This is the worst establishment ever and rude customer service. We received a medium pizza that had been purposely smashed and the crust was ripped in multiple places about 3 inches in length each spot. The bottom part of the pizza was also half missing. We couldn’t believe they would give us something like that we paid for. We called them and they said they would take it off of our bill. Of course this didn’t happen so they lied to us. We were going to bring the pizza in but they said it’s alright and they just wouldn’t charge us. So they still charged us for something we had to throw away. Bullshit. Don’t order here! You really don’t know what they do to the food. The people here hate their jobs as well.
Paul L.
Évaluation du lieu : 2 Claremont, CA
They are nice enough but you have to make them read back your order and go through everything because they often mess up the coupon or order and then when it shows up, it’s still wrong 10−20% of the time and you have to send it back. I’d order from a different location but they won’t let me so if I want Pizza Hut delivered I have to use this one. Plus, their delivery times can sometimes be closer to an hour. They just seem to be a bit understaffed and under trained.
Thomas N.
Évaluation du lieu : 1 La Verne, CA
Short and simple; This place has terrible customer service, and the food from this location isn’t the best. Check out the Glendora location for better food and a friendlier staff. In addition, trying to phone in an order to his place is a horrible experience, as well(At least for me).
Scott S.
Évaluation du lieu : 4 Claremont, CA
I read all the bad reviews and feel sorry for those individuals as I know businesses definitely make mistakes at times. I on the other have had normally good customer service especially from the older tattooed dude. I am older and it is hard professional pill to swallow but unfortunately it’s just the current thing. Years ago most people couldn’t get hired with a tattoo but it’s not even blinked at now days. Beside he has been always very cool with myself and family. I always do pick up. Most deliveries from any business aren’t very efficient. I order just basic pepperoni and the supreme and have always been pleased. One time my wife’s pizza had a piece of wood in it; probably from their wooden paddle into the oven. But they were totally cool about it and gave us another pizza.
Cory T.
Évaluation du lieu : 1 La Verne, CA
Terrible everything it’s truly rediculous how u can run a business so bad rip it down an start from scratch cuz u guys suck I wish I could give them a no star but cnt
Jennifer H.
Évaluation du lieu : 3 La Verne, CA
This place is ok. My kids love pizza from here but my husband and I always disappointed when we order from here for us. It’s cheap pizza that you can usually find good deals for and it delivers, but it’s greasy and nothing special.
Laura S.
Évaluation du lieu : 1 Cathedral City, CA
Horrible!!! There was no one in site I kept politely saying, «hello? Hello? Anyone there? «when they finally realized they had a customer they weren’t friendly. Foods not great
Madi H.
Évaluation du lieu : 4 La Verne, CA
Pizza had a lot of generous toppings and was very good! delivery took an hour but it was okay because they told us ahead of time! Overall it was delicious
Jessica G.
Évaluation du lieu : 1 Rosemead, CA
After deciding between Dominoes and Pizza Hut, We ordered from this location to avoid the disaster of a place that the Pizza Hut that the Garey Ave location is. Since this one is out of our«delivery radius» my brother and and dad went to go pick it up, cool whatever. When they get back home we notice one of the pizzas was almost COMPLETELYRAW. We call back to let them know and the employee says they can either refund us the money or give us another pizza. We ordered another pizza since the family was still hungry, BUT they couldn’t deliver it. Yes we were out of the«radius» but I kid you not the address is only about mile away from this location. YOU guys gave us an improperly baked pizza and want us to waste gas going back to pick up another? Wth! And since we paid cash you can’t put the credit back on to a card! We weren’t looking for anything free but you could offer anything for NOT knowing how to do your job? While on the trip back my brother and I decided we’d just take the money back. My brother also explained the way the guy was dress,(tattooed sleeves on both arms, hat turned back and to the side) I’m thinking oh it’s probably so freshman from ULV and this is his first job. When we got there the guy comes to the front, let me tell you… I was totally wrong! This guy is like 40 y/o! I know its only a chain pizzeria(if you can call it that) but to look the way he did is just sloppy! Also a little short lady comes out with a ugly look on her face like she was going to jump over the counter and attack us lol. When we told him we would just like the money back his face dropped and he said«what? But I already made the pizza» «ok cool but we’d just like our money back». Then he tells his little follower«you’re good just go back» whatever that was suppose to mean. He gave us the money and told us to just take the pizza. Ok thank I guess? Sorry for ranting, I wish I would have Unilocaled this location before ordering from here. Seriously screw all pizza huts from this area. Hashtag team dominoes lol!
Darlene C.
Évaluation du lieu : 2 La Verne, CA
I’m generally very loyal to Pizza Hut, however, this location is disappointing. The taste is not like a typical Pizza Hut… something is off… something about the cheese or the sauce or something. Anyhow, I’ve also gotten sick from them every time. Third time made me give up on this location(yes, I’m so loyal to Pizza Hut I kept giving them benefit of the doubt). Despite all that, I gave that extra star because the chicken wings were still good.
Crystal W.
Évaluation du lieu : 1 La Verne, CA
True it’s fresh and hot.!! But who doesn’t make their pizza hot N fresh??? $ 3.25 for deliver charge within 0.5 mile. I realllllly think this shop is killing the name of Pizza Hut.!! The pizza taste like sh*t with the capital S.!! It’s thin and burned,. Nothing good I can describe. I’m sorry, but I really don’t like this place and will never come back again. Hope you guys can come up with something better later on otherwise please close it up.!!
Amber S.
Évaluation du lieu : 1 Pomona, CA
This is the worst pizza hut i’ve ever tasted. The cheese was like imitation cheese and the pepporoni werent very tasty. I asked for jalepenos and they covered the entire pizza with the peppers. The crust was thin and dry and i am very dissapointed. The wings and breadsticks were ok but this pizza will keep me from ordering from this location again.
Jim A.
Évaluation du lieu : 4 San Dimas, CA
Yes, I am a fan or this pizza hut. It is not fancy. No dining room. Just a counter to pay for your pizza. Everytime I have visited my pizza was ready on time and as ordered. Prices are fair and the food quality is acceptable. Great place to go if you want to call in your order ahead of time and just come in to pick it up.
Jessica B.
Évaluation du lieu : 1 Los Angeles, CA
Ok, I know this is Pizza Hut and not Pizzeria Mozza, but damn. They don’t gotta rub it in. Cheap pizza doesn’t have to be lousy pizza. I’ve had many a delicious pie for under $ 15. Not here though. And this last time was it for me. For serious. We’re OVER, Pizza Hut! Is it too much to ask for cheese that melts? This stuff doesn’t even move. It just stays on the slice, looking tofu’ish. I tried nuking that baby in the microwave and that«cheese» still came out fresh as a daisy with no melting whatsoever. Gross. I ordered jalapenos on half my veggie pizza(sigh) They literally covered every inch of that half of pizza. It was nauseating and inedible. I think they put enough for an entire XL pizza on my one half. Who the heck puts that many jalapenos on a pizza??? I’m telling you, this shit was MOTHAFAWKINEXCESSIVE. Rude. So then I go pick up this lovely pizza and stroll up with nothing but my keys and my check card. If I don’t need to lug around my 10lb purse, then I leave that heffer in the car and just grab what I need. I sure as hell didn’t need it for Pizza Hut. Or so I thought. When I tried to pay with my check card, the Pizza Hut dude asked for my ID. I told him I’d have to go get it from my car, expecting him to say something along the lines of, «oh no miss, it’s ok. don’t worry about it» and ring my pizza up. That did not happen. He made me go out and get my freakin’ ID. For some Pizza Hut pizza. Because if I had fraudulent bank cards, buying $ 10 pizzas is at the top of my list. It’s because I’m fat, isn’t it? I’m done with this place. Back to Red Devil.
Eric O.
Évaluation du lieu : 1 La Verne, CA
So it’s 11:35PM and I’m craving some pizza. It’s Friday night, and I know Pizza Hut usually delivers late, so I hop online, place an order and go back to my movie with the anticipation of cheesy, meaty goodness(plus breadsticks) being delivered to my door in a bit. Five minutes later I get a phone call from an employee at this location asking me if I want to pick up the order instead, because apparently, they aren’t delivering(oh, but the website said you were). To add insult to injury, the employee remarks, «But make it quick, we close in 10 minutes» I pause for a second and think to myself, «Did this just really happen?» I declined, and called a competitor who gladly took my order and said they would deliver. I ask for the employee’s name, his General Manager’s name, and the store number and politely inform the employee I’m going to let Corporate know of what happened. Three minutes later I get a phone call back from the employee asking me again if I wanted to come pick up the order. I politely declined and informed him I had ordered from another company who was not only willing to deliver, but was happy I had come to them and THANKEDME for my business. Will this stop me from ordering from this company? No. Am I disappointed? Very.
Paul V.
Évaluation du lieu : 5 South Pasadena, CA
Probably one of the best Pizza Hut pizzas I had had in a looooong time! Fresh, hot and not under or over cooked! The delivery time was quick(originally told us 40 min on the phone, but arrived within 20) and of course, with their $ 10 pizza any way you want it promotion, you can’t beat the price!
Andrea H.
Évaluation du lieu : 3 Boston, MA
It’s decent pizza for a chain pizza place. The problem is the delivery people seem to get lost trying to find my apartment most of the time. Then I have to go wandering around my apartment complex looking for them.