I love Lands’ End clothing for my boys — school uniforms, sweatpants, flannel shirts, winter jackets, hats, scarves, etc. I don’t really care for their clothes for myself. I try, but I look too«precious» in their styles. Quality is good, customer service as a corporation is excellent. I usually do my shopping online and return in store if I have to. That said, my 3 stars is aimed at this particular Lands’ End location and the staff of middle-aged women(age 50+) who work there. I’ve encountered a handful of employees with put-upon airs and chilly demeanors who look at you like you’re butchering the English language when you ask them a question. I highly suspect this place is staffed by retired librarians and teachers … the ones no one liked.
J. S.
Évaluation du lieu : 1 Madison, WI
They do not, and will not, carry any men’s pants with an inseam longer than 32″. They say that is «big and tall». Please. Macy’s, Kohl’s, and every other retailer I’ve been in carry men’s pants up to a 34″ inseam. If they haven’t realized by now that retail locations have turned into showrooms for ordering online then they are in trouble. Trial is usually desired by consumers before purchase, and retail locations are how people«try» your products. If people can’t try your products, they won’t order them on-line. I was pleasantly surprised to find that you can order pants finished to ¼″ lengths online, but I have no idea what to order because I can’t try on a 34″ inseam pair in the retail location.
Karen L.
Évaluation du lieu : 2 Oshkosh, WI
It took at least ten minutes for anyone to greet us and ask if we needed help — at which point we had looked through the entire store to find the ladies’(not womens’) swimsuits and picked out the ones we wanted to try on. Fitting rooms were nice, but no help there either. Swimsuit sizes were mainly very large(size 18 would be in luck!), and we didn’t find anything worth buying. Someone called out to us from the register as we left, but at that point we were disgusted. I glanced at some other clothes while we were there, but it all seemed awfully expensive for what it was. I wouldn’t bother returning here.
Carol B.
Évaluation du lieu : 5 Houston, TX
Great customer service. I bought a dress while out of town, and stupidly did not save the receipt. I later found the dress online for a much lower price. I called the store, and since the purchase was within a two-week window, they issued a credit to my card for the difference. I thought that was awesome, and therefore I will continue to shop Lands End!
Corey D.
Évaluation du lieu : 4 Madison, WI
When Canvas closed on State, I cried. When I learned that Lands’ End on Junction Rd carried some Canvas items, I cried. And go before November 12th… the entire store is 30% off. Sales floor folks were sparse the night I was there, but it was near closing. The check-out process was delightful, led by a woman who profusely thanked me for stopping in. And given that most people probably order via catalog/online, there was no shortage of things in my size.