Walmart Supercenter

Review is for Wal-​Mart Vision Center. Devin B is what customer service should be. After buying 2 sets of glasses (per my request) back in April and realizing what a mistake that was (long story I needed bifocal but didn’t want to wear them) she took the time to call insurance and redo basically the whole process. I know I was being a pain in the you know what but she still did her job and made me feel at ease. Not to mention I had her the first go round in April and took forever finding glasses on top of price checking (they were out of network and I thought it would be cheaper to find someone in network — it was not). Devin you are great and keep doing what you do!

I am rating the new GROCERY PICKUP SERVICE they offer.
Today will be my third time with Walmart Grocery service and I LOVE IT! Their employees are super friendly and service is wonderful. I wish they had this when my kids were little. WHAT a TIME SAVER and also a Money Saver since you aren’t buying «extras» while in the store. Way to go Walmart!

My wife and I needed a few thing for the house so we went to this Walmart because we happened to be passing by it. We were in the pool section when we saw three pools on a shelf with the price tag of $ 6.97 on it. We were like wow great deal. We call a manager over named April to show her the price and that we wanted the pool. She had an attitude and said that’s not the price and then called over another manager named Terry. Terry also acting RUDE said that’s not the price and told April to remover the price tag but not before I took a picture of it. Then points to a tag on the pool and says that the price tag. Not sure on what planet 44 400 is considered a price tag. NO DOLLAR SIGN OR DECIMAL POINT… Just 44 400. I took a picture of what they called a price tag also and informed them that I would call customer service because that’s the price that was displayed and that’s the price I wanted to pay. We continued to shop on the other side of the store when Terry can around the corner with another male employee and whispers under her breath, that’s him in the grey shirt. I’m sure she thought I didn’t hear her. So I called customer service that night. The woman I spoke to said they should have given it to me for the price displayed. She tried contacting the store manager but couldn’t get ahold of him. She left a message for him and said the store manager would get back to me Monday, no later then Wednesday. She said if I don’t hear from him by Thursday to call back. Well her it is Monday over ONE WEEK LATER AND NO CALL. I called customer service back. They connected me with an assistant manager at the store because the store manager was on a call. She said they could not make the store do the right thing and honor the price. It was the stores decision. The assistant manager said they would no honor the price that was displayed but would offer me 10% off. Wow … THAT CUSTOMER SERVICE SUCKS. What ever happened to 100% customer satisfaction? The customers are not important enough for the store manager so that’s why they are not important to the employees. I see now why they have so many bad reviews and the attitudes of their employees suck. STAY AWAY FROM THIS STORE!!!

The employees are friendly most of the time, but that is one of the few pleasant things about shopping here. There are always shopping carts in the parking lot and I am always nervous about my car getting hit. The crowd of shoppers is sketchy and I dread getting groceries here. Convenience and the employees are the only reason I come here.

45 minutes after the pharmacy was supposed to open. The Pharmacist is still not here. Ridiculous.

Out of all the walmarts I’ve visited throughout my life, this one has to be the worst.
Reason: because they are always rude and make you feel rushed when in all actuality, that’s their job. We’re just the customers. I will drive the extra 5 miles just to have better customer service and a cleaner environment to grocery shop in. Everything is so unorganized and unprofessional, just drive to the Walmart by i10. It’s not a 5 star Walmart, but it’s a better experience than this one.

I am very disappointed in the fish section of this Walmart. Multiple dead fish floating in the tanks or dead fish stuck to the filters. No one around to help me. Finally when I got an employees attention to help, he had no clue about fish but proceeded to throw one in a bag with no oxygen. Also, he told me I can leave it in the bag for «a day». Absolutely ridiculous and borderline animal cruelty.

are you fricken kidding me. it’s bad enough I get hassled by freeloaders in the parking lot. now they let homeless people hang out at the entrance with signs begging. not coming back this place it’s not safe without armed escort. its become a magnet for low life’s.

I love shopping at this Walmart the best super center by far. It is very organized which is right down my alley and the employees are very nice. I haven’t yet had a bad experience in this store. It’s very nice to know the pharmacy is available as well as the vision center. There’s a Wood Forest bank inside and a McDonalds there’s also a nail parlor in there… Seems very… Interesting that people go there maybe because it’s convenient but my feet will go nowhere near those filthy tubs eeek. Lol but that’s just my opinion. The greeter in the garden center has memorized my husband and I he always jokes with us and say «wow! You guys are back here Again» lol we get what we need and are out. Well who ever goes in and come out with exactly what they need you always get extra. Lol the lines aren’t long and I love that. There all wearing cleaned uniforms which I love. That’s a pet peeve of mine some Walmart stores you go in the customer service is horrible the lines are long the employees seem over worked and underpaid and hate there job there clothes are always dirty, stained or faded.
But not at this Walmart yes finally a super center that got it right and is always on point.

Tire and lube let us sit there for 5 minutes before I got out. Then was told they stopped doing oil changes for the day. No sign three ppl standing there talking never let us know.

This is the most dreaded place. It’s always a mad house. I only come here when there is no other choice. The check out lines are always long. They have so many check out lines and not enough checkers. I’m in the shorter line with only five people ahead of me with carts filled to the max. The cashiers are so slow here too. Slow is truly an understatement. Sam Walton believed in quality and customer service. It’s a shame this legacy didn’t live on after his passing. Walmart sucks. They’ll never improve because they know that regardless of how crappy the place is they will not lose business.

At 7:20 pm on a Tuesday night, there are 5 lines open and the lines stretch all the way to the Action Alley. This is unacceptable!

Typical WalMart. If you are looking for a cleaner experience, go to the one at Grand and FM 1093.

Best price in Town on Cesar canine. 70 cent each other super market price range from .80 -.82 cent each.

This store is cleaner and less chaotic than all others and I have been too. The pharmacy and returns lines remain lengthy. The staff for pharmacy and returns need a happy pill for sure.

This rating is for every Walmart. The store is dirty, poorly stocked, and the customer service is horrible. Sam Walton would be spinning in his grave, poor man. I remember this qoute below everytime a Walmart employee walks by me.
«One of Wal-Mart’s secrets to customer service is our «10-​foot attitude,» handed down to us by Wal-​Mart Founder, Sam Walton. During his many store visits, he encouraged associates to take a pledge with him: ‘… I want you to promise that whenever you come within 10 feet of a customer, you will look him in the eye, greet him and ask him if you can help him.‘
I couldn’t even find this qoute on the main Walmart Corporate page. It used to be there, but they’ve removed it. I had to find it on a Chinese Walmart page.
Its funny, I did a 6 month tour at a Walmart once as a night stocker as a 2^nd job to make ends meet. I practiced this rule, and the absolute shock on people’s faces was priceless. Walmart management is absolutely terrible.

I go to this location a lot because I work nearby, always seems clean and staff are helpful when I have needed to ask questions. Super fast service center

As a Californian, who never lived near a Walmart, I LOVEd this place when I moved to Texas. So many items at such a low cost and I could get everything in one trip??? A dream come true. Tragically, this dream has become more of a nightmare as time as gone on. The cheap rose colored glasses I bought there have broken down. This store seems to have dropped in cleanliness and quality since I have been shopping there in the past 5 years.
The restrooms are frequently unclean, shelves look, well, disheveled, and getting out of there quickly is impossible with the number of open cash registers. I bought a pair of shorts here a few months ago but I have yet to return them because I have never seen fewer than 8 people in the customer service line. I refuse to let Walmart take more minutes from my life than they already have. This Walmart is clearly understaffed, which seems to be source of most of the problems. I would love to fall back in love with Walmart. However, as long as the Katy Walmart stays like this, I will drive a few exits down to Target.

Although I’m not a fan of going to Wal-​Mart, this is the better option of the two Wal-​Marts in Katy. It’s generally clean, well-​organized, and well-​stocked. My biggest complaint is about the diminishing selection of brands in the grocery section, but that seems to be true of all Wal-​Mart stores.

This walmart was a HUGE deal when it opened its doors, it kept old town Katy folk out of the fry road location. Its always kept pretty clean and neat, empolyees are polite and friendly. Come here on a Friday or Saturday night you’ll find teenagers, that’s how boring our small town is :)
I wouldn’t buy produce from here (or any other walmart) everything looks off color and sad.