Pizza Hut

This restaurant is dirty! When you sit in a booth, you sink. We should have walked out. It is also under staffed. Never again!

Literally the worst Pizza Hut ever. Think of pathetic service. Then, times that by 10 and prepare to be disappointed. I would’ve been better off going to be hungry. Fuck this place.

Tonight we it of all nights we go to the pizza hut off of coverstone. They got my order wrong and there is only one person working. Where there hell is everyone else. There is people backed up waiting for there pizza. Its a damn shame that I had to come to pizza hut a wait it seem like forever. Never again that place needs to be shut down forever…

Horrible service. Avoid this pizza hut if possible, or just avoid pizza hut in general. Tried to order online, website instructed you to call. Called 3 times, allowed the phone to rang anywhere from 1 min to 1 min 30 seconds. Noone ever answered. Ended up driving past the location so I stopped to just place order in person. Stood at the counter for five minutes before anyone greeted me. Manager and two other people standing behind counter and didn’t even bother to speak. Very unhappy with the performance of this location. Will be taking my business to other pizza establishment as they have a better customer experience.

Order pizza for pick up at 1 and has a pick up time at 1:15. I get there exactly at 1:15 and there is a rather large group there. There are about 5 people working there… one on the register when I arrive two runners and 1 guy in the back «taking phone orders» the phone didn’t ring once while I was there.
Anyway…the lady at the cash register was taking an order when I arrived so I stood behind her and waited my turn. To my surprise as soon as she finished taking the order she walked away without even acknowledging my presence. I waited for 15 minutes to just pay and get my pizza. I didn’t order it in store… I was there on time all they had to do was swipe my card. To be honest… I’m not so upset about the wait, I could see the crowd, but to not be acknowledged is ridiculous. You’re busy, but it takes 2 seconds to say «I’ll be right with you». Ignored by not just 1 but a staff of 5 people.
Finally after catching the eye of the guy in the back he asked me if I had a pick up. I told him yes (I was extremely annoyed)…he walked out and shrugged his shoulders like «it’s not my fault»…took my payment and watched as I signed and added no tip.

I ordered a medium pie with extra sauce, the better option not the marinara, and the hut favorite crust. I got barely any marinara sauce, extra cheese, and the plain crust. I ordered online, so this isn’t a case of lost in translation. I also ordered hot wings. The wings they gave me didn’t have enough sauce to cover 1 non the less all 8 the chicken was also so hard I could barely eat it. So, to sum it up; my pizza was wrong, my hot wings were hard and barely had any sauce. That’s 2 for 3. Come on guys, get it together.

Just saw Unilocal didn’t post this when I originally wrote it. Bad Unilocal ;-)
Came here for the Lunch Buffet back in 2012 I expect. I am finding these pizza lunch buffet places are becoming fewer and farther between. I enjoy them when I can go, but also have noticed there doesn’t appear to be a great deal of patronage. Regardless, I went, had lunch, and everything seemed to have met my expectations :-) I was not wowed, nor was I disappointed. I would say I was a satisfied customer.

The $ 6.99 pizza being advertised on tv was very clear that we can choose any toppings for $ 6.99. When my husband went to Pizza Hut in Sudley rd Manassas va, on Friday JUNE 19 2015, he was told that he can only choose among the prepared pizza. He CANNOT choose a topping for the pizza. So when he got home it was pepperoni pizza and pepperoni and sausage pizza. I ask him why he didn’t ask for mushrooms too. He said they won’t let him choose a topping. I told him that the commercial said CHOOSE your own Topping for $ 6.99. I recorded that commercial on my phone. Attention Manager of this Pizza Hut on Sudley Rd Manassas Va, your staff are lazy and you are lazy for letting them do this.

Called twice and no answer! Ordered by app said it would be 1hr 20mins for one pizza. I love a block away! So went to pick up. Took forever to get my pizza. Way too loud inside can’t hear anything. At lease the pizza was good. Service needs work.

The worst. I love Pizza Hut and this is the only one that is closer to my house for delivery. I live around the corner from them, but it doesn’t matter… the last 4 times I’ve ordered from them… it has literally taken well over an hour. Some times they don’t even bother picking up the phone. .like today. And someone’s they deliver me burned pizza. .like yesterday. I have a credit worth them. I’m going to use it as soon as I can get someone to answer the phone and I promise I will never order from them again. I’m over it.

Ordered via phone. Was told it would be 30 to 35 minutes. I literally live across the street. So an hour later I get my food and it was cold. This location needs new leadership or management because this has been a problem for a while now. It’s sad too because Papa Johns in farther down Sudley Rd. and I get my pizza super fast every time.

HORRIBLE SERVICE!!! I actually like the pizza here.
So my friend called for a delivery and the guy who answered said «we do not have any delivery deals» when she asked him for some. So she hung up and ordered online because the man refused to help her.
After the order was placed the total was 37 $.
Long story short because she tried to change something by calling, the order went up a dollar and he said it was actually less??? He was extremely rude and it did not help that he did not understand very well.
Super disappointed!!!

Placed an order online this evening at 10:45pm for two large pizzas, a 2 liter of diet Pepsi, a 20 ounce bottle of Mountain Dew, an order of the Pizza Hut favorite breadsticks with marinara sauce, & traditional breadsticks with cheese sauce (the whole reason I ordered these was cause I can’t have marinara). The order arrived at roughly 11:45pm. It wasn’t until the driver had left that I realized the Mountain Dew was missing. Upon further inspection the cheese sauce for the breadsticks was missing and my husband’s pizza that was supposed to be hand tossed with extra sauce was instead thin crust with no sauce. Not worth calling to complain since they close at midnight. Won’t be ordering from this location again.

I ordered at 6:20pm so prime dinner time. It took a little long to pick up the phone. And the guy I spoke with seemed rush. He almost hung up on me before I was able to tell him I wanted to pay by card. He did tell us it’d be an hour for delivery. Which was fine.
I ordered a large pizza, bread sticks and a 2 liter. It got there around 7:20, so an hour it was. Something happened and the breadsticks weren’t there. They were in the order but not there. When I called to speak with somebody I was put on hold for seven minutes. I hung up, figuring I’ll just eat the pizza and have the pepsi. Mistakes happen. So I took a bite of the pizza… and it was cold. So I called back and asked to speak to a Manager.
She was nice, and polite, and apologized for the mess-​up, and gave us a $ 20 credit for the next order, AND sent somebody out to give the breadsticks.
So that was nice.
I’ll probably order again just to use up that credit, but other than that I’ll probably stick with Vocelli’s, and Tony’s.
EDIT; those breadsticks didn’t come until just before 9pm. Terrible. I will NOT be returning, even to use the credit.

Horrible service. Our waitress came over to us, put down our menus, said nothing and walked away. A few minutes later she came back and stood there not making a sound. I then said, «water?!.» Our drinks took awhile to get. She later took our order, still saying nothing and walked away. Our food took more than an hour to come. We were tempted to have Papa Johns deliver to us. There were only 2 other tables waiting on food; both complained about the wait. The staff was plentiful but the food and manners sure weren’t. Someone needs to turn this place around!

Not sure why everyone hates this place — their pizzas are no better or worse than any other Pizza Hut. I’ve never had a problem with service or delivery in the 10+ years I’ve been going here. The staff is always nice, the wait time is always reasonable.

Probably the worst place I’ve ever dined at. The waiter kept making inappropriate comments and trying to flirt. We waited for the pizza for 45 minutes before I got up to ask the manager where it was and found it sitting in the back waiting to be picked up. When we complained about the service they told us to pack up the pizza and go. The waiter continued to yell rude things while we were walking out the door. Worst customer service, ever. The place smelled disgusting and every table was dirty while walking in and while we were walking out.

i placed an order this evening at 7:55, they said it would be to me by 9:00. It finally showed up at 9:25 cold and dry like it had been sitting out for an hour. I was staying at the Hampton Inn across the street. If they were not going to get it hear relatively quickly I could have walked over. The time was not as big an issue as cold dry pizza.

I ordered from this location for my daughter’s first birthday and the driver (who also took my order) was early, friendly and went above and beyond his call of duty. We were really glad that our order wasn’t just another order to them and that we were treated the way we were.
The pizza was also nice and hot and yummy!

It’s been a long time since I’ve had pizza from Pizza Hut. I am not among the PH haters out there. In fact, I’ve always enjoyed PH pizza — it’s just that there is no PH that delivers in the Gainesville/​Haymarket area.
Called ahead to place an order for pickup and then stopped on the way home to pick up the order. Ordered a large stuffed crust supreme pizza, with extra pepperoni and Italian sausage, plus 10 spicy Buffalo wings.
I’d forgotten how delicious and buttery the stuffed crust pizza crust is — particularly the area with the cheese. Delicious! The wings were also good — skin had a lightly crispy aspect to it which I like — I dislike wings with soft, undercooked skin.
I only had to wait a couple of minutes when I arrived to pick up my order!
For folks that want to eat in — this is a full service Pizza Hut.