Community Vision Optometric Center

From the moment I made my first appointment for myself and my son it has been a breeze. The staff was very helpful and prompt. I had to reschedule and they didn’t blink an eye and when we did go in to see the doctor everyone there was so friendly and incredibly helpful. My son and I got helped very quickly and Dr. Israel was incredible! He made us laugh he was quick and very knowledgeable. I can’t wait to see him and his wonderful staff again soon and thank them for being such an awesome team!

Dr Israel is the best, I would recommend him to anyone. Cheerful, pleasant, thorough, and takes the time to figure out exactly what will be best. I am very happy with Community Vision Optometric Center and will be back.

HORRIBLE customer service!!! The office staff has no idea what they are doing. If I can share some words of advice… DO NOT GO HERE. Ordered glasses for my son, waited two weeks (that’s when they said they would be ready), went up there to pick them up (no phone call advising me that they were ready) and found out they never put the order in, waiting two more weeks (went back up there, still no phone call) and they said the glasses arrived earlier that week. Similar thing with my glasses, when I called to see if they were ready I was told they came in almost a month ago, but I didn’t receive 1 phone call. I expressed my frustration with an employee. NEVER again.

I have been coming to Community Vision for 4 years and have always had a pleasant experience. Dr. Israel is very thorough with his examinations. The staff are always pleasant. The girls in the Optical Department are wonderful especially Veronica she always makes sure that the Frames I purchase look good on me. If you are looking for a Optometrist I would give this office a try.

Made an appt to get an exam, mind you 1^st appt of the day 8am & when I get there she says it’s for next week. Why would I schedule my appt on a Saturday that I work. She said I can squeeze you in, really, I have other appts. Next time pay closer attention

The Doctor is great. The Staff has no clue whats going. They send my insurance company service which I didn’t receive. I will never go back to them.

I don’t enjoy doctors and decided to drive over an hour to see Dr. Israel as a friend of mine told me they would pay for my gas if I wasn’t impressed. Twenty some odd years later, every time I need my eyes checked or need new glasses, I make the drive.
I have been going to Dr. Israel for over twenty years and have always had a great experience. The staff is friendly, knowledgeable and patient. I have a tendency to take a long time picking frames because I keep the same glasses for years, so I like to make sure I am picking good ones. Every time I have gotten frames they have been high quality and really durable.
Every time I come for an appointment I see Dr. Israel, so I cannot speak for the other doctors but based on his work ethic and personality I assume he is very specific when choosing other doctors to see his patients. Dr. Israel takes the time to make sure patients are comfortable, is funny and as stated by other reviewers he has a lot of family stuff up in his office which is cute. He also explains everything very clearly so when you’re done, you feel like you know what is going on with your vision. Even though months (sometimes a year or more) will go by and when I sit down he asks me something that I told him about the last time I was there whether it’s about a new car I purchased, a trip I was excited about taking etc. I think that’s a really nice touch.
A few years ago I was relocated to Northern California and I still drive down once or twice a year to get my eyes checked. In twenty years the majority of his staff has been the same and while waiting for my appointment chatting with other patients a lot have been seeing him for years and are now bringing their kids in to see him, which I think speaks volumes.
I don’t know what I’ll do when he retires… probably go blind. Hopefully he’ll know someone close he can refer me to.

Dr Israel is wonderful. I always see him directly. I have been going to him since I was a girl and now my son uses him. Throughout the last 15 years, most of the time I have had HMOs and I never use the vision coverage and opt to pay out of pocket to continue to use Dr Israel — yes he is that wonderful! I have now had Lasik surgery, arranged through him and it is wonderful!

You can face a long wait sometimes. I’ve waited over two hours for an appointment. I’m an extremely patient person so when I reach the point of irritation, it’s saying something.
I’m also starting to get the nagging feeling that some of the ladies will push the more pricey glasses. The first time I was lucky and really happy with the pair that the woman helped me choose. The second time I felt like she talked me into a pretty expensive frame that I wound up being allergic to. I guess in the end it’s good because it’s forced me to become smarter about choosing frames. I can’t really hold it against them because there is always going to be a business aspect to medicine or at least that’s my opinion.
Overall the staff is friendly and approachable though.
They do the puff of air test to check your pressure. Just an aside: it’s great if your pressure is in the single digits. Normal if it’s in the low to mid teens. Start getting a little concerned if it’s reading in the high teens to twenties.
I don’t always get seen by Dr. Israel, which I like the best. His exam room has pictures of his family and drawings done by his kids and he just seems like a kind, family guy. He’s patient and thorough in answering your questions and is personable.
The other optometrists that I’ve seen were more of a hit or miss. I got the feeling that I insulted one when I confessed that my dad made me attend a UC instead of the Cal States I got into. I remember he huffed a little and commented that Cal States were just as good and said so with a straight face. The other optometrists were younger.
I’ve never had a problem with my prescriptions.