Schlotzsky’s

Just don’t go here. They are terrible. Too expensive for such shitty service. Expect to wait 30+ min. They have no idea what they are doing. Corporate needs to get in there and hire a new manager and or employees

I love Schlotzkys but this is the worst location I’ve ever been to. Maybe because it’s connected to a gas station? It takes forever to get your food — doesn’t matter if you’re in the drive thru or inside and there’s usually something wrong with your order. You could easily wait 20 — 30 minutes for your food after you have already paid. I’m so glad I live by a different Schlotzkys now that knows what they’re doing!

Came here a few nights ago to get a turkey and avocado cobb salad, was served by a friendly girl with pink hair. It was about 30 minutes before they closed and I got the order to go.
I got home, and they had left out the avocado. It even said avocado on the receipt. By the time I had got home, the store was closed, so I never managed to call and let them know.
It was a good salad apart from missing the main part!
Shame, little things like this stop me returning, but at least there are plenty of other options nearby.

Gross there was hair all in our food… This is disgusting… They need to be more careful and use hairnets…

Sooooo slow!!! Been sitting in the drive through for about 10 min waiting on one car! Sandwiches are good, but not worth the price and wait time. Done this a couple of time since them being open in Kyle and keep getting the same experience. Sad.

Food is always good but it is EXTREMELY slow here. Be prepared to wait 15+ minutes even if you are the only car! Even 10 minute wait when I have only ordered a drink before. Friendliness of the staff is always hit or miss but I can take it or leave it most of the time since it’s a drive through. But they really need to work on speeding things up!

Went through the drive thru last night to grab a couple of their yummy salads. There was one other vehicle in front of me. Dining area had only two people, already eating. The vehicle in front of me received their order, and drove off. I got to the window, paid, and watched as 5 young female employees were goofing around, txting, and eating ice, directly out of the commercial ice machine. I waited for approx. 10−15min, along with the person that ordered behind me, in line. I received my order, and started to drive away. I decided to check to ensure it was correct. I’m glad I did, as they left out a dressing for one of my salads. I had to get out, and go in. Needless to say, I was not dressed appropriately for the weather, hence the drive thru visit, instead of inside. They were not at all apologetic, and took a while to get me the small container of the dressing, they had left out of my order.
They were never rude, but definitely did not go out of their way to be pleasant, or accommodating. I feel that if Management can take charge, and do their job, this location would be very good, if not, I would bet on more reviews like this!

Horrible customer service, food is never prepared according to order. There is usually always something missing from your order. Have spent way too much money here, and will not continue to give my money to a place that refuses to grow and care for their customer. Managers and employee’s alike do not care about customers and constant issues.

It’s located attached to a gas station. It was surprisingly clean. Service was prompt and accurate. Food was warm and tasted fresh.

NO CUSTOMER SERVICE!!! I ordered a small original on wheat with NO ONIONS to go. Guess what??? When I got home and took a bite of my sandwich, it was filled with onions! I am allergic to onions! I expect to get what I order when I patronize an establishment, not the potential for an allergic reaction to something! I called to let them know what happened and talked to the «manager» and it was some kid who acted as if he could care less and that it was funny! To think I was excited when I heard there was going to be a Schlotsky’s in Kyle. I WILL NEVER VISIT THIS LOCATION AGAIN!!! Whoever owns this location, needs to reevaluate the employees they have on staff.

What a joke! Employees have no idea what customers service is and I guess the 10pm closing times really mean 9:50 and leave 3 cars in line waiting to order. Then can’t even open the window just yells through the glass were closed I will never eat at this location..

I’ve been to this location many times since its opening and have never had any issues. Their eClub recently sent out a coupon that oddly the Kyle location doesn’t accept due to their $ 1 drink special after 3 pm. The coupon requires the purchase of a sandwich to get free chips and drink. Now I’m no math genius but I believe a $ 5 sandwich is more than a $ 1 drink. How can a business turn that away? I just took my business elsewhere and spent over $ 8 for a sandwich at a competitor!
I’m not sure who is in charge but they obviously don’t know what they are doing!

I had not been to a Schlotzsky’s since Oct 2012 and then Jun 2011 so I decided to stop at one just south of Austin for lunch – conveniently located next to a Shell station and fairly large convenient store. The establishment was pretty clean (workers were regularly walking around to make sure things were clean) and looked new – like the filling station and convenient store. In fact, the particular location was not listed in my GPS software which is about two years old. It was just before 3:00pm so I didn’t expect the lunch crowd. The person at the counter (very friendly) took our order – 2 Small «Original» meals, 1 Small «Smoked Turkey Breast» Sandwich meal and one small pizza. All meals (small size) included small drinks. We got our sandwiches in 11 minutes which was ok but the were barely warm – not hot – something you would expect if it’s coming out of the oven. The taste of the sandwich was what I would expect (average) from Schlotzsky’s but its by no means something to die for or sell your first born – LOL. The bill came out to $ 31 which is not cheap for average sandwiches. As you see from above, I don’t make a habit of going to Schlotzsky’s on a regular basis. If you’re looking for value/​quantity, you might want to consider Subway, Taco Cabana or Whataburger.

We had a hard time trying to figure out where this place was, given the wrong directions. They pointed to a burger king. So, if you pass it and go to the Shell gas station, you will find this Schlotzsky’s location. We ordered the Potato bacon soup. It was ok for a cold rainy day. The Turkey and bacon club on sourdough bread, the bread was very crisp and nice. Overall experience at this location was ok, the gas station attached to it, is fairly clean, spacious and has a coffee shop too. At the end of the store, you shall find the Schlotzsky’s. Couple of tables, the staff was nice.

ordered 3 medium originals and a small ham and cheese to go for a total of $ 33 and some change. This place was opened in the last two weeks and was happy a different sandwich place opened in Kyle besides Subway. The family loves Schlotzky’s and its convenient on my way home and the prices are reasonable for someone making you a sandwich.
The problem came to light when i got home. The originals had only TWO SLICES of meat laid down on both pieces of bread and very very little lettuce and other that they put on the sandwich. The ham and cheese was full of meat and lettuce and looked like a picture on the menu board.
Essentially i paid $ 25 for six slices of bread. The threw in some coupons with a picture of originals on them. My sandwiches looked nothing like the picture. There was no «lotz» in these Schlotzky’s sandwiches at all. If had dined in I would have complained to get them made right or demanded my money back.
This place started off on the wrong foot with me and I will not go back to this one. I will rather drive to Austin or New Braunfels to have a Schlotzky’s. Plus the fact its part of a gas station is kind of a turn off for me. Restaurants tend to degrade quickly in this set-​up. And why is there is no WiFi? My $ 40 router has a guest access people visitng my home can access if I enable it.
Hopefully they get their stuff together and make sandwiches like their supposed to. Then maybe I will visit here again. I gave two stars because they made the ham and cheese right.