I would give 0 stars if I could. This is the second time we’ve had a horrible experience. The first time it was a process to try to complain about our service over the automated system it wasn’t even worth it. Staff is not attentive and rushing you to order which is one of my biggest pet peeves! When you get to the window, staff is usually very rude or make you wait forever even when there’s nobody there. Also, why is every fast food place in Manchester out of sauce?! When we got our order and drove all the way home half of our stuff was missing. Second time this has happened. Now our food was absolutely cold by the time we got back to it, having to reheat everything. I was willing to give this location a few more tries but 3 strikes you’re out in my book. We’ve had way more bad experiences than good. We are willing to drive to the buckland wendy’s to actually get fast service and hot, good tasting food.
Aimee L.
Évaluation du lieu : 1 Newington, CT
Every visit here we have had to pull over and park while going through the drive through, and waited 6+ minutes because they need to make everything fresh, which seems to annoy the staff. Tonight was particularly offensive when an employee sarcastically told us to have a lovely night and to «watch out for black men» yeah, my fiancée and I aren’t laughing.
Melissa F.
Évaluation du lieu : 1 Manchester, CT
Convenient location, however, this Wendy’s is not well run or organized. Consistently: It takes forever to place and receive your order(even when there is no one else in there.) They are either under-staffed and/or their staff is incapable. They are often out of what I order. As something basic as one of their salads? Often they don’t have the dressing that goes with it. They just got a new soda machine, which is placed in the dining area. 2 out of 3 times it has been out of order — already! My last visit; the cashier barely understood what was being ordered by anyone — language barrier, I think. Got one of the worst salads I’ve ever gotten there. No dressing again, and didn’t put the items that go with the salad in the bag to go. Didn’t realize until I got home, then it’s too late. I REALLY tried to keep going back here, but I just can’t do it anymore. Too frustrating and so not worth it. Go to the one near Buckland, much more efficiently run and they always have what you order.
