Cold Stone Creamery

The ice cream cakes are delicious. I get one a couple times a year for my children’s birthday.

Really great service! I was having a bad night so I decided to get some ice cream, Isaiah helped me out and turned my night around! I came in 20 mins before closing and he still gave me the best customer service. I asked if they had any chocolate sprinkled covered cones left, and he told me they only had Oreo and graham cracker, but then he offered to make me a fresh one with sprinkles! He made me a fresh cone even though they were closing soon. It was a little thing like making me a fresh cone that made my night so much better! Thanks Isaiah! :)

Cold Stone Creamery specializes in «mix-​ins», adding candies, nuts, chocolates, etc. to ice cream. not a fan of mix-​ins. young consumers favor this.
licks: coffee, salted caramel (3.99)
–large scoops, soft texture (no doubt so mix-​ins possible)
–both flavors very sweet, coffee flavor strong, salted caramel flavoring faint.
–downside, ice cream melts fast.
drips:
–empty early evening
–quick, friendly service by 2 young men.
–parking lot filled for unknown reasom.

I loved the customer service here. My 14 year old treated us to ice cream here. It was yummy! Very generous portions.

Service is slow and they shrunk the size of their milk shakes and kept the prices the same. The prices are higher than most other ice cream shops. They do have some exotic ice cream treats unique to this franchise.

Couldn’t even believe what I just witnessed. It was 2 minutes after 930, so, 932, as we walk in, and before we could even look at the counter, the teenaged jerk serving 3 customers in line says nope we are closed, there was quite a few ppl in there sitting down enjoying their treats, while we were wanting to take ours to go, one of the patrons even very bluntly spoke up saying wow, 3 minutes, really?! It was pathetic. Would never ever go back to this store again, clearly customer service is of zero importance.

Do not order a cake here! We placed an order online and 2 days before pickup we had some more guests coming so I called to try and order a larger size. The staff claimed it was «made but not filled“and that they had «run out of chocolate cake» and couldn’t make the larger size. I called the 1 – 800 number to see if there was anything they could do and apparently there’s not much they can do once the order goes to the franchise. I called back and asked to speak to a manager and no one was available so I asked to cancel my order and they were actually able to do that. I guess they would rather lose my business than accommodate a fairly simple request.
I am not planning on using the online system it for future cake orders since it charges you in full before pickup and provided no guidelines for when it would be possible to cancel or modify an order. However, I also feel that the Livermore location provided extremely poor customer service.

I love cold stone, but the 5 stars is for Ashley (We asked for her name). She was not only personable but funny too. She made her job look effortless and fun. and let’s be honest, if anyone can do that, I’m impressed.
All in all, after my Husband and I met her, we were impressed… then thrilled to see her there a couple weeks later. Her smile and personality will change a piece of your day.
Thanks, Ashley! You have a very bright future, young lady!

We had Shelbey who helped us. She was AMAZING! Super personable, Great with the kids. Even separated both my kids ice cream, who shared one. Made our visit a very good one. We will definitely be back to see her again!!! She knows the menu very well also. Totally worth the visit.

Cone was stale. Way overpriced. Baskin Robbins is much better and has bigger selections.

Picture this it’s 10pm on ⁹⁄₁₂ and as a birthday dessert my family and I wanted milkshakes… 4 to be exact. We arrived around 10:15 maybe a little earlier and they don’t close till 10:30 the guy behind the counter finishes with the customers before us that ordered a milkshake and love it cup. So we tell him we want 4 milkshakes he huffs a big breath then aimlessly looks around {doesn’t even open the fridge} and says yeah we have no more milk sorry, in other words he’s lazy and doesn’t want to do the job he’s paid for. Thanks for the crappy service and being lazy.

I was shocked when I came here on a busy Wednesday night about a week ago. I use to work for a Coldstone and I remember it being all about the customer experience. This location is not about giving the customer the ultimate experience as I was once taught. The two employees working there were frustrated and annoyed that it was still busy so close to closing time. Half of the flavors were empty and they said they were not allowed to restock anything after 8:30 which is an hour before closing. Restocking is as simple as grabbing a new container from the freezer and putting the empty one in the sink. It was 15 minutes to closing and the employees were grunting and moaning as more customers came through the door. So their solution was to shut off the lights in the store while there was still a long line of customers in the store which I thought could be a potentially dangerous since you could not see in the dark that well. Overall the experience was terrible, I’d rather get ice cream that doesn’t taste as good for better customer service. I honestly felt like a burden to the business rather than a valued customer. Not sure why Coldstone has lost its focus on their customers but could explain why they don’t do as well as they used to. Overall it was terrible experience and I don’t recommend going here especially an hour before closing.

Clean, and fresh cream: but the employees are very personable. Stuff, and uninviting. It’s obvious they’d rather us not be there, or they’d rather be someplace else.

This is nice, clean, brightly lit Cold Stone Creamery, with the usual assortment of flavor and combination choices mixed right in front of you! We usually go here after a meal in one of the nearby restaurants and have never been disappointed. Chocolate with Oreos is a current favorite. Parking is not a problem, just be careful if you’re leaving from the 7-​eleven side and are not familiar with the traffic patterns.

We frequent this Coldstone just about every time we eat next door at Lanna Thai. Kids love the combos I usually get a shake and last time tried their froyo. Good stuff.
Service can be excruciating as there are at times, only one person working. (As mentioned in several other reviews). I have been lucky enough to visit when there are at least 2 people behind the counter and they move the line through quickly.
The only issue I’ve had with this location is that I called to order some ice cream cupcakes and was told they needed at least a week of advance notice. I was able to fulfill my order with the Dublin Cold Stone location, and noticed when I went in to pay that location seems a lot more professionally managed.

I love this place. Always friendly staff and good stuff. Love when I get coupons. Recently got a birthday cake for the hubby and it was fantastic. Only subtracting a star because it seems like theres only ever 1 employee on the sales floor. They always work very hard and as quickly as possible, but I feel bad for them.

Totally understaffed!!! Waited for over 25 min to place order. The poor girl was going as fast as she could. But she was the only one working. Not only did she have to make all of the custom ice cream orders but she had to work the register as well. There were 8 people in front of us. I asked her if she always works alone or did someone call in sick (since there was no «Now Hiring» sign in the window). She said yes she always works alone. I said «wow. I won’t be back if there is ever a line again» she said «this isn’t bad. It was a lot worse earlier» WHAT??? No I will not wait that long for ice cream. This franchise could make so much more money if they were to just hire another staff. They lost my business… if there is a line.
Be ready to wait. But hey if you don’t mind then be my guest. But usually kids who want ice cream have a hard time understanding «what’s taking soooooooooooo long»

SO thankful for GOOD people at Cold-​stone. Went there JUST before 9:30pm and they were kind enough to let us in… because it wasn’t officially 9:30pm. HOWEVER, there was a family of five who came in LONG after us and almost demanded to be served. Well, of course they had to be professional and explain that they closed already. You see, as a rule I HAVE been there RIGHT before 9:30pm and they would not serve us… but not these guys. They were GREAT honest and extremely hard working. Adam and Gabe are two outstanding people who should be praised.
I got the mud-​pie moe joe and it did NOT disappoint! It was brilliant and delicious. If you’re a coffee lover AND love chocolate and peanut-​butter, well this is the dish for YOU. PLEASE make sure you try this delicacy! It’s brilliant.
Thanks again to Gabe and Adam. Next time I’m getting there WAY before 9:30pm!:~)

Love it! I have recently fell in love with the cake batter ice cream (thanks to a genius 7 year old, who insisted I try it)!!! I now only order the Birthday Cake remix!!! All I can say is … YUM!
Lines aren’t ever very long, and service is great!

After a spicy thai meal, this seemed like a perfect ending… besides it was super warm… actually it was a really hot day!
Inside was clean and everything was neat and tidy.
A couple sharing some ice cream … no one else apart from us.
Order — Crème de Menthe Milkshake — Mint ice cream, Milk and Chocolate Shavings — Dave got this «Gotta Have it» size — this is the largest size. I ordered a medium sized blended Vanilla Crème Latte — the caffine addict that I am. I was slightly disappointed with the flavor… however I did enjoy sipping it all afternoon at my desk at work, cause it was blended so thick, took a while for it to go through the straw… know what i mean?
I’ll be back to try something else… soonish…
Friendly and fast service with a smile.