FedEx Office Print & Ship Center

I’ll be honest in that I only need FedEx Office’s services once a year for an annual event, for about 10 years now. This is the location I use as it’s closer to home and not a zoo like the Southcenter location.
The most staff working there is usually two people so you really can’t be in a hurry. People want their print jobs done correctly the first time. So if I have to wait, fine by me.
Every year I go in hoping that David is still at this location. He looks kinda like Jerry Garcia of the Grateful Dead. I know when David is handling my job, it will be done right. So I try to hit this location when I think he’ll be working.
I’ve had great communication with the staff. They will call me about a little detail they aren’t sure about on my print job. I REALLY appreciate that part of their customer service.
Another note on my print jobs is I try to give them 3 to 4 days to complete the job. I never have a rush job for them. They complete the job on time or earlier… And my jobs have been correct the first time. I’ve never had to take anything back.
Thank you FedEx Office!

Worst Fedex/​Kinkos experience ever! I should have read the reviews before going there. Their clerk just ruined my day. It’s a pity I did not ask her name. (Might be some kind of supervisor)
Avoid this place, they are rude and have no customer service skills at all.

My package was rerouted to this FedEx location and I was promised the previous night it would be available the following afternoon.
Was it there? No.
Here’s the tracking number, do you know where it’s at? No, It says it’s here but we don’t handle that type of package. And I’ve already looked and it’s not here. You’ll need to have it rerouted somewhere else.
Wait a minute. FedEx rerouted it here, knowing what type of package it was, but you’re telling me I need to reroute it again? And where exactly is my package?
At this point I could tell that I was asking far too much of Elizabeth, got a 800 number and left.

When I entered there were at least 3 customers waiting… But the line was moving quickly. One lady told me that they will be with me in a moment. I realized that even they were busy they still took the time to acknowledge me. I like that! When it was my turn I told the lady nicely I need help I don’t know how to scan my documents. She came out of the counter and helped me. I did like the service today.

It’s funny to write a review for FedEx Kinko’s however I thought I would comment since every time I go in here the staff is always so nice and they go out of their way to help. You don’t find qualities like these in all establishments.
The store is clean and functionally laid out.
Good hours of operation.
Conveniently located.
Plenty of parking.

Elizabeth could not have cared less about helping us. She seemed overwhelmed. She also didn’t seem aware of the services that were available to customers but she didn’t know how to use. I am a new customer in Issaquah having relocated from the Silverdale area where the Kinko/​FedEx store was excellent. I will never use the Gilman Blvd location and will warn all my friends and family and Facebook contacts to avoid the Issaquah location and unhelpful people who work there. I see the store has a low rating and it never occurred to me to check on it before going as usually FedEx store are good. Avoid this one as incompetent and very bad customer service.

Elizabeth was so helpful, thorough and pleasant! It’s hard to find good customer service these days she brought it and with a smile!

A customer service nightmare. I had two totally separate deliveries scheduled for this week and 6 phone calls later, I’m still waiting for one of them to be delivered — which it sounds like is not going to happen. Figure it out, Fed Ex. You’re a shipping and delivery company. Delivering a package to a condo should not be such a challenge considering that’s all you do. I’m so unhappy with the service. Such a nightmare and huge waste of my time trying to track down my things.

Really? The color printer STILL does not work properly and management is STILL cavalier about it? This is the worst kinkos I’ve ever been to. It is consistently frustrating. The customer does not matter.
Drive to Seattle and get fantastic service and quality work from the Capitol Hill store, they do great work and have great customer service.
It’s like night and day.

Avoid!
I gave this place at least 5 chances. Every experience is bad. The printer by self serve pcs does not work properly, it takes a ton of time to print (you pay by the minute) and gets stuck frequently (you pay by the minute). The guy who works mornings could care less about customers and takes no accountability for the poor working equipment. He would rather chat with others than help.
Worst Kinkos ever. Avoid.

Rude sarcastic and unhelpful. The guy working behind the counter had no interest in helping me at all. I Just needed some files printed but wasn’t sure how. I needed a little assistance but he obviously was just annoyed And quoted me a rediiculos price of $ 4 per page. I gave up and Went to office Max they gladly helped me and charged .22 cents per page.

Following are some recommendations for the man behind the counter, who perpetually has a cold.
1) Use hand sanitizer so we don’t all get sick
2) If Fedex doesn’t have the best sick policy, speak to them about it, not me
3) Please and Thank you go a long way. I’m quite sure Fedex is paying you for the service. You aren’t doing me favor so being polite, smiling and saying you are welcome is ok to do

This is the third time I’ve gone in there over the last year and came out furious, again. It’ll also be the last time I ever set foot in the place. For shipping, all they want to do is extract the most money possible from you. This large, rather flambouyant fellow is especially annoying and will come up with any excuse possible to repack the items you’re shipping so they can charge you for one of their over priced boxes, packing material, and exhorbitant shipping fees. What a ripoff!!!

Overpriced. Hard to work with. Poor quality. That about sums up my experience with FedEx printing

I absolutely needed their service on Tuesday at 730am. I had a nursing project/​presentation due that day at 10am. I had to print out couple of posters, and handouts for the presentation. Not only I received full points for my project, and I think partly because of the help I received from the employees there. They saved me money, and provided me suggestions on which paper to use, etc. My posters and handouts looked nice and professional. The best part was that the service was so quick.

One employee in particular, shorter man with shaved head and glasses– the most helpful and kind employee in the whole store. I do a ton of copying and other things for work, and I go to this store specifically for him. Good job!

I can’t help but feel dread walking into places like this. Disinterested employees helping customers who are one small disappointment away from snapping. I imagine it’s a lot like prison.
Anyways, I went in hoping for nothing more than to be helped by someone competent, pay a fair price and not witness an argument. Fortunately, all three happened.
Admittedly, I didn’t know exactly what I wanted to do, but Rebekah was helpful and nice, recommending a cost effective print service for my project. She apologized for not knowing how to run the printer we’d need, but quickly brought her supervisor over and they collaborated while I flipped through the books nearby.
When it was done printing, Rebekah commented on how cool it looked, and that made me feel good. I hope they hire more people like her.
My scale:
5 of 5 Stars — Would make a special, even long-​distance trip to go here, and evangelize its greatness to others
4 of 5 Stars — A go-​to option, even if there were other more convenient or less expensive options available
3 of 5 Stars — Inclined to give it another shot, just to see
2 of 5 Stars — Would not go back, once was enough
1 of 5 Stars — Would actively avoid, would recommend against going to others, experience filled with great sadness and regret