McDonald’s

The service was good on Sunday mornings this is the second time that I stopped by and got the two burritos meal asked for a large coke and I got the large but it was a diet coke instead of coke.

I found the service at breakfast time to be slow, disorganized, and unprofessional. I appreciate multi-​tasking, but the woman at the counter asked for my order while walking away from me to complete an earlier order. The dining area was nicely decorated, and clean, without background music.

The food is the food. All the good and the bad.
Still — there was one night where I was wandering the neighborhood, a long walk, a time of thought. It was maybe 1am. The restaurant did a 24 hour drive thru, but the inside was closed.
You aren’t supposed to be able to WALK to the drive thru. I said — hey, can I get a burger. The manager said, come on in, and asked me what was going on. I just said — thoughts and a walk in the wee hours.
The burger was free. And he waved to me as he locked the main store as I walked on.
Works for me.

I have been to this McDonalds three times and been short changed by the same guy two out of the three trips. The third time I gave him the exact change. Also this dude has taken my order wrong each time. I was there. MAYBE if I order sweet tea, I might actually get the un-​sweet tea I want. Be aware and count your money. He is usually working the drive thru!

Look, I know it’s McDonald’s. And I know it’s fast food.
I went in on a Monday morning and I experienced what I considered to be tremendously indifferent service from the staff.
I placed my order and while talking to the woman working behind the counter, she walked away from me to go do other things. I was speaking to her and looked up to notice she was gone. She never spoke to me until my food was ready. I then had to ask for a reciept and told her that I was frustrated that I was talking to her while she walked away and ignored me. She then apologized while walking away. She never did ask what it was I was talking to her about nor seemed concerned at all to address my questions.
She was obviously very busy with a large number of customers and perhaps short on staff. Clearly the message I recieved was the store has too many customers to handle the workload. I can certainly help reduce that by one.
I’d like to be sympathetic to staff who are facing a large workload, but that large workload – including me – is what keeps you in business. I believe that if Ray Kroc had been alive today and had seen what transpired, he would have fired her on the spot and jumped behind the counter to take over himself. If I really am too much work for your company, I really can go someplace else for breakfast. And lunch. And dinner. And snacks. And every meal that I have the rest of my life.
She missed a golden opportunity to make a positive impression on a Monday morning. She could have greeted me, helped me, paid attention to me, and made me feel important. And I very likely would make that a morning stop at least once a week – just because of the way someone can boost my day on Monday morning. But instead, I was treated like I don’t matter and I’m a burden. That’s the opposite effect that you should have on customers.
So instead of thinking, «Hey the people at that McDonald’s are really awesome! I feel great when I leave there!» — I know think, «Boy, that McDonald’s is run by losers. Stay away from those negative people!»
To make matters worse, I reported this incident to their customer service/​management contact information on the receipt. I still have yet to get a response.

Good McD’s food.