HHGregg

After spending ten minutes in the store about 20 minutes after they just opened it became very apparent no one there was willing to help or work. This place can’t touch Best Buy when it comes to customer support, the sales men looked right through me. Not to mention they were not very well groomed or friendly.

Went to this Joliet location to pick up a TV I purchased on line. I actually got an extra 11% coupon via email and took them up on it. The deal on the surface seemed really good. But i also thought I’ll support this store rather than Walmart. Anyway, I borrow the company van and go to the store to pick up the TV that I already paid for. I get about 6 feet in the store and get surrounded by this sales guy. I tell him why I am there. he asks what kind of TV it is, so I show him the confirmation I printed. He looks at the ticket and shakes his head? I ask whats wrong? he replies, do watch sports at all. I answer yes of course all the time, He says «you’ll never be able to watch sports on this TV». I go what? Its a 55 inch Samsung 4K UHD smart TV? He says the ball or puck will skip across the screen, and you’ll hate it. I think, this doesn’t make any sense right? I ask, if that the case, and get it home, what is the policy to return etc. He replies, I have no idea, you bought it on the web? So I had enough of this shit. I sit down in one of their big comfy chairs, call the number on my confirmation ticket and cancel the order. They ask why — I told them the above details and that basically the sales person talked me out of it.
On my way to Walmart — so I can pick up a TV in peace.

We went in to purchase all new kitchen appliances and walked up and down the rows of refrigerators, etc for over 20 minutes. We walked past 2 salesmen who seemed to be enjoying a conversation betweenst themselves and no one approached us or asked if we needed help. It was our first and last visit to Hhgregg.

If you want excellent prices, quality merchandise, and helpful customer service, don’t EVER shop at HHGREGG. Although they do have competitive prices and knowledgeable salesmen, they don’t follow it up with delivery services and customer satisfaction. I purchased a stove on Sunday. Took off of work for delivery on Tuesday. They delivered a damaged appliance and were «unable» to redeliver an undamaged one until Friday, leaving me with no cooking appliance for a total of 5 days. They called the night before for my 3 hour window (4−7pm). And then they proceeded to show up with no 40minute call at 1:30 and dropped it off with my children, with no adult home. The delivery department never answered the phone from Tuesday on. I called the store manager repeatly who gave me assurances that the delivery manager would contact be within the hour. I stayed home for six hours waiting for the call that never came. Horrible experience that I will never repeat. Best Buy has better service.

Just purchased a refrigerator from HHGregg and have extremely positive feedback. Not only did they beat any price we found anywhere else but the salesperson, Kevin was very knowledgeable and pleasant to work with. I will definitely be returning to HHGregg!