Custom Eyes

I have been going to Custom Eyes for years and have been very satisfied with the doctors examine. The problem I have had the last two years is the high pressure used to try and make you order your glasses before leaving from your exam. Since I have always purchased my glasses from them there was no need for such high pressure tactics. I do not plan on going back after using them for so many years.

Everyone here is super sweet and helpful! Both my husband and I go to them for our exams and eyewear.
When we went in for our appointments, we were seen immediately. They had one machine in particular that I wasn’t used to using — a machine that allowed the doctor to see the retin without dilations which was nice. Dr. Chris Cossette takes his time and clearly explains the whole process and his reasoning for his recommendations. They have a pretty good selection of glasses to choose from and they had my glasses ready within a week.

Got my money back from them. As it turns out, I think I am better off without prescription lenses. Plus, the aggravation I go through each and every time is not worth my time.
So, as far as eye exam, I would rate them excellent. They were able to determine what I needed as far as strength and to adjust for a small amount if stigmatism when other professionals could not.
As far as lenses and staff, I think they need better training. The areas they seem to be lacking in are selling the right product to a person (not just selling the progressives which are the probably most expensive) and measuring peoples eyes accurately, and not acting like the consumer is lying when he/​she states that the lenses are incorrectly made.
Marcy should be demoted to backroom stock girl for treating people the way she did me. Stephanie was the helpful and more friendly one. Thanks Stephanie.

great location, friendly staff. I have been going to this office for 10 years now and have followed them from Oak Park Mall years ago.
I met one of the new doctors this week, Chris and he was wonderful. Explained well and took a lot of time to try out different contacts! I really appreciated the time he took because I want to wear contact– im sick and tired of glasses!

In 17 years of wearing contacts/​glasses this was by far the best eye care I have ever received. Everything was explained so clearly to me and I felt they genuinely cared about everything from the health of my eyes to the appearance of my glasses. I will absolutely return and highly recommend them.

I have been having my eyes checked here for a few years and am always glad with my decision to go here. The visits are always quick and efficient. The doctors are knowledgeable and answer any questions I have. Everyone is friendly and courteous, and they’ve made an effort to make the eye exams as comfortable as possible.
The only thing that I think could be improved is the frame options. Compared to some other places in the area, the options are fairly limited.

GREAT STAFF, FACILITIES, CONVENIENCE, ETC. I am very happy to have found Drs. Drake and Cossette. I have had several issues with my eyes in the past 7 years (age is attributed :(). I feel like I’ve found my «full-​service» eye station and am very thankful. Each staff member is pleasant and truly pays attention to my comments and thoughts. A recent eye issue was thoroughly/​correctly evaluated by Dr. Cossette and is improving daily. It is great to find a one-​stop-​shop for all my eye care needs.

Went here for my first eye check up in oh, let’s just say, three years. The place is easily located three minutes from me (score!) and was nicely put together. The three ladies at the front desk were very helpful and smiled. I had some paperwork to fill out but was taken back quickly after that. As for Dr. Drake, he was nice and held good conversation, a feat when you’re all of five inches away from a stranger’s face. I was pleased, overall. I was told a new patient appt would take about an hour and I literally left 59 minutes after I arrived. Perfect.

We’ve had great service since we moved here in 2005. Dr. Drake found and treated a dry eye issue for our son. We had no idea that there was a problem so we were very thankful that it was caught at his annual check-​up. On another occasion, Dr. Zybko met us at the office, after hours, when our daughter was experiencing severe eye pain. Turned out she had an eye infection which we then treated. A month ago, our son was experiencing eye discomfort. The staff worked us in that morning and Dr. Zybko diagnosed and started treatment for a double eye infection. We’ve been very happy with the service we’ve received from the staff and from Dr. Drake and Dr. Zybko and highly recommend Custom Eyes!