Firestone Complete Auto Care

My battery died this morning. The friend who jumped it recommended I get an Interstate battery from Firestone. He warned that they cost a bit more but last a long time. I ran over to Firestone during my break and they offered to install the battery. Great! I’m not very mechanically inclined so I said yes. I wish I’d paid more attention to the price quoted. It was an additional $ 33 to install the battery and took 30 minutes because they checked everything on my car. I had everything checked on my car 2 weeks ago when I had my oil changed. All I wanted was a battery. If I realized it cost extra to install it, I would have gone to NTB. I feel like I was taken advantage of.

Dropped in on Friday to see about getting 4 new tires. They didn’t have the ones we wanted in stock, and we knew that we’d have to have to wait on the car instead of leaving it, so we made an appointment for later the next week. We stressed that we would not be able to leave it, so we got one of the first appointments of the day.
Appt time comes and we are early. The man at the counter tells us right off that he has no idea how long it will be. We wait. 40 min later, the car still hasn’t been pulled into the bay. We ask how long, and they go pull the car in.
2 hrs later, the tires are installed. They checked all systems, fluids, measured brake pads, etc. Some up sell was offered, but certainly not pushed when we declined. They accepted an Internet coupon without hesitation. Customer service was polite, but the wait time was entirely too long.
We got a great deal on four top of the line tires, so I supposed I can overlook it this time.

I would award 0 stars if possible. I took my car in to have the power window regulator replaced. I called ahead an spoke to Scotty who told me the repair would be between $ 300 and $ 400. I left the car, the next day Scotty called and quoted $ 550, explining that the additional cost was due to a noisy motor. This was an additional $ 150 to $ 250 based on the range given in the original estimate. The part costs $ 59.95 retail from the dealership and has to be removed anyway to attach the regulator, so no added labor is required.
I decided to decline having them do the work at which point Scotty informed me there would be a $ 129 check out fee. This was never mentioned.
At this point I contacted Firestone corporate and explained the issue. I received a call from Trey Good, the area manager who basically defended the actions of the store, leaving me with the impression that this is how Firestone does business.
I will pay the $ 129, pick up my car and put this down as a lesson learned because I was the one foolish enough to give this business another chance after they did basically the same thing 3 years ago.
I’ll leave it to you to form your own opinion but as for me, I’m done with them.

There should be no stars.
.truck in for wheel bearings and they ended up needing to keep it
Wednesday and half the day Thursday. I
up and I’m 5 min down the road and bam! Some rod falls off. I’m thinking it’s one bolt they didn’t connect. Had that rod fallen off, my tire would’ve blown off and I could’ve hurt others and myself. Luckily I was able to drive slowly back. They had my car for awhile, turns out there were a FEW loose bolts. Pure laziness and disregard for safety. I told them I’ll never go back.
Be careful when going here

I have been a Firestone customer since I started driving in 1991. I have been to multiple Firestone locations over the years. I began taking my vehicles here as soon as they opened. The staff is superb. Joe and Mike are my go-​to guys. They are honest & professional. I can always count on them to shoot straight.
The tech’s are careful and respectful with my automobiles. On one of my visits, I accidentally forgot about an envelope of Girl Scout cookie money. There was over $ 50 in that envelope. When I got my car back and realized I had left that in there, I was horrified. You can imagine my relief when all of that money was accounted for.
My suggestions: make an appointment for routine things like oil changes. This location is busy because they are good! You could be waiting all day if you don’t have an appointment. (Especially on weekends) The lifetime alignment is worth the money! Do it!

Joe, the service manager, is the absolute best. I drive all the way from Manor to use this Firestone location Bc the techs and managers actually care about their customers. I have 6 cars ranging from ’65 — ’15 and no matter how trivial my complaint, this location always takes the time to listen to my concerns and address all of my problems as though I’m their ONLY customer. They’ve fixed things from brake concerns to fuses and electrical problems without being fussy as other shops have been in the past.
Eric Myrdahl (good god, it took some searching to get his proper last name) is the tech that deals with all of my unreasonable (not really) requests and always does so with a smile on his face. As such, I’ve never felt as though this location has tried to take advantage of me or my vintage car needs. I trust these guys wholly, which is rare (if you’ve read my other reviews).
And a side, but not trivial note: their bathrooms are the cleanest I’ve EVER seen. Bucee’s would have a run for their money with this store.
Thank y’all for never treating me like a girl who doesn’t know her vehicles and for always showing me respect and dignity when working on my mechanical babies.

Whenever it was time to get my oil changed, I used to always go to Valvoline. There was one right near my office and without an appointment I could still be in and out within under half an hour. Normally it was more like 10 – 15 minutes. They would send out a lot of great coupons and I never paid more than $ 35.
Since there are no Valvoline stores near me in Leander, I chose to go to Firestone. I already had an account with them from previous maintenance I had done earlier in the year. I thought the quote they gave me was very reasonable compared to what other places would have wanted, and the work they did was solid and didn’t take long. This however was my first time coming here strictly for an oil change.
I had made an appointment for 5, but didn’t get there until 5:15 because I had to stop and get gas on the way which I didn’t plan on. When I came in I apologized and the guy behind the counter was very nice and told me not to worry about it. He quoted me a 45 minute wait which surprised me. There was only one other lady in the waiting room so I figured it would be quicker, that it was probably just something they are required to say.
It ended up taking 50 minutes total. I realize that unlike Valvoline, they are not designated to being a quick service oil change place so my husband told me that sort of wait is typical. It seemed a bit excessive to me, but then again I don’t know how many guys were on staff and what they had to do to other cars back there. Needless to say, I just wasn’t used to it taking that long. It cost me $ 40 without a coupon which I expected.
I would absolutely continue to take my car here when it needs maintenance but I think for just an oil change I still prefer the quick service places.

When I changed my oil and rotated my tires at Precision Tune Auto Care on 183 in Leander a few weeks ago, they told me I needed a new axle seal on the transmission, and also told me «somebody» had stripped one of the studs on my tire so he couldn’t get the lug nut back on. As a poor UT grad student, I decided to get a second opinion and today took it to Firestone in Leander. Glad I did.
I explained my situation to Rick, the service manager who greeted me warmly when I walked in the door. He told me they’d do a complimentary diagnostic test on the car (and not just on the two problems I had mentioned) and we’d go from there. He said there would be no pressure to fix anything once the test was finished. He had the car brought in shortly after I arrived.
In the end they found no problems with the transmission axle seals (shame on you Precision Tune Auto Care), and they were able to fix the stud and lug nut so that I didn’t have to replace them. They also noticed my indicator lights were out on my front right blinker and replaced them. So I was obviously ecstatic when they told me all the great news (they saved me the $ 250 I was quoted at Precision Tune Auto Care!), but was still prepared to pay a bit of money for fixing the stud and replacing the indicator lights. Nope. They didn’t charge me a dime and just told me to keep them in mind next time I needed help with my car. With service this good, I obviously will keep them in mind!

Used as a 2^nd opinion from another local place with a D and a K in their name. They told me my AC would be $ 1000 to repair due to a bad TIPM, Firestone found a bad cooling fan and low refrigerant, which ended up being the actual problem. I replaced this on my own (would have been about $ 600 if they did the work) and AC works great now. Firestone saved me $ 1000 in unnecessary repairs plus the hassle of fighting with another repair shop to fix my car!

My daughter went in to see why a tire is slowly leaking air. They wanted $ 30.88 just to look at it. When she declined, the service guy was rude and attempted to make my daughter feel bad. He failed. The place is a rip off (like Jiffy Lube across the street) and doesn’t belong in our neighborhood.

These guys don’t give a flip what you need, I showed up for an oil change at 5:30pm and automatically was told to come back the next morning after lunch, yea, screw service.

Arrived for an oil change and a set of tires at 5 pm. Was turned away because according to the employee they have two oil changes ahead if mine. I was told I should come back tomorrow. When asked why the doors were still unlocked I was told by the employee he wishes he could lock the doors. I understand they take appointments but the store was still opened according to the hours of operation. Poor customer service.

I just ADORE the staff here. Always friendly. My go to place for work I can’t do myself. Wish they had WiFi but you can’t have everything.

Took my car for an oil change and breakers… I have to say that the consultant tried to cheat me on the price… and offered high prices at first and got really nasty because I didn’t perform the service. i guess he didn’t understand they offered to check the breakes for free. So not sure why he got nasty for ! Anyways got my oil change and left. I guess I will find a new place for services.

Brought in ATV tires that wouldn’t inflate and they fixed it on the spot. No charge. I’ll be buying my tires from here from now on!

I never thought I could give an auto repair place 5 stars since giving 5 stars in general requires extraordinaire service in some way. I can say this Firestone location in Leander did that.
First — the staff is so nice and honest. They aren’t «pushy» on their additional recommendations either. During the hour I was there for oil change, tire balancing & rotation, filter swap outs I got to over hear a lot of conversations happening at the counter.
I know I am not «special» but these guys made each person entering the joint feel «special & welcomed» without dollar signs in their eyes. It was done so smoothly that even those just walking in for a quote seemed torn on whether to leave or stay. One guy seemed a little torn but stayed. I heard the guy later talking to (convincing) his wife over the phone that he found the place to get the work done and to trust his judgement.
Others came in and had very detailed conversations to troubleshoot problems and were able to offer advice without having to pull the car in. It’s hard to explain but the dynamics of the staff with overall customer engagement just drew me in feeling all warm and fuzzy — yes, I said warm and fuzzy in the same review with an auto care place!
I will definitely go back for ongoing maintenance. They are doing it right in this industry and others can learn from them.