Baskin-Robbins

So my daughters and I walked into this establishment around 8:30ish…busy, busy, busy they were. But I have to say that they had the man power, 4 employees strong. The wait was little to none, surprisingly because it was packed.
I ordered two keiki scoops for my daughters. Both in regular cones, one mint chip and the other cotton n candy! Boy did they devour them!
I wanted a banana royale! I asked if they make a single scoop one because I only wanted one scoop of vanilla ice cream and they said NO only two scoops. Okay so I order it! I was busy getting the kids napkins and paying for my bill that I wasn’t paying attention to the girl who was making my banana royale and when I started digging into it after leaving the establishment I noticed I only got one scoop of vanilla ice cream. Yes I originally wanted 1 scoop but if I’m paying for two scoops because that’s how you sell it then I’ll take the two!
Reason for the 2 stars… I paid for a two scoop banana royale and got 1 scoop! Miscommunication maybe?! I’ll give them another try! I just need to check my order before I leave!

Not Recommended for Quality! Quality! Quality!
For a quick stop for a scoop of ice cream this location is okay –but for any serious inquiries about a «custom» case, I would NEVER recommend this place.
All we ordered were two of an extra small sized, half-​sphere shaped elf that was an option in their cake book.
Unfortunately they were the second location we went out of our way to try and get the cake we wanted. They accepted the job and produced two cakes that was nowhere near accurate.
My mom was quick enough to conceal the cakes until it was time for my sister to blow out her 11 candles. I saw the cakes before her and was shocked that my mom allowed such a tragedy slide by. (Kudos to my mom for paying FULL price for what we didn’t ask for).
I felt so bad when I saw her reaction. Her jaw literally dropped and I saw her lips mouth, «what are those?» Thankfully our little trooper was able to enjoy her party and was quite excited to demolish the monstrosities.
This cake was so terrible, it is now laughable. I still can’t believe they made my mom pay full price knowing it looked nothing like the advertisement.
* 1 star for being located in Sushi Bay’s vicinity.

Baskin Robbins has great ice cream. Unfortunately, this location has TERRIBLE service. I have been to the store twice when the workers have closed the store early on the weekends. The workers are young and do not care about the customers or the service they give. I would choose a different location.

Location/​Parking:
They are located next to Cookie Corner and Sushi Bay. There are tons of parking in this shopping center.
Flavors:
They have a wide variety of flavors. We tried the cotton candy and sherbet. My daughter picked the cotton candy. I’m pretty sure she picked it based on the color. They have your typical flavors like Cookies and Cream, Vanilla, Chocolate and etc. They also have specialty flavors like Reese’s peanut butter and cookies and cream mixed with peanut butter.
Price:
A kid’s scoop cost less than $ 3. Great price and a nice size scoop. A sugar and cake cone is free! Waffle cones cost $ 1 extra.
Ambiance:
Clean and fun! The floors were clean, the colors from the spoon to the décor is colorful and appropriate. The advertisement posters brought me into the ice cream shop.
My daughter enjoyed her cotton candy ice cream and I enjoyed eating her leftover.

Went here with my brother and nephew the other day and the people were very nice and accommodating. The ice cream was amazing.

We came here on vacation and had never tried this type of food. We enjoyed the unique experience as part of our trip. You must be adventurous and willing to sort through a lot choices! The staff was helpful and each of us picked different individual bowls that we shared.
One caution is to avoid picking too many items as it will add up and probably be more than you can eat.

Who doesn’t love ice cream?!
Since we’re in Kapolei a lot of the time, Baskin Robbins is our go-​to place if we feel our sweet tooth knocking on our door. I’m always torn in between flavors, but I go with my gut. Customer service is always great, and the workers here have so much patience when it comes to my 4 year old, who wants to sample every single flavor here, haha!

Very upset with the staff. Went to pay for a birthday cake on 11÷3÷14 @ 6:21pm. Literally, inform the staff that I am paying for this and someone will pick it up tomorrow 11÷4÷14. From when they open or by lunch. Left my name and company name on a piece of paper and made sure that it would be ready. The worker wrote on the cake and I verified it that evening, paid for the goods and left.
Next day, my staff went over to pick it up and the their staff told my worker their is no cake for you. He waited for 10 mins and they still didn’t locate it. They finally found it after I called and yelled at them. My afternoon was wasted due to the incompetency of the employees. No communication at all.
I literally had to drive to baskin-​Robbin kapolei to pick up the cake and delivery to my office. Let me say, my time and gas has been waisted by some idiotic employee.

Please take care of your employee, specially girls, they just scoop and feeling tired already and they don’t give enough ice cream for what I had paid for, there is one guy that works there but forgot his name and he was really very good! he works 4x/wk…love him, he needed a pay raise for working hard… your ice cream was expensive especially when they scoop only a bit…
You needed to have a numbers for customers.

I’m here all the time for my Mocha Blast w/​Jamoca almond fudge… I tend to repeat myself on what ice cream I want inside but some workers still put regular Jamoca. Not a biggie. The place is very small and almost always busy, and there are always at least two workers. But for some reason it still takes long. Nanakuli BR is significantly quicker with only one person behind the counter. I think if they changed the way they ran the place (Like let me pay while my drink is blending) the place will run so much more smoothly and customers would have a better experience.

Very HAPPY with the cake I ordered for my sons 2^nd Birthday! I ordered the Mickey and Minnie luau cake and recommend their cakes for any occasion! I will definitely use them again!

One ice cream freezer was broken yesterday (5÷24÷14), so they had a limited number of flavor selections (about half what they usually have). No word on when it will be fixed. Also, they were out of the flavor of the month and said they didn’t have any more. Other than that, we got the usual prompt and friendly service.

This place usually always has a customer in it and it can get pretty crowded. I can get more icecream for my money’s worth by buying my icecream at a grocery store, so I only come here for the icecream cakes. The cakes are pricey, but who doesn’t love ice cream cakes? And they taste so good. One medium size cake can feed my whole family of 8 and we still have a little less than half of the cake leftover (to eat later of course!) The workers are good at writing messages on top and can add icing flowers too if you like. I also like how there are bday candles available too.

Somewhat Disappointed in this so called Baskin Robbins (BR) ice cream parlor. First, the service is never consistent. You have your young workers who know how to make a mean ice cream, then you have your workers that at their tender age require a hearing aid and apparently are trying to cut cost for the business by not giving you full scoops. Probably worried the business expenses would cut into their pay!!!
I do come here often as there ain’t many choices in the area. You got Menchies if your looking for Fro-Yo…but no one else to meet those late night or hot summer cravings for good ol’ fashioned ice cream.
Tonight we asked for vanilla for a banana split and they had NONE. How do you not have vanilla??? That’s a core flavor in ice cream universe. Last week we asked for chocolate for a banana split and apparently the hot Hawaiian sun melted it all away because there was NONE. Today’s mint chocolate chip ice cream brand changed from their usual mint chocolate chip brand – they used to have the big chips but the brand tonight had more like smears of chocolate (must be where the chocolate from last week went!) not small chocolate bits. I’ve been waiting for them to serve the pineapple coconut, which they keep telling me they will have in a few days. More often it’s the nutty coconut they have available. Haven’t seen the pineapple coconut in awhile. It is Hawai’i and we love pineapples; bring it back please!
The store does not have much room inside, so if you’re claustrophobic go elsewhere. There is absolutely no place inside to sit due to its small rectangle like space. You can sit outside on the dirty nasty concrete-​like benches if it doesn’t bother you. But the homeless folks often use them plus it had all sorts of weird indescribable «things.» However BR does not have its own table and chairs setup for its customers. Either that will cut into its profits or some type of safety hazard.
Last month BR was selling the Whoopie Pie ice cream, where you pick your ice cream flavor and the scooped flavor is smushed between two beautifully shaped thick chocolate buns. Well at least that’s the case in the Waikele BR. But not at your Kapolei BR. They said I have to buy their pre-​made one with the flavor they’ve already chosen. I think not my dear BR worker!
In closing, this place is NOT BAD, but it’s NOT THE BEST either. If you can, take the short drive down to Waikele BR-​do it! Plus the Waikele location has better customer service and clean tables & chairs inside… and it’s roomier too. At these prices be nice to get better service… especially since we’re not buying just one cone or the cheapest thing on the menu.

Great flavors and got the flavor of theontj, bananas foster!
Lots of parking, fast & friendly service. But no inside seating, however there is bench areas outside.

A tried and true ice cream place in Kapolei, a perfect complement to the first shopping center in the neighborhood. They have such a wide selection of flavors and offerings, one always has to consider them when hungering for ice cream.
They also have ice cream cakes and pies too.

Environment: ⁵⁄₅
Employees: ⁵⁄₅
Food: ⁵⁄₅
Cost: ⁴⁄₅
Accessibility: ⁵⁄₅
Total: ²⁴⁄₂₅
Synopsis: My dad thought it was essential that he goes to Baskin Robbins for some ice cream. It never dawned upon me as to what the significance of getting mediocre ice cream for a premium price. Green Tea ice cream? What? When did they start making that? :O I was amazed. It was better than I thought, and you could taste real green leaves. Yum! The chain was clean and employees were very friendly.
Environment: Very clean and inviting!
Employees: Two employees were their working, synergistically! One greeted me upon entering the establishment and was quick to offer excellent customer service.
Food:
Pistachio Almond: This is by far my favorite. However, once I tried the green tea ice cream, this came in at a close second.
Green Tea: Real leaves? Awesome tasting. I loved it! One of my favorite green tea ice cream I ever had.
Cost: It is a premium price for some of the ice cream that isn’t the best in the world. So make sure when you come here, only buy the best where you cannot find anywhere else. I don’t know anyone who makes great pistachio almond or green tea like Robbins. NUM!
Accessibility: For the holiday season, finding parking was very easy.

What can you say it’s Baskin Robbins.. I’ve always been a die hard cherries jubilee fan. The staff here is always super friendly and even when the line is out the door they always seem to get you out the door stuffing your face faster than lickety split.

All I have to say is that Oreo Cheesecake ice cream is the best thing that I’ve ever had in a long time!
It’s difficult for me to say because when it comes to ice cream, I’m very picky! Luckily BR gives free samples! Yay!
However, pricing is just a little way too expensive for ice cream, you can go to cold stone and get pretty much the same price and for more and better selection and you can choose more on what you want as far as toppings go.
Lots of parking space as well! As far as customer service goes, it’s ‘alright’ the girls there are a little slow. No biggie though because there seemed to be a lot of customers that day, but it wasn’t as organised.
Cleanliness was good too, not much cake ice creams stocked, but their ice cream sure was! Thinking about this place makes me want ice cream all over again!
Yummmmm!

It’s been years since I’ve been in a Baskin Robbins. How long has this chain been around, anyway? It sure is a happening spot in Kapolei. Saturday night, babysitting two young girls while mom and dad enjoyed date night (building karma for the future) ice cream was definitely in the plan to be «favorite auntie (and uncle)».
First thing I noticed after the big line was a dirty, filthy floor. Seriously people! There was no storm rain… no excuse for the floor to be that visibly dirty. Please mop more often… or at least swiffer mop.
The staff was friendly and the line was serviced fairly quickly. I had some sort of lower fat aloha brownie flavor which was good. Kids happily devoured rainbow sherbet (funny how kids pick ice cream based on colors). Hubby picked his standard chocolate peanut butter combo. The kiddie cup was really a perfect size, even for an adult with a giant sweet tooth. Practically guilt free. The only seating available were the mall benches outside so cups would probably be the best bet for kids at this location.
Personally I would rather go to Menchies but $ 10.01 for 4 kiddie cups at Baskin-Robbins…I see why BR is so popular. Favorite auntie status? I’ll have to check w/​the kids parents tomorrow. They passed out after their sugar induced high.