Ethan Allen

I recently bought a lot of furniture, got some good deals too. However, because they were closing, I was rushed through my order. I was not allowed to double check a floor sample or receipt. When the table arrived it actually came with two tags. Although the table is one piece, they charge it as 2. The tag that I saw said 600. Apparently, they forgot to pull out the tag behind that was for over 900.$. No returns and very non forgiving. Over Presidents Day, There were many sales and to see the items that I bought, now on clearance was sickening. I spoke with the manager and I might as well been in 1^st grade. I also spoke with the district supervisor and you could hear their conversation undertones on the phone as we spoke. They stated they had a“NO CHANGE“policy however, the manager was willing to modify the order on some pillows that I hadn’t ordered anyway. Apparently orders can be changed. Its up to the descretion of management.
The most profound insult was how unprofessional the management team were. Their tone, the shaming comments, and then how the humiliating questions at the end. The lack of customer care, concern, communication, and follow up is appalling for a store that sells high end furniture.
A respectful explanation of their policy (which is actually not their policy) and some minor listening skills would have helped. The undermining predetermined attitude of defensiveness and power struggle left me totally speechless. I would like to hear from a manager who is customer service oriented and have the Laguna Niguel Ethan Allen take a class on communication, professionalism, and how to be honest in there conflect resolution.
Sally

We also bought ALOT of furniture and window coverings for our house. One issue after another, headache, headache, headache. Ethan Allen has a «take it or leave it» policy. Good luck getting any money back or customer satisfaction if something goes wrong. Paid $ 3500. for window coverings that have broken TWICE. Asking for refund since they are clearly defective and only getting crickets. Good at taking the money, not good at customer service. Their claim is «it’s custom and not returnable» …custom doesn’t mean we have to accept defective. They say they are willing to fix it but it keeps breaking and the first fix took TWO months while I had paper window coverings. For the money paid, that shouldn’t happen less than a month after install. It’s like hitting my head against the wall. Staff also talks poorly behind customer’s back– unprofessional. Still in a battle. Expecting if they see this, they won’t give me a dime back, just to retaliate. Considering small claims, which I’ve never done! I work too hard for my money though. They don’t care. Take your money elsewhere, trust me! This is also the first time I’ve ever posted a negative review. Months of headache. Ordered a couch that was later discovered might be too big to fit through our front door for delivery. We were told if it doesn’t fit through the door, they’ll take it back but we would have to pay 15% restocking fee, over $ 500, and having nothing to show for it. This was a couch picked and measured for the room by a designer. Delivery wasn’t considered & then we were on the hook for it. That doesn’t seem fair. Other than talking poorly about other customers, I don’t totally blame the staff at the store for policy issues. Ethan Allen’s overall company policies don’t allow their employees much wiggle room to make the customer happy. Ethan Allen should take lessons from Nordstrom customer service and maybe they would have happier clients that come back. Never buying from them again and will tell all my friends and family. Go to Pottery Barn for your nice furniture. At this point, I’m going to Home Depot for my window coverings too! Guaranteed it’ll be a better experience and probably won’t break! Don’t know of any company that would measure furniture for you and then tell you you’re stuck with a fee if it doesn’t fit through the door. How is that my fee to pay? Unbelievable policies.

My husband and I recently ordered a LOT of furniture from Ethan Allen. Two of the pieces were damaged. Everyone agreed they were damaged, including the service center. Unfortunately, what ensued was a long, unhappy road of unresponsive and aggravating conversations to fix the problem. They were more than happy to take our money but when a problem occurred-​one which we did not create-​they were VERY combative, argumentative and difficult. I have never written a review but do so now just to warn others – be aware. You can get the same quality elsewhere (likely for less) without the headache. We will not be buying from Ethan Allen anymore. Way too unnecessarily difficult.

My husband and I were both very pleased with our experiences at the Laguna Niguel location all thanks to the salesperson there, Caroline. I’m sure the other salespeople that work that are also just as wonderful. From the moment we walked in the door of Ethan Allen we received top notch service. Her cheery personality, warmth, honesty and positive attitude actually made the challenging decision process enjoyable! At no time did we ever feel pushed or manipulated into a direction we didn’t want to go or feel pressure to buy more than we wanted.
Her knowledge of the Ethan Allen product line is outstanding. She always knew where to go to find the answer if she didn’t already know it off the top of her head. She stuck with us patiently as we vacillated between our choices and really made the whole thing a lot of fun. She is intuitive, creative and has excellent taste and truly helped us put together a lovely living room that we will love for many years. Ethan Allen is VERY lucky to have her on board with their team! We will certainly be recommending others to seek her out when looking for design advice and furniture selections.
As far as the location itself, it’s one of their smaller ones so we did have to go to the Tustin location to see a few items. In fact all of the pieces we ordered were not at the LN location. Parking is super easy. Hours are great. In terms of expensive vs. quality, there is always a manufacturer who can make furniture more or less expensive than EA but we feel their prices are fair for the quality of furniture we are getting.

Moving itself is stressful enough, buying funiture to fill up the house is just as stressful. I have been to this Ethan Allen a couple of times with my boyfriend’s mom to look for furniture for our new place… my boyfriend is not the type who enjoys shopping for furniture and also had a very tough time making up his mind about what he likes and he doesnt like. There is where I come in… I love interior design and I think I have a good sense of style when it comes to home décor, after all I grew up watching HGTV and all the designing shows.
The ladies here are very nice… not aggressive sales people who enjoy following you around asking a million and one questions. I saw a couple pieces of furniture I liked and decided to show my boyfriend. I went to the Ethan Allen in Tustin and all the sales rep ignored us so we decided to come back to this location.
It took two trips and a couple to finallie purchase our one piece of sofa. The best part about the purchase we made was the customization… we picked out fabrics, wood, nail heads, pillows and even picked how soft or firm we wanted the sofa to be so it made the whole experience and the sofa very personalized. Our designer said it takes up to 3 months to make and deliver… we got it in about 2 months. Our designer was very friendly and not pushy at all… she was helpful in answering the many questions we had and that made the whole process more enjoying for my poor boyfriend.
Our personalized sofa was expensive… the sad part is we still have to buy two more arm chairs to match and a coffee table. For the price we paid for one piece of sofa we could possibily get our whole house furnished with dinner tables and two sets of living room set at a regular furniture store. At the end of the day quality is always better than quantity so that sofa was worth every penny. Ethan Allen furniture is very sophisicated without looking too vintage for a young couple like us. I must admit… i am a fan of Ethan Allen as much as i dont like their pricetag but i do believe you get what you pay for. =)