Pizza Hut

The pizza looks good when you receive it but omg why so oily! We had a cheese pizza very nasty I still feel sick from waiting it. The only good thing was the Dr.Pepper. We’ve had Pizza Hut a lot, maybe it’s just this location I don’t know!

Ordered 3 days ago and paying for it ever since, not only have I spent my days puking and in pain from food poisoning with my roommate but to make things worst the pizza caused my lips to be super swollen and burning, getting the pizza tested, and ourselves tested DO NOT EAT HERE there is something really wrong here and I will not be silenced! Something needs to be done.

My husband and son saw the stuffed crust advertised online for a great price and thought we should try it. Bad move. First, they overcharged us, when we called them on it, the manager said that «it depends on where you live» (we live less than half a mile from the store). Also, the pizza was disgusting… extremely greasy and also undercooked… raw dough! Never again! From now on we will pay the high price for Round Table where the pizza is not only fully cooked, but also tastes good!

OK so if you want. your order to be delivered incomplete then this is the pizza Hut to order from. We just placed an order 2 hours ago and we ordered and paid for ranch. After 1 hour they deliver our food but no ranch so I call the store and they said they can’t send someone with the ranch and they would only give me a $ 1.50 credit. I know it’s just ranch but that’s what makes the pizza better. The manager named Amber was so unprofessional and didn’t offer any help. There were better options to offer but she rudely offered a 1.50 credit which sounds like mocking us. Definitely need better management. Not sure why put an inexperienced unprofessional person as. the manager.

My actual rating is a 0!
Just plain nasty. I’ve been eating Pizza Hut pizza (all over the United States.) for over 20 years and I have NEVER tasted their pizza tasting as nasty as it did today! Albeit this was my first time at this location… But the expectation with chain restaurants is that you get the same quality WHEREVER you go.
I cannot attest to the delivery or customer service as my husband ordered carry out for a party. And he did not mention anything negative about the customer service. But… I can attest to the taste of the food… and my advice would be just don’t do it. We ordered pepperoni pizzas and it appears that they were cooked like 5 hours prior and just waiting in an area to be sold. Like everybody knows what fresh pizza tastes like… Especially Pizza Huts freshly made pan pizza. The crust is supposed to be slightly crunchy and very soft on the inside, the sauce should be a bit tangy and the cheese should ooze. Chile… When we bit into this pizza it broke… Like no ooze of the cheese. Pepperoni was just falling off. And the sauce had dried up… I kid you not! What in the world!
I think I am going to contact the corporate headquarters… Based off of my experience and ALL of the negative reviews… It would appear the manager at this location needs to find employment elsewhere.
To sum all this up, go somewhere else. I know I should have…

I have been ordering two large pizzas from here for weeks and spent hundreds to feed my pool contractors each day. Each time I went to pick up it was $ 25. Today I went to pick up my two large pizzas and it was $ 36! I told AMBER that that is not what I have been paying. I showed her my receipts from previous days and she said, «well that’s not what it is anymore». I asked to speak to a manager and Amber said she was the manager! No apology, just rude quietness. Amber may want to consider getting a job away from the public. It’s a shame because everyone else there, like Todd, is great. I will not go back unless I know Amber is gone. Zero customer service skills.

Don’t bother. Are you reading this? DO NOT ORDER from this place! If you do, then your order will be cold, late or worse, be given the WRONG Order. The only explanation they will offer you is «I don’t know what happened…» Look at their 2 star ratings. Get a clue. DO NOT BOTHER ORDERING FROM THIS PLACE.

I really do not understand all the bad reviews for this Pizza Hut. I have used the online service to order pizza and each time my order has been correct and it has been ready when I arrive around my pick up time. Pizza is pretty good too and the price is cheap, $ 12 for a large 3 topping pizza is reasonable. I like all the options you have when you make your own. Customer service has been pleasant each time.

$ 10 carry out any specialty large pizza.
Cannot ask more
It was pretty good deal; staffs were friendly.
My husband and i really enjoyed to eat pizza and wings while watching foot ball game at home.
Will go back if we are craving pizza again.

WORST STORE EVER! Waited on the phone hold for 10 minutes, then was hung up on. Called back to place order and as told it was 60 minutes to wait time to deliver. No problem, I patiently waited and waited an waited. I called after an hour and told the driver was on his way. I waited again and after 15 more minutes called and got another rude person saying they were busy, yes they said they were Busy and asked me what I wanted? I said I would like my food delivered. Finally after almost 2 hours the pizza was delivered by a rude gentleman who failed to have even the credit card slip and tried to insist I sign a plain receipt!!! So disgusted with their awful customer service. Won’t go back!

Don’t deserve a star only way to post this warning. DONT WASTE YOUR TIME CALLING or ORDERING FROM this place since Unilocal people and Pizza Ass Hut crying over this review its a wake up call to get your s**t together because all them crappy commercials will never bring you customers if you have idiots working there.
Unilocal and Pizza Hut Removed Content:
This shithole is a F*****joke!!! Idiot kids don’t know shit that work there and lazy knuckleheads!!! GO SOMEWHERE ELSE for pizza this location sucks a** like their pizza and idiot kids work there.
Get a clue Pizza Hut and close down this location or TRAIN and select competent kids to represent no wonder this location has so many complaints and food inspector condemn this rat hole.

I’m not a big fan of fast food pizza but the crust from Pizza Huts Pepperoni Pizza was awesome! Either that I was starving.

Fool me once, shame on you, fool me twice, shame on ME!
This place is a disaster!
This is the third time recently where i’ve placed an order and received my pizza WAYYYY later than I was quoted at.
I thought to myself, hey it’s a slow monday night, surely i’ll receive my pizza in a timely manner right? WRONG!
The system quoted my pizza to be delivered «in about an hour» and after calling in, this girl tells me «oh it’s actually 2 hours, sorry not sure where you read that» as if i’m purposely lying to her to make her life more difficult.
I have a job, I need food and sleep like everyone else, had I known ordering a large pizza and breadsticks would take more time than watching a lord of the rings movie, I would have gone to my closest mcdonald’s drive thru and had my dinner from there instead.
This is just totally unacceptable. I’m a patient person and I get it, it gets busy sometimes but you cannot just hold on to that excuse over and over and over again.
Sadly this is the only pizza hut location that delivers in Livermore so I guess i’ll just have to learn to live without Pizza Hut from now on and after tonight, that actually won’t be so hard to do!
STAY AWAY, you’ve been warned, unless you like to wait around, and around, and around and around…
Shame on you guys! The other reviewers are right, this place should be shut down!
EDIT** — Well well well, I just got my pizza and the delivery driver forgot to bring the soda I ordered as well. And to top it all off, the pizza was completely cold and cardboard and I threw it out. I call to explain this to Michelle, and instead of a profuse apology, I am greeted with major attitude and denial, thanks Pizza Hut, won’t ever see a dollar from me again, lesson learned this time!

Every single review is right about this place I put in order to go at 8:30 PM I put special instructions to dial the gate number one to get to the gate instead of dialing the gate number there dialed the phone number that I never answer when I call her back to ask him what happened to the order they say that I had the wrong phone number and I was talking to the manager Michelle she straight up told me that she’s not going to give me anything for free note I never asked for anything for free I asked her what would she do if she was in my place after two hours when she hasn’t received her food and she blames it on me. She tells me that it takes them 15 minutes to 35 minutes to drive 3 miles which were my house is located from their shop

Waited over an hour past delivery time quoted. Called and was given no explanation or sorry. Canceled, asked for a refund, and am now very hungry. This is the second time that this has happened with this location.

I have had numerous problems with our local Pizza Hut in Livermore for well over a decade but never enough to write a review after all it’s Pizza Hut it wasn’t like I was expecting much.
Last night at approximately 6:30 pm I called for delivery. They answered with the usual «Pizza Hut can you hold?» but never wait for your answer just put you on hold. Well, after 5 minutes of their hold music a female answers. We go through what it is I want (for the record I had spent at least 10 mins before placing the call trying to order this online but their hard to navigate app did not offer the option I was looking for of half/​half of their specialty pizzas so that’s why I had to place this painful call in the first place.)
The female employee was obviously distracted while attempting to take my order because she asked me repeatedly if I wanted «breadsticks or wings» with my order. I finally said «no can we please just finish this up.» Finally gets to the cash or credit part and when I say credit hangs up without giving me a delivery time or acknowledging whether my order has gone through.
So…I wait a couple of minutes to calm down before I call back.
Call back now a male voice answers with the gratuitous «Pizza Hut can you hold» and doesn’t wait for my response because I said, «not really I’ve already held and been hung up on.» So I sit on hold again for 5 minutes. Finally, «Evan» comes on with the spiel and I say no thank you I don’t want to hear your specials I have already wasted 15 mins trying to order a pizza can you check if it ever got ordered. He first asked me if I wanted to cancel the order that I was trying so desperately to order. Well, he seemed very confused over this endeavor so I attempted to walk him through it by offering my phone # AGAIN well after looking for it he said there was nothing there and we could start over.
So…we start back with «can I get your phone #?» My phone #??? Isn’t it still on your screen looking for my previous non ordered order? So, I painfully give it to him again and go through my ½ and ½ order then he informs me «Sorry my screen just went dead»…
Yeah…I lost it… told him I would never be ordering from Livermore Pizza Hut again. He offered me nothing but a sarcastic have a nice night. I got back out of my PJ’s and went to Little C’s.
There’s a half an hour of my life I can’t get back. Can’t really figure out how they’re still in business.

You guys are idiots, you want business but offer crap when I walk in… You tell me the specials are only online. That’s crap ! Way to easy to go to Mtn Mikes.

If you’re craving pizza specifically from Pizza Hut, I suggest you order from a different place and not from here. Customer service is non-​existent and order was wrong.
I ordered online for a stuffed crust pizza and with a coupon, should be getting some cheese sticks for free. The one I got was for a thin-​crust pizza with no cheese stuffed in and the cost was higher than from the website order. Ah, so this is why payment wasn’t accepted online and you have to pay in the store. It’s because they can jack up the price and argue with you why it’s so much higher. So either pay the extra or your pizza is held hostage.
So learn from my lesson, Unilocalers. If you insist on getting pizza here, save a few bucks by not ordering stuffed crust pizza because what you’ll get is essentially the same as plain, thin crust pizza. And don’t order online, if you can help it. If you do, always print it out so you can wave it in their faces and save yourself from their excuse of «but the website order says…». And franchise owner, please get more people to staff this place. One person taking orders and making the pizza just means errors are guaranteed at the customer’s expense. And make sure you hire helpful people and not rude with a prerecorded response of «I don’t know what to tell you». You’ll lose business if you keep up with this kind of shoddy service.
I love Pizza Hut. Just not from this terrible place. My sister warned me not to order from here; I should have listened. What a waste of money and time.

We used to get pizza here almost weekly, but after some new alternatives popped up, it’s not as frequent. It’s not really different from other pizza huts, aside from the convenience of having a discount liquor store next door. Service has been good, although I highly recommend take-​out instead of delivery, which can drag on for over an hour. They’ve always been friendly, and only screwed something up once or twice, which is forgivable. It’s so darn cheap to get two pizzas for under $ 20.

One star is being overly generous. Ordered delivery last night… Big mistake should’ve listened to other Unilocalers. It took 2 hours for our order to arrive!!! Pizza was cold wings weren’t even what we ordered they threw in a free soda but still 2 hour delivery that’s just ridiculous! Girl had no explanation on why it took her so long to get us our order… She looked high as a kite. Never ever going to order from here again.

Had the new hand-​tossed, was only $ 10 so I figured why not? I would have been pretty POd if I had paid anymore than that. It was super thin. I ordered it with pep, tomatoes, green peppers, olives, sausage… so you’d think it would be filling or feel like a lot… nope. For the price though you can’t really complain. It tasted like $ 10. I also ordered cheese bread. It came in a bag which was weird, but it was cold enough where the cheese didnt stick to the tin foil. But that should already explain how tasty that was.
Delivery guy was cool and nice.
Overall wish I went with something else but I don’t feel bad for spending $ 25 to feed 3 people.

Ok this is weird. I just moved to livermore, and I’ve ordered from these guys maybe 6 times. No complaints first few times. Last time, about a week ago, the pizza they delivered smell dirty socks. Dunno if
It was the box, pizza, or what. The pizza tasted normally (I like pizza enough that I’ll eat it even if it smells like socks). But tonight I ordered again. This time take out, cause delivery time 2 hours. Guess what, their entire store smells like dirty socks. The pizza (box or whatever) smelled like dirty socks. Gross. Still ate it, though.