendly, encourage you to try every flavor and are super patient as you decide between your favorite flavors and the rotating test batches you can only get in shop!
Love! Someday ‘m coming in to get the $ 40 bucket they’ll fill with ice cream and everything that belongs on top of a good sundae!
This is not your plain jane ice cream so it’s not the cheapest… but so worth it.

Nom Nom and Clean… great bathrooms too~!

Family date night brought us here last night. Well, it’s hard to go wrong with Ben and Jerry’s ice cream so no complaints there! I did want to note that the workers were super friendly and patient with us as we struggled to decide on a flavor. I was in the mood for something chocolaty and the manager suggested «Chocolate Therapy.» I was hesitant because it seemed kind of boring (not loaded with chunky yummy things), but I got it anyway. Yummmmm! I’m totally getting it next time I go. Probably with some Chunky Monkey on top.
As we were leaving, one of the girls overheard my 4 year old say he was thirsty and gave him a cup of ice water, lid and everything. Definitely a good experience! The only thing keeping me back from giving it five stars is the price tag.

Yay, there a new Ben and Jerry’s and it’s actually not that far from Eastgate.
Yes, there’s been a ton of frozen yogurt shops opened in the past few years, and smaller shops like Molly Moon’s have been popping up, and there’s even frozen custard now.
But darn it, sometimes you want Ben and Jerry’s wild flavors, and let’s face it, Cold Stone and Baskin-​Robbins just won’t fit the bill.
Where else can you get Americone Dream or Late Night Snack or Fair Goodness on a fresh waffle cone or the classic sugar cone? Let’s just say that Ben and Jerry’s fits a niche and fills certain cravings and we’ll leave it at that.