Dunkin’ Donuts

Worst Dunkin I have ever been to. Workers are rude, ordering/​paying system is a disaster. I ordered a toasted bagel with strawberry cream cheese. Got a Luke warm microwaved bagel, a pack of cream cheese, and a knife 5 minutes after I got my coffee.

I have had my ups and downs with this DD.
They can be a hit or miss depending on who is working there that day.
When it’s early morning boy are they grumpy. And the line being long doesnt help much either.
The staff don’t smile. They seriously just look at you, take your order, give you a number and you just have to wait for your order to be made.
I love DD so I won’t stop coming here, but smile you guys ! It wouldn’t kill you lol

Came here to buy some coffee and a bagel at 7am and it was packed. The folks who work here are so jaded now since they have so many customers coming through. The food came at a decent time but not at the same time. Id love to get my food all at once as I said, it was busy and it would have helped to clear more people from the waiting line. Its hard to hear as the other food locations are so close together. You will not go wrong with the food/​coffee at least!

Its not so much the pastries and coffee that are lacking at this DD, but the operations/​customer service administration.
So you wanna grab some Joe before boarding your cray cray long flight to the West Coast. (Flight attendants are awesome and what not… but that airplane brew just ain’t the same…#firstworldproblems)
Being the aventurous traveller that you are… you’re gonna push it. Your gate’s a couple hundred feet away and even though the screen reads, «now boarding» you know you can squeeze in that Dark Roast. #caffeinefiend
And so while you’ve successfully scored your cawfee, sadly you might have to abandon it since the line here moves at a snail’s pace. This might have to do with the fact that this line serves the other vendors (Famiglia, Cibo, etc) within the alcove.
In sum, this DD’s foodstuffs are up to par but wish there was a quicker way to pay…

Your employee was EXTREMELY rude to me. Accused me of making a mess (there were sugar packets and a straw on the milk station) and when I said «no» he kept getting rude with me and accusing me of making a mess. Disgusting employee. He shouldn’t be working and representing your company. I’m writing to corporate and making sure he gets fired. Absolutely disgusting.

It was basically the worst service I got in New York. Donuts were… I did not even finish it. I threw it with a few bites along with a cup of small hot chocolate. They even did not know what drinks they were giving me! Anyway the shop is the on the first floor I did not try the second floorDunkin’s Donuts so no comments.

SO RUDE!!! I walked up to the counter to order and the employee was counting loose change all over the counter. She appeared to busy, and the loose change covering the majority of the counter top implied that perhaps that register was closed. So I politely asked if this where I should order. Another employee piped up with «Do you see the cash register right here? This where you order.» in the absolute most obnoxious tone. I told them nevermind and walked away. I’d prefer not to give any stars but that’s not an option.

This Dunkin’ is kind of the worst. Dunkin’ Donuts in general is never my first option, but it is conveniently located immediately after security and is usually the only coffee shop around my gate. You don’t know where to stand to order, there is no clear sign or greeting indicating this is the counter you should stand near. It is located in an area with other food options so you have to figure out whether there is one massive line which then branches off to the individual places or what. I still don’t have a clear answer for you, all I know is I got a loud NEXT and walked up to a counter that was loaded with Dunkin Donuts coffee, no cash register, it was weird. I ordered a large toasted almond coffee with skim milk and the woman disappeared. Then from an entirely different end of the counter I was shouted at, «HAZELNUT COFFEE, HALZENUT COFFEE» It was pretty much being auctioned off and I ran to the end of the counter and grabbed it. Do I pay? Is this free coffee? What’s happening here. Luckily, a kind fellow indicated to me that there were cashiers behind me for all of the food places in this area. Good thing for him. I went over to the community cashiers, paid and headed to my gate. Sat down, took a sip and it was loaded with heavy cream. I was so bummed, luckily was with a friend so she was able to watch my things so I could go back and get the correct coffee order. I walked back to the line and explained to the gentleman that there was cream in here and that I had asked for skim milk. Then I heard a woman, who was clearly very agitated and loud shout, «IT IS SKIM MILK!!!» I didn’t want to argue, because I knew it was cream. The taste, the color, the consistency. I know my milks. I drink coffee every day of my life and this was cream. After a couple eye rolls on their end, a new coffee was made. The woman who originally made the coffee said to her male superior who was assisting me, «I put the coffee up to this dispenser and put in the skim milk.» Then the gentleman said, «That is the cream dispenser.» The woman just walked away, no apology for giving me an attitude or anything. It was really unprofessional. The replacement coffee that I was given had the correct milk in it but there were two or three too many pumps of toasted almond in there. The gentleman was super apologetic which was great. It was honestly not a big deal until the woman was swearing I was the one mistaken. Not the best customer service from her end.

Coffee tasted awful. Went back to try again, coffee still tasted awful. And I love Dunkin Donuts coffee.

Bad donuts. Usually have a good experience with dunkin but not this time. Donuts were not fresh. Hot chocolate had a bad taste. Not worth the name.

To no fault of the staff my first Dunkin Donuts experience was MEH! I’m from Texas and I’ve had great donuts from all over but this was not it. The coffee was good Atleast. I just surely hope America doesn’t run on it though, if so, we’re screwed.

It’s just another DD place — you’ve been to one you’ve been to them all and these airport locations are even more typical.
Cleanliness was good and service was decent, but the friendliness of the staff was above average!
Sorry about the shortness of the review, but it’s just A-​OK!

Rude customer service, and Starbucks apps and cards not working. Starbucks should have an on-​site record keeping process when card machine is down.

Not that there’s much choice as to where you can grab a cup of coffee in the baggage claim, but this DD is alright. Open 24 hours, decent selection of non coffee items along with good customer service. The prices are pretty standard of a food vendor in an airport,

Great early morning spot. Nothing like coming off a red eye and having great tasting hot coffee at baggage!

TERRIBLE SERVICE!
I would never come here again even if I was starving. They really need new employees who pay attention to customers.
That’s all I have to say about this place.

We were in new york and had to have dunkin donuts lol. We had a boston cream pie donut and it was really good! Hubby loved his coffee! :) Great prices and friendly wait staff. Absolutely fantastic for being in an airport.

Expensive drinks… and for some reason totally gross and sticky donuts.

I love their Chai Latte, which is not sold in Houston. I am actually glad they don’t sell it in Houston because I would probably have to hunt down one of the Four DD in the entire city and have one a few times a week! Let’s not kid ourselves, this Chai latte is a Calorie mine, no wonder it’s so good!
I am not sure if there is another DD in the airport but the one I went to was in the food court area where you take a ticket, order and then have to wait for your number to be called to get your food, then you must make another line to pay. I was not super impressed with this system since it forces you to waste valuable time. Thankfully I was not in a hurry and was able to afford the time to wait. But I wish they would rethink that crappy system.

When I’m away from my hometown, I have to admit that I CRAVE me some Dunkin Donuts!
it’s NOT available in Washington. And it sure as heck doesnt exist in Honolulu… so what’s a girl to do but indulge while she can?
I have to say that Dunkin Donuts has perfected the cup of coffee. Sorry Starbucks, but it’s true! Creamy, sweet, well roasted coffee goodness is everything that fills my cup. Yumm… drool :)
Not to say that the reason it’s called Dunkin Donuts isnt because of the Donuts being so good… but that is the reason why we Dunk them.
Love that JFK Terminal 5 has one just so that outbound NYers can get the last minute fix.
Thank you for making my trip so wonderful!