Dave Cross Buick GMC

I own a Pontic. Because they no longer make Pontic’s, when I had car issues it was suggested to me to take it to Dave Cross because they are a GM dealership.
So the first time I took it in, was for a timing chain replacement, covered under warranty. They took over two weeks to fix my car. Finally I got it back, after calling multiple times. Then they charged me $ 45 dollars for «fluids». I don’t mind paying for fluids if they would of actually topped everything off. They just replaced the oil they emptied out of my engine from the timing chain.
Jiffy Lube takes better care of my car then that place.
Second time I had issues my car was stolen my transmission was blown. Luckily I had full coverage insurance and took it back to Dave Cross dealership. Because they had already worked on my car just two weeks before. Yet again they took a very long time this time two months to get my car back to me and then when I got in my car to pick it up they hadn’t even fix all the damage that had been done to the car that the insurance was helping me pay for. And now months later as I’m going to get maintenance things done on my car I am still finding things wrong that they had not put back together and my brake fluid looks like jelly. I shouldn’t have to fight and beg for them to do their job.
If you want to keep the business running you got to please your customers not piss them off and disappoint them. best believe I will not be going back there.

Worst experience ever. Not only did we sit there from 9:30am until 3:30 pm, they didn’t communicate with each other on our deal. We traded for a truck that had a crack in the windshield. They agreed to fix it for free and we scheduled a time. They said it would be done mid day on the same day which was a Thursday. It’s now Monday and we still haven’t gotten out car back. We have called and they keep saying they will call us back. No one has called us back. If we could go back and not have bought from them we would’ve. Not worth a second of your time. Run, don’t walk, far away from this dealership.

This place is as crooked as any corner lot around KC. They list the cars online and when you get there you’ll find that the car is no longer there (even though it’s still listed on the site) or they will mark it down slightly and tell you it’s on sale. They changed our trade in car from $ 11,000, to $ 8,000, and finally to $ 7,000. I wouldn’t bother looking here when there are so many other dealers nearby to choose from.

The staff at Fave Cross is friendly and helpful. The treat me with respect each time I am there.

I recently brought my Regal CXL Turbo in with a nail in the tire. I had called ahead and the service advisor, Derek, got me right in when I arrived. I could tell you about the luxurious ambiance and how I was able to relax and watch TV in a leather club chair while I waited but the big kicker in this experience was not only did they repair my tire at a competitive price but they also surprised me by washing my car for me while I was waiting! This was my first time visiting this dealership and I will definitely be back.