Soap & Suds Carwash

Went for an Exterior Wash only and specifically told their employees to NOT to touch, clean, or roll down my windows since my tint were just installed yesterday. They confirmed and before just as I was about to go inside, they employees started writing on my windows and as soon as I caught him, he quickly wiped it off. Who would not be upset on that? Worst, their cashier or supposedly Manager (Paul)on duty came out and instead of apologizing for what just happen, had the audacity to be combative with me on why am I so upset. Paul stated that its not a big deal and Im overreacting. Extremely unprofessional and beyond disbelief where a business had the nerves to be belligerent for something they did wrong. Mistakes are okay but his poor behavior towards customers are bad for business. You can have the best equipment, but a customer service like this? You should have this employee /​Paul take some Communication classes for the sake of the future of your business. By the way, I paid for this crappy service. I will be reporting this to BBB.

I am a auto dealer they always do an amazing job and i am always a happy customer! I highly recommend them as a car wash they are courteous and pay very close attention to detail with each car they do.

Two days in a row I pulled in and sat for at least 5 minutes, no one came up to my car. I saw one person but she was busy carting a bunch of towels around. If they can’t even keep up with people coming to get a car wash I don’t even want to think about quality the wash would’ve been

Great place. Great value.
I don’t know what all the other reviews are talking about. They are friendly, they pay attention to the details on the cars. The staff is amazing.

I would never give them my money again.
Premium package but standard car wash outcome:
1.Employees are too lazy to even take out my floor mats to wipe them.
2. Dry spots even when washed through the machine.
3. Pay $ 10 else where for a regular service will get you the same outcome.
4. Interior dust was untouched.

Full service rip off! I had my $ 150.00 Ray Ban sunglasses rip off from one of the employees. The Manager was rude and condescending and told me I should have read the signs and then literally walked away. We have used this car wash for over 8 months — We will NEVER go back.
The car wash on Hoadly Road will get my business from this point forward.

Management needs customer service skills, he is running the business out of business.

Horrible wash. Mean staff and they don’t care. She slammed the dirty mats on top of the seats. Go figure

I kid you not. I was a regular customer here and I’ll tell you why I’m no longer. I came in here on New Year’s day 2016 and witnessed an accident caused by negligence of the employees of the wash. This car wash is on a track system which requires the vehicles to be placed in the NEUTRAL gear, driverless. One employee failed to place the car in NEUTRAL, leaving the vehicle in DRIVE. As a result, the vehicle in DRIVE rear ended the vehicle in front of it.
Quality and quick service is one thing, but failing to ensure the safety of those around you is another thing. I feel rushed as a customer here, and the cashier fails to give customers the time of day. For example, when having a conversation, one should look individuals in the eye. This particular individual fails to do so, rushing to get to the next customer. I’ll ask a question, and this particular individual will walk away while spitting out an answer. The quality of the wash does not justify the negligence and service of the employees.

Same owners of Flagship but they’ve just recently changed the name. This car wash place is «okay». If you’re looking for a medicore car wash service then this is the place to go. I gave their full car wash a try after the name change and honestly it’s the same quality as before. They always rush everything and like usual, I have to ask them to redo the interior. If I’m paying $ 20 or above for a car wash I should be better more than an «okay» job. Overall, I don’t think I’d come back until I really had to.

Absolutely terrible service. The people asking what kind of wash you want hardly speak English so its hard to communicate what type of wash you want. When I got to the desk to pay I asked the asian guy what was with the platinum wash and he said look at the form on the desk. No eye contact and very rude throughout the purchase. I wont be back.

Platinum Wash $ 22 — The service I received was not worth it. Things started bad from the beginning. I was concerned about the spinning brushes damaging my car and asked about it so someone with an attitude came out and said we wouldn’t be in business if we caused damage to cars. So i went for it. I keep my car up, garage kept, and I just wanted a couple days of dust and dirt cleaned up, tire shine and be on my merry way. I would say it was just ok but there wasn’t a lot of work to do and I expected better. Interior and exterior you look at it and they just went thru the motion. I cant tell whether or not they vacuumed. The exterior, streaky and greasy looking. I’m not into wasting money so I wont be back

Great car wash. Fast, friendly and efficient. Not sure why other folks give bad reviews. Will continue to use this car wash. Keep up the good work.

I had horrible experience today. I wouldn’t give them any stars if I could! I was there to wash my car, May 13^th at 2pm. There was an asian looking guy who cut me off with driving (customer’s) car like a crazy around. I swear I thought he would crash in my car. He got out the car and started to yell at me and showed me where to park. I thought it was a mistake and I got out of my car and enter inside to pay. He took my money and right after that started to yell at me again wondering why I didn’t park in the area on front (there is no sign on front saying that, so I didn’t know that’s something I should do). He could just tell me to go around and where to park and it would be fine. But no, he yelled at me and asking me sarcastically «have ever been to carwash before». That is not just UNPROFESSIONAL and POOR CUSTOMER SERVICE but very very very rude and I hope no one will experience anything like I did.
DON’T GO THERE! Car wash is poor quality anyways. Find yourself some better and cheaper place.

$ 22 for the platinum wash which is their top tier wash package. Hard working men and women wiping the interior and exterior of your vehicle as you queue to go inside the tunnel.
Remember to take off your antenna. They will not do it for you.
Spots on the front of the bumper after it was dry. Hope I can still get it out.

My brake light was ripped off and the owner refused to pay for it after trying to tell me it was like that. Awful customer service. I will never go there again. I go somewhere else now.#sills

Horrible customer service! Outside looked okay but inside not! Said something to the lady at the counter but she blew it off!

This is the best car wash in Manassas! Hands down! I made the mistake of going to another was because it was on my way home and after leaving I remembered why I choose this location as my norm

The outside of my car looks really good. The inside of my car looks absolutely no different. My chairs are also moved completely up to the steering wheel on the passenger side and completely to the back on the driver side. All of my mirrors have been moved. I pay $ 22 for the platinum watch. I assumed that meant they were going to clean out the inside of my car as in white down the — it did not happen. Now I get to go home and clean the insideof my car with Armor all after spending money here. I don’t think that I will be back. It is a huge pet peeve of mine for people to move things around in my car and I put them back.

This place is awful. They locked my keys in my car and had the balls to say «it happens all the time». I was livid. No apology from the lady. I will never return nor will I ever recommend this place. Just awful.