Subway

It’s Subway — like all the others and they did a great job. The ol stand by for my finicky eaters!

Disappointed!!!
I placed an online ordered and nothing was right about it. I wanted my bread toasted and it wasn’t. I ordered tomatoes and didn’t get any. I didn’t want olives and they gave me olives. I had the veggie delight with only lettuce tomatoes pickles and cucumbers. How can you mess that up. They didn’t offer me my refund or anything. Never going back there again

Usually come here once a week. The people are always pretty friendly. Kind of hard to mess up a Subway sandwich when you get to pick exactly what you want. Love the pomegranate juice!

Walked into this subway to buy 2 sandwiches. The lady in front of us said she has been waiting 30 minutes. After waiting 15 minutes I dediced to leave. The guy was ready to serve the public at 9:35am. Not good service.

As someone who has worked in customer service jobs my entire life, I am very understanding and patient. However, the «service» I received from this Subway was absolutely horrible. There were a few people in line in front of me, but no one was in line behind me. The lady making sandwiches was beyond rude, as if she was in a super hurry to get away from the customers. I asked her to do something she didn’t know how to do and all she said was, «Well I don’t know how to do that,» in a very rude, condescending voice. What I asked for was NOT difficult and she had no reason to not be able to take an extra 30 seconds to a minute to figure it out. Beyond that, she did not listen when I asked for just a little bit on Mayo (I got half the bottle), then proceeded to smash the crap out of my sandwich. I highly considered just walking out, but I was very hungry. I have heard recently that the quality of people employed at Subway has gone drastically down. I am very sad to say it is true. Although I have loved and patronized Subway locations for many years, I will NOT be returning to this, or any other Subway!

* Great people.
* Not so great food.
Tired veggies that were sliced thinner than a dollar bill.

I’d like to preface this review by saying a couple things:
1.) I almost NEVER eat at Subway, for reasons I’ll delve into later.
2.) This is pretty much a giant thank you to Claire, who is the single greatest employee to grace the floors of any Subway I’ve ever been to.
That said, for any true sandwich lover, Subway is the ugly, semi-​retarded, red-​headed step child of the sandwich world. Inferior meats, hilariously processed cheeses, and bread that only maintains it’s integrity for about an hour after purchase. BUT…
Claire. Oh, sweet, hard-​working, kind-​hearted Claire. She is truly a «Subway Pro.» Some of you might laugh at this title, but I’ve never been so impressed by any employee of ANY fast-​food chain.
— Before we ordered she sincerely apologized for only having American cheese, as her morning shipment was running late. («Hawaiian time» for those in the know.)
— She very carefully constructed the sandwiches, layering the meats as I would if I were making my own ‘wich at home.
— When my dad told her not to put any wet items on his sandwich because he was taking it on a plane back to LA, she immediately adjusted her protocol, cutting the sandwich in half (as usual), but then she wrapped each half very securely in it’s own little wrapper. «It’ll keep it fresher, and you can enjoy one half at a time without making a mess,» she said. **Awesome**
— I asked her if I could have my oil & vinegar on the side, for the same reason: I didn’t want it getting soggy. She not only offered to put my oil & vinegar in a little plastic condiment cup, she asked whether I’d like the oil in a separate container than the vinegar. **TOTALLY awesome.**
— When she put the oil & vinegar container on the counter (I asked for both in one cup, so I could shake it and add it like dressing), another lady simply put the plastic container into the bag with my perfectly, individually-​wrapped sandwiches. Claire pulled it back out and put the container into it’s own bag. «This way, if it gets crushed in your bag, it won’t get your sandwiches all soggy,» she said smiling, «I’m a big picnic fan.»
Claire. Claire. Claire. You are one-​in-​a-​million. You are the sole reason that what is basically a two-​star chain is getting four stars from me. Your friendly disposition, your considerate and selfless attitude, and your foresight all go well beyond what I would ever expect of a Subway employee. I can honestly say that Claire can do whatever job she’s tasked to do, and she’ll do it better than 99.9% of the general population, and with a smile on her face.
Subway Corporate Bigwigs, if you’re listening: Claire is the best thing you’ve got going for you. Treat her well. Promote her. Give her bonuses. Her customer service & interaction skills are exemplary, and she’s made me a «Subway Honokowai» fan for life… Well, as long as she’s there, at least.
Claire gets two VERY enthusiastic thumbs up. Oh, and Claire, your sandwich was the best Subway sandwich I’ve ever had. Thanks for making my last few hours in Maui truly memorable. Mahalo and aloha!!!