O’Reilly Auto Parts

Doing a brake job on my car, I needed to bend and flare a short piece of brake line. They loaned me a flaring kit free of charge which worked great. On another occasion, they did a quick and good job turning brake rotors for the same car.
Thank you!

Really bad service… Waited for 20 minutes at the counter to even be spoken to, only to be told that the only back up camera they carried was bad and had a small monitor. Needless to say we’ll be shopping elsewhere.

Went there twice, once to buy a battery and another time to return the core. Both encounters were unpleasant. This place treats customers in an unfriendly and disrespectful manner. For example, when i carried the near 50 lb. battery core to return it, I placed it on the floor in front of the man at the counter, who appeared to be the supervisor. He did not say a word or even looked at me, but just pointed to the top of the counter to indicate that he wanted the 50 lb. battery hoisted/​placed there.
I will not be back!

Unhelpful and downright cranky employees. Last week I went in around 1:30pm looking for tow hitch pins and a tow hitch lock. There were 4 employees on the floor when I walked in, I went up to one younger guy working on a computer and I asked if he could help me. He looked like a deer in headlights and suggested I ask the older gentlemen at the other side of the counter. He looked bothered but started trying to answer one of my questions then said i’m in the middle of something I’ll have to help you after”. I then saw some teenage guys walk back up and he finished their transaction. The entire time I’m patiently standing there waiting to be helped.
As soon as he was finished a guy walks in that apparently knew said older gentlemen from their exchange and he bypasses me and the older gentlemen immediately starts helping him and ignores me… A line soon starts forming behind me and the worker looks annoyed and walks to the back yelling out «can I get some help up here!» Then turns around and mutters under his breath «everyone’s just back there bullsh***ing», even though that is exactly what he was doing with his buddy when he ignored me.
Next, same young guy walks back up and I said «I’m still not ready to check out, I just have questions» he looks around like he’s confused, then grabs an older woman to come help me. Every question I asked her, she looked and acted put out by and seemed agitated. Granted I wasn’t asking how to do open heart surgery, but simply which tow hitch locks were best and the different’ options on them. I finally made a decision out of sheer lack of time and checked out so I could get back to work… Hoping my purchase will even work on my tow hitch…
Will not be shopping here anymore. The reason I go to stores like this is because I have questions and prefer a knowledgeable person that can help me, otherwise I can buy directly off of sites like Amazon without being treated poorly and wasting half the time.

Honestly I would give this place 0 stars if that was an option. The workers are extremely unprofessional and make customers feel stupid for asking questions. In this day and age you would expect better customer service, even from a place like this.
My wife went in to ask a question about her windshield wiper as it got broken/​disconnected while taking the car through a car wash. The person at the front desk was rude and unwilling to even take a look at the wiper to see if it needed to be replaced. He stated «can’t you see I don’t really have time to come out and check your wiper right now…» He then continued to be rude as she asked if he could point her in the right direction of where their wiper blades were. He then proceeded to say, «why do you want to know where the blades are if you don’t even know if you need a new one…» I guess this shouldn’t surprise to me as I am not the only one leaving a negative review.
Sincerely,
Another Lost Customer

These people are crooks. Went in to buy some chains for my tires. My transaction was handled by Levi, the assistant manager. When I asked him which set of chains to buy, he did not explain the differences, but only mentioned the prices. Ok fine. How complicated can chains be. Bought a mid grade set and then out the door I went…
Ended up not using them, so I thought returning them would be a feasible, painless process. I don’t say this very often, but I hate being wrong. I tried returning them at the O’Reilly location in Renton on Rainier (just because of convenience). A sales associate said that he would have taken them back, however chains needed to be returned at the store in which they were purchased. Weird… a customer can’t return a product from the same company? It HAS to be completed at the same store in which it was purchased? But the icing on the cake was when I went back to the Issaquah store. A sales associate then (rather bluntly) informed me that all sales on chains were final. ARE YOU SERIOUS? WHEN DID LEVY EVER MENTION THIS? AND WHAT ABOUT THE CLOWNS AT THE RENTON LOCATION? WHEN WAS I EVER INFORMED THAT ALL SALES ON CHAINS WERE FINAL?
Rather irate at this point, I called the customer service line in Springfield, MO, and ended up getting in store credit for my purchase. The customer service representative was named Chris, who ended up being very helpful in this situation.
Take your money elsewhere, away from these people who have terrible customer service before they steal your money. Even more icing on the cake: when I went to return the chains in Issaquah, I asked that Levy handle my transaction. Unfortunately, Levy couldn’t face the music of what he had done… made another sales associate handle my return. Nice, O’reilly. Keep hiring managers with unscrupulous business practices and shoddy customer service skills. It only emulates why your ratings on Unilocal will continue to be poor.

Very bad service, bought headlight put in on the car IN THE PARKING lot of O’Reilly to make sure it works, well the bulb doesn’t work so I asked one of the workers to make sure, he does and he sees for himself it doesn’t work and they still won’t exchange it for a bulb that works. So I had to go to a different O’Reilly to exchange a defected bulb.
Wow talk about bad service,… not suprised to see it only has 2 stars for this location… they should really read the back of their receipt that says «customer satisfaction»

Never going back to that place. I bought a hub 13 months ago for my ford, it went out and the warranty was only for 12 months. The managers only comment was I should have bought one with a better warranty. I certainly understand that but he was a jerk about it so NAPA for me now.

John, Ronnie, Tim, Jim… I see all of these guys at various times of day and night for a variety of different repairs, modifications, maintenance and other necessities. They’ve always been helpful, patient, and informative! No complaints :-)

I went to gets some fluids for service time. I helped myself as usual and spent 5 mins gathering my stuff. I found a good selection at good prices. The store is fairly small but has a good selection. I waited to check out and saw numerous employees just talking. Everyone seemed pretty casual about helping. I did luck out and get a young man that was trying to help as fast as he could. I completed my purchase. I will probably check out Napa next time.

I bought headlight bulbs for my Honda Pilot and tail light bulbs for my Toyota Sienna yesterday from this store. A gentleman helped me. I installed the headlight bulb on my Honda and tested it was working. When I opened the tail light case of the Sienna, I found out the light bulb I got didn’t match. So I returned to the store with the unopened light bulbs I purchased. The same gentleman was there and he helped me with the exchange without any issue. He even spent extra effort digging out my receipt from the computer since I left my receipt on my Honda which my son drove way for a guitar lesson. I had good impression with the service and I would rated 5 star so far. However, what happened next totally changed my view of this store and their service.
After I got home yesterday evening and installed tail light bulb on the Toyota, my son came back with the Honda which had the headlight bulb installed one hour ago on the driver side. He told me that the driver side headlight bulb exploded. I was amazed how fast it went out. When I took it out from the socket, I realized that the thing exploded. All the light bulb glass and pieces were inside the headlight casing. What I took out is just part left for the bulb. The brand is EiKG 9003, costing just about $ 10. Throughout the years, I’ve been installed over dozen light bulbs for my cars and never had any issue. I am very careful and wear gloves and not to touch the glass part of the light bulb.
That was yesterday. Today, I went to the store with the broken headlight bulb and the driver side headlight casing full of glass debris. The same gentleman was there. I told him the thing exploded. His first comment was «you’ve must touched it». I said «No I didn’t. I wore gloves and hold the end part not the glass part». He said «Even if you wear gloves, there are particles on the glove and may cause light bulb explode». I asked «Have your customer ever reported such things before?». He said «No, I never saw such things. But sorry we cannot warrant light bulb. You have to deal with the manufacturer». I asked «Do you have a vacuum tool to help me suck out the glass debris inside the headlight casing?» He replied «No we don’t». I said «Ok, I will contact the manufacturer about the product quality. I will also call your headquarter about the case». He then said «You can talk to my manager to see if she allows a warranty replacement».
Then I talked to the manager. The first words I heard from her lip was «You’ve must touch it». Then she told the gentleman «Alright, just give him store warranty this one time» — her tone, her look and her expression made me feel either I was a nuisance or I concocted my story in order to get the $ 10 credit. The gentleman then gave me a new replacement light bulb.
That was not the end yet. Before I entered the store, I was sitting inside my car just outside the store and had phone conversation with my business partner for 20 minutes. During that period of time, I noticed several customers went into the store — one lady bought headlight bulbs, another customer bought windshield wipers. This same gentleman at the store walked out and helped them install light bulbs and wipers. While I was talking to my business partner, I was thinking the services of the store was good. Now after I talked to the gentleman and the manager about the issue, and after I got my replacement light bulb with much effort and humiliation, I thought to myself, what if I ask the gentleman to install it for me. It will be just a one minute job and he can do it right and he has done that for other customers a few minutes ago. So I asked politely «Sir, do you have a minute to help install it? Since you can do it better.» To my astonishment, he replied without looking at me «No, I don’t!».
That’s perhaps the worst experience I ever had in any kind of service. To this store, I will say «No, I don’t! I don’t go to your store anymore.»
John
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I’ve changed the rating from 1-​star to 2-​star in that they indeed had good service to some customers and to me yesterday. Everyone can make mistakes or has down days. I’d like to give them a second chance as long as they care enough to read the reviews here at Unilocal and to improve their service in the future.

Probably the reason they don’t show much interest in helping customers is because they know they don’t have it in stock anyways. So I go ’round the corner to NAPA in Issaquah where they’re at least friendly. If I really need something hard to find, I go to Autozone in Bellvue or Renton, where they’re not only helpful, but have a very large selection of parts.

Great staff, super friendly. Love going here when I have stuff to do on my car.

My second experience at O’Reillys was this past Monday. My visit was to replace a battery in a friends car, the first visit was for the battery in my own car last October as chance would have it. BOTH times Pat was available not only to help w/​the sale but also install the battery. His customer service is off the charts. He is friendly, made sound suggestions, & was willing to go above & beyond being helpful. Way to go Pat!

I went in looking for information on a new battery for my car. There were two people working, a younger man and an older heavyset man. The older man helped me because the younger one was busy with someone else. I needed someone to come out and take a look at my battery and the older gentleman just looked at me like I was crazy. It was clear he could only navigate a few steps behind the counter and so going to the first space just outside the door in the parking lot was out of the question. The younger man quickly took over and helped me. O’Reilly — -I have no prejudice toward heavyset people, but it would help if your employees can walk more than four steps to help a customer. Clearly, all the older gentleman was capable of doing was ringing the register.

This is now an O’Reilly Auto Parts but used to be a Schuck’s. I stopped in to checkout the ODBII reader. Ronni at the desk seemed to be in a particular mood. She was the only one working the desk when I arrived. I walked up and stood in front of here and waited patiently. She seemed busy so I didn’t interrupt. Then a few minutes went by and she didn’t bother to make eye contact or acknowledge the fact i was there. after a few more minutes she walked away and mumbled «I’ll be with you shortly» without looking at me.
Apparently she was helping a customer find an oil filter for a 67 Chevelle with a 350ci who refused to buy a Fram because it would «blow up.» She was very snarky with him which rubbed me wrong. I don’t think he appreciated it either. Finally she «assisted» by visually inspecting another brand against a Fram ph30 and recommended one on a guess. I’d think bing or google may be helpful if the parts lookup fails. Also, who doesn’t know the oil filters for a Chev v8 in a parts store? I’m sure he’ll be back. Then she rang him up…
cool, now I can get the ODBII and check my codes… Nope… She rang up the next guy who came in after me. Then, she «has to escort» the ODBII machine to the vehicle as its «new policy.» best part, she steps aside and lets me get the door for her. Then TELLS me to turn the ignition on before the odbII is even plugged in. For a second she seems to relax but I ask her to clear the codes and she refuses saying its against the rules and they play by the book for emissions.
This might be a new rule, but I can buy an ODBII reader at most parts stores (didn’t check if they had one) and flash it myself, pull the battery cable for a few minutes, or… get my ODBII reader back from my buddy and wipe the codes myself later this weekend. She told me it was «part of the fucking deal» and people are always coming in to cheat the system or some conspiracy theory about people cheating emissions.
In the end, I’ll never EVER go to this store again and I think they should really demand strong costumer service from their employees as well as educate them on high demand parts. If this is a new policy regarding the ODBII, then its ridiculous and defeats the purpose of the service. Why would I read the code, buy a part and then take it to a mechanic to get the code flashed and pay $ 95 – 120 for a diagnostic fee? No, I’d by an ODBII reader and clear it myself.
Good Job O’Reily