El Pollo Loco

I’ve eaten at this location several times now and at first they were great. Today the cilantro salsa is watered down, they’re out of iced tea, the avocado burrito was much smaller than normal and didn’t have much chicken. Mostly cabbage & beans. Today’s lunch was not worth $ 10. It seems like the owner or manager here is the same as the one on Ave J because I generally have the same complaints about that location.

I’ve gone 4 times to this new pollo loco and they’ve messed up my order every single time I go. And all I order is a piece of boneless skinless chicken breast and broccoli and THATS IT and the last time they gave me like half of the breast in small pieces Done trying this one sticking to the valley central way pollo loco!

Drive thru once again for the 5^th time forgot my drink!!! Come on drive thru get it together!!!

I was really excited they opened this location so I ordered to go. Once arriving at home I was so excited to eat my Mexican chicken Cobb salad only to realize there was NO CHICKEN!!! I usually always check my order before leaving too! So, I decided to drive back as I was craving this chicken all week. I tried calling the number on my receipt but it never went through. Once I arrived I was waiting next to a gentleman who was also missing his chicken. Needless to say triple check your orders!

I have never written a bad review but I feel that this one I should write about. On Saturday January 16, 2016 my daughter and I came here to get dinner. My family loves the fresh food at Pollo Loco and decided to try this new location. While placing my order I noticed that I had to repeat my order numerous times before they got it right. When I got to the window I noticed that 3 of my food items were missing, I was glad I checked because I was about to leave. I asked them for the rest of my order and they looked around unable to locate the rest of my order. After a while they found the rest of my order. I was not happy that the girls that were working there were playing around while there was a line behind me. When I got home my entire family complained about how the food wasn’t good. My 17 year old had some of their corn chowder soup, 30 min after she ate she started to complain that she felt nauseous, and with in the hour she threw up all the soup she had eaten. She was up all night throwing up, I remembered that the girls working there were talking about how they had forgot to take the soup out of the microwave. It then hit me that my daughter had food poisoning from eating here, I called immediately the next morning and complained to the manager. The only reason I am writing this complaint is so that it doesn’t happen to someone else.

Our Photography club had our Xmas party last nite. We placed a huge order for pickup. From the call to place order to pickup, everyone involved was super nice. We are so glad we don’t have to use the older locations anymore. Thankyou!

Lot closer and better than the other one in lancaster. …lines are long but worth it

I love pollo loco but was very disappointed with the staff on this location… I went there last week and took one of my employees there and everything went wrong!!! The girl that took my order mess up I specifically ask her how we wanted the side orders due to food Allergies and she still gave us what she wanted!!! She argued with me stating that was what I had order!!! I went back pulled my receipt showed her and she turns her back on me and tells me to go sit down she will bring the correct order to the table. The chicken was over cooked and the side orders taste old!!! Never going back again!!!

Brand new location, right by work. Thank you baby Jesus.
Came here for lunch today, food was great (I had the shrimp tostada salad with creamy cilantro dressing, yum) just the right size too :) my bf had the rancho burrito and was happy with it also.
The whole staff was super friendly. The manager was nice and greeted us with a smile. A nice lady even came by after we were done with our food and asked if she could take the tray/​trash away.
Will be coming back.
Thanks for the great service.

A new El Pollo Loco thats a bit closer to me and next to Costco! Score! The manager and employees are on top of things and this is a very clean location. You can see them cooking tons of chicken in front of you.
The only thing odd is that the spicy avocado sauce seems much thicker then the other locos, but ythat might mean that they dont water it down as much, which is a good thing. Their pico is also a vibrant red. I came in at 3:30pm and it wasnt busy and they were really fast.