Vons

Expect to wait in line no matter what time you come here. They only have one line open and expect you to wait regardless of how many employees they have. If you are in a hurry, don’t come to this place. 99 percent chance that you’ll end up waiting. They do have the autocheckouts but if you’re buying alcohol, guess what, you’re waiting in line. The line will consist of people who have a ton of stuff that they’re buying and people who are only buying a six pack of beer.

worst customer service in the world
worst than next liquor stores

Worst store ever!
I’m so upset at the crappy non-​existent customer service at Store 2598 in La Crescenta. I won 2 tickets on the monopoly game and have no printer to print out a prize form. At another vons, I showed my account on my phone and they gave me the tickets. I tried that with this store and they said I had to mail it in. Mail what in? I have no printer! I can’t just mail in my ticket. Are they totally stupid? I’ve had problems with this store before, so they’re notorious for bad to no customer service. I will NEVER shop at this store again. They need retraining and should do whatever they can to accommodate customers. But they just don’t care. At least I’ll be able to get my tickets at another store. They’ve got great employees. The La Crescenta store has many problems. I hope you can straighten them out. They’ll continue to lose customers at this rate, and the store will get a bad reputation. In fact, I’ll probably post bad reviews on Unilocal,and other sites. I’m very unhappy and still fuming from that experience.
I HOPE EVERYONE BOYCOTTS THIS STORE FULL OF IDIOTS!

There is a guy that works here morning, his name is Alberto he pushes a cart around, I believe it the Von’
department. Amazing and as sweet as pie !!! Always super helpful. Always running around busy ! He should get a raise ! Overall great store!(:

Amazing sushi! The lady at the sushi counter knows what she’s doing. Sushi is super fresh and there’s a lot of varieties to choose from.

Their customer service is very terrible. Never in my life have I communicated with such rude and unmannered workers. I advice you to stay away from this location if you can because their workers are rude and unhelpful.

This review is for the pharmacy. Just want to thank Vivienne for her efficient service. I always get my prescription pretty quickly and accurately here. The CVS in Montrose (which I also reviewed) significantly pales in comparison to this Von’s pharmacy and can learn a thing or two from Vivienne and her team
Also the service at the Starbucks is also good.

Basically the Safeway of the west coast. I’m not sure if it was California but everything is seems to be more expensive here. They resemble a typical grocery store with the usual shelf items.
The upside is that Vons is open late so it’s the go to location for a late night grocery run but, if shopping earlier in the day, Ralph’s down the street is more affordable.

I come here at least once a month. It depends on whatever weekly sales they are having. To shop at this store without promotional deals is not worth it because the prices are kinda high. Vons used to have better deals… I also don’t come here more often because they only take 2 coupons or so of the same product, so I’d rather shop at Ralphs down the road.

This Vons is 2 blocks away from my house and that is the only reason I come here. The supervisors, Misty and Amber are very rude to the other employees, almost demeaning. Misty lacks serious hygiene. She smells and looks like someone who has been hungover for the whole weekend and has barely woken up.
The food is overpriced. If it weren’t for the Starbucks and floral department the store would have no redeeming qualities. Go to Ralphs or Haggens down the street.

Shelves constantly stocked with expired food.
We’ve been going to this market for years. It has always been a problem, but it seems to be getting worse and worse. The employees really seem to give zero damns about pulling expired products-​including dairy foods – off the shelf.
Do yourself a favor and check those dates! See that pic I added? Those yogurts expired on 6/10/15…this pic was taken on 6÷28÷15. After years of seeing this (and yes, telling the managers), I’m just going to start snapping and collecting pics.

This place had terrible customer service. The self checkout person a latino lady at 4:32pm on Saturday 6÷13÷2015. She said why would I open another lane and the wait was 15 minutes to checkout. This store needs new management and better employees:

I think I’m going to like going to this Vons. I like this one better than the one on Verdugo Road because they have a Redbox and it’s near other places that I go to.
They have self checkout (which I rarely do), dry cleaning service, and I like the overall set up in the store.

Who writes a review for a market?
I don’t. Look at my history and you’ll see only important life & death reviews– of golf courses.
But my family & i just moved in to La Crescenta & did our first family grocery run. At the checkout we were asked if we had coupons. I replied «no.» The cashier then swiped a coupon and took off $ 20 from our bill. I couldn’t believe it. I instantly appreciated this small city even more.
#wow. #superbcustomerservice

High prices not enough cashiers. I left my cart in the isle full of food for the manager to put away.

I came, I saw, I left after 10 minutes with 2 things and drove over to the disappointing Haggen… This store seems to be worse than Haggen. I think that says a lot. Thanks for the coupons in the mail, $ 10 off $ 50 and $ 20 off $ 75. They were not enough to keep me in the store.

I love this vons but sometimes, it’s a hit Nd miss. I try My best to have a positive, understanding attitude towards the workers but sometimes they really don’t want to help you. The workers are all sort of weird and distracted. I feel like they should be thankful and motivated to come into work now that they have the self check out lanes. Even when I go over there, the machine sometimes doesn’t carch what I scanned or it may have scanned twice and they don’t know how to fix it until after your purchase and you have to get back out of your car and talk to another person that doesn’t care about anything relating work.
The upside to this starbucks is the starbucks coffee is the Best I’ve ever had
The sushi is great
And the big jumbo assorted cookies are bomb

I am updating my review based on a wonderful experience at their pharmacy on Sunday morning ¼/​15. I had my daughter’s prescription to fill and 4 other pharmacies had later opening times.
I have no idea why a pharmacy is not open rather early every day for many sick people need their meds and my daughter had waited 4 hours at urgent care the night before and just came home to collapse in bed.
I sat a while with a coffee and when Vicky the pharmacy manager opened, she helped solve a doctor’s signature mystery and some other issues which another person may not have felt worth attacking on behalf of a customer. Vicky had my prescription done lickety-​split and I really liked that she has a can-​do and will-​do attitude. Very nicely done.

Well, this sure isn’t the friendliest place to buy your groceries, but hey, it gets the job done. It has everything you would expect from a grocery store; milk, eggs, fruit, bread and a nice wine selection. It’s nice that they have a decent Starbucks inside also. The butcher section needs some serious help. Very small selection, and it’s usually stocked full of salmon filets. Hey, I love salmon just as much as the next guy, but how about getting some more options out there? You are the butcher right?
The management staff is ok I guess (I’m squinting as I type that). I shop here pretty regularly and I see their faces all the time. Do they try to say anything like «hi» or «welcome back?» Nope. And if you’ve read my previous reviews, again, I’m BIG on customer service y’all. It starts from management and trickles down.

This location is similar to any other Von’s.
Some points:
— Clean/​nice interior. Pretty big in size.
— They have a redbox right when you walk in the store to the left. When I first moved to the La Crescenta area a few months ago and was Internet and cable-​less, I came here to rent movies for $ 1.25 a day.
— Prices are high. For example, a pack of (2) Lysol wipes cost about $ 10, while you can get a pack of (3) Lysol wipes from target for $ 11.
— Spacious parking lot. There always seems to be a cop car there, perhaps to keep the plaza safer? I heard they can pay just to have a cop car parked there for extra safety…
— US Bank is also located inside this Von’s. That’s where I applied for the US Bank credit card :)
Customer service is average, nothing that stands out.