The Home Depot

First off, steph from customer service. You better check yourself with your attitude. How dare you judge me, eye me up and down because I’m sporting athletic wear. All I asked was if there was anyone that could help with my family find a grill because we couldn’t figure out which ones the deals applied to. All she had to do was call someone over with the phone or Walkie talkie right next to her. Instead, she says with the biggest attitude, «i don’t know, they’re all probably all gone since we are closing in 15 minutes.» Correction, it was over 20 minutes and we already knew what we wanted. We just had a single question. So then we call for manager Demetri that was on duty and he never showed.
We just left. Happily went to Lowes to buy a grill, walked in before they closed, they helped us anyway and were so happy the entire time. Our grill wasn’t usable so we last minute had to find a replacement for tomorrow since it’s Memorial Day. Thanks to lowes, they made our bbq day possible. Not Home Depot. Those employees need to get checked and replaced. Absurd.
And to think, I just bought a shed and a dishwasher from Home Depot, which I had issues with those purchases as well. Returning and never purchasing from them again. F you Home Depot for always screwing up. Third ones a charm.
I advise all my followers NOT to go to Home Depot. You are better off at Lowes. I mean it.
Calling corporate after the holiday weekend.

This is by far the worst home depot I have ever shopped at! The store never has what I need and I can never find an associate! I recommend heading across the highway to Lowes or just go to Murrietta Home Depot.

HORRIBLE customer service. Called to rent equipment and it took 15 min and 6 employees before someone could help me. I asked pricing and if it was in stock– they said yes. Drove all the way over there (40-​ish min), go inside and he says «oh, it’s broken»… Are you freakin kidding me!!! WHY THE F didn’t you say that BEFORE I drove over here?! Thanks for wasting my time & gas… NEVER shop/​rent here again.

UN-​AMERICAN BUSINESS PRACTICES. I WOULD give this place 5 stars for friendly customer service by employees, but after last time I just can’t support this business. I came on a weekday and they have OUTSOURCED their cashiers to MACHINES! There was a long line because people can’t figure out how to work them. My transaction was fast because I am computer savvy, but most people aren’t. If I had a live cashier I would have been out of here in 5 minutes. Instead I waited 20!!!

By far the worst store I have visited yet! It seemed like all the younger employees had no clue where products could be found and instead of just telling you they didn’t know they send you on a scavenger hunt… my family and I walked just about through every aisle and I felt like I deserved a Home Depot apron at that time since I knew where everything was!
There needs to be a stronger emphasis on having your employees know the store inside out and show some sense of urgency when trying to assist you.
My husband asked 3 different employees for assistance in making a copy of a key… I’m sorry you were to busy socializing with the other employees and too caught up in what’s going on in your life… this is you job, if your getting paid to socialize with other employees instead of helping customers then my hat goes off to you and management for allowing this to happen. The last employee responded when we asked for assistance, «yeah, I don’t know I’ll see if someone can go there.» Really?! Can you be a bit more understanding and professional and at least say, I’m sorry for the wait but let me get you someone that can assist you right away… just a little advice.
We got so fed up that instead of asking another employee that I looked up the store info on google and called and asked to speak with the store manager. I was transferred to Demetri, and although he apologized for the inconvenience we experienced, his tone of voice said otherwise. He came out to assist us personally and apologized again but then that was it. We continued to search throughout the store for other items we needed for home improvement projects but honestly got more fed up the longer we were there.
I can say that the last young lady that assisted us in finding the gas log sets was very helpful.
I will start making my home improvement purchases at local mom and pop shops instead seeing that they show more respect and appreciation of a customers time and business.

Without fail, whether I’m here shopping for material solo or with my family I am ALWAYS helped with exceptional customer service. Holiday crowds can still be a bit crazy here yet ease of shopping and finding the help I needed was excellent. Brian helped me select some craft wood boards I needed for a Christmas DIY. So patient while I made my selections. Assisted with the cutting of the pieces no less than 12×12″. Thank you! Your staff here is amazing and I really appreciate that!

I just love the door greater named Sam, she is always so nice and always ready to help! the girls at the service desk are also very willing to help!

Refused to accept returns based on the fact that I paid cash. Would not give me store credit.

Dear Kind Sir, who found my $ 20 in the cash section of the self check out. I wanted to personally thank you for your kindness, consideration and honesty. God Bless You. And thank you for the self check out staff for keeping my money safe until it was returned to me. Thank You.

THIS PLACE IS HORRIBLE!!! Nobody knows what’s going on. I ordered 4 pallets of pavers and had them delivered to my home. After deciding I no longer wanted to do pavers in my backyard I wanted to take care of their «hassle fee» return policy. What a joke that was. I was changed $ 80 to have someone come pick them of from my house since 4 pallets weights about 3,000 lbs. Ok fine whatever I just needed to get them returned. $ 80 lesson learned… Boy was I wrong. After missing three days of work and 3 arguments with the company I finally got the credit for my returned merchandise after I had to show up at the store with a man. Apparently Beatrice who I learned later was a manager processed everything incorrectly. Instead of calling me to let me know I sat at home for 3 days missing work waiting for them. I didn’t receive a call or anything letting me know they weren’t coming to pick them up. What a total lack of customer service. I’m highly disappointed the way this transaction was handled and therefore I’ll never be back

DO NOT PURCHASE TOOL WARRANTIES! This company has the biggest racquet since the mob. It is almost impossible to get a repair on a tool because all the employees are intentionally kept in the dark on what the procedure is to allow a customer to use one. I purchased an air compressor with a three-​year warranty and have spent the past three weeks getting bounced around from one person to another. Taking it from one repair shop that would not repair it; to another repair shop that would not repair it. The shops were supposed to be Home Depot approved shops. Don’t purchase any warranties on tools.

God help you if you have to do a phone order. Their customer service in that department is deplorable. Allow yourself at least 30 min for them to do a simple transaction.

I can’t get into the store to buy what I came for without being pimped to buy solar, buy patio cover, fake survey for some sales person to follow up. And yet with all of these annoyances, do you think I could get some assistance finding what I came to buy. Manager better get their sh*t together because your loosing customers to Lowes where this kind of BS doesn’t happen. I think the prices and selection is better at HD, but not worth the hassle.

There should be an option for «No Star» this place is ridiculous. Their system is outdated crap and they would not let me complete a phone purchase because my company has «no history» in their store! And the manager eventually said if I can show him that we’ve done a phone sale at another store they would allow this one, so I said ok great please look it up in your system to which he replied, what is the store number where you made a phone sale? Are you freaking kidding me! I work for a nationwide service based company! Who the hell keeps track of Home Depot store numbers???
Link your damn systems! This is 2015 not 1999 so get with the program and join the rest of us in the new millennium.

I love Lowe’s you get service not an attitude.
I have watched the changes for 10 years go to Lowe’s right across the street.
I am always buying items because of the number of homes we own and mange.
Being in Real Estate I always try to stay positive but there policies are out of control.

came for a so called «workshop» where I thought I was going to learn how to work some tools but instead I looked at what they had already made and were just there to «talk» about it… I don’t think anyone has ever wasted my time like this! I’m seriously disappointed and shame on u #homedepot for ur false advertisement!!!

I love Home Depot they have everything you need to do anything to your house and do any improvements
They have everything from nails to ply wood
They are also very helpful and will cut anything you need to size

Okay so our choice is Home Depot who you have to keep an eye on product wise. Several of the items that I shopped for today were returned items with the word BROKEN scrawled across the box. Seems their returns team puts the broken returns back on the shelves. Everything I have purchase from them lately is missing parts or broken. This store needs some serious help.
Why shop here you ask? Thats a great question. Lowes is just around the corner they may be more expensive but at least you know its not broken, pre-​opened, or missing parts.

The worst customer service ever… Can we get someone that’s been trained and knows what their doing! Also, can the attitude go away? It’s not my fault your having a bad day! Bad attitudes and horrible customer service!

I went to get a key made but after waiting for assistance for over 15 minutes no one came. The lady at the front said she call for someone.
What a waste of my time. If they don’t have no one to assist then HD should just cancel the service.
I would not recommend any one that needs to make keys to go here.