Papa John’s Pizza

So, once again I made the mistake of ordering from this establishment yet again. This is basically how it’s run the last 3 times I’ve ordered carry out from this franchise: part of the order is finished but I have to wait 15 minutes or more for the remainder of the order while the other bits sit under a heat lamp. Seriously, what is wrong with these people? 3 of 4 items under a lamp for 15 minutes while I stood there… who knows how long they were there before I came into the restaurant. As I waited, another customer called in to cancel their order for various reasons so things are bleak. Had to come home and order from Dominos…

Keeps changing owners but everything stays the same. Doesn’t honer coupons. Rude staff.

I never write reviews. But my service was so terrible, that if I could give this review zero stars, I would. I called, was placed on hold for ten minutes, and was hung up on. I called back and they took my order, told me it was going to be 45 minutes and explained to me that they were busy. I understand, and hour and fifteen minutes later, we get an order, but not our order. So I call back and they tell me it will be another 35 minutes, very apologetic, I understand, and I tell them I will go pick up the pizza. I’m not from the area, heck, I am not from California for that matter, so the address I pull up is on Yosemite, which was not even correct, fine my fault I don’t know where I am going. I finally get the correct address and show up to the store. But the thing that set me over the edge is that the girl that delivered my pizza has the audacity to throw a box and the manager with the bread sticks that happened to be my order. I even tipped this girl. So terrible service all the way around. I get home and they still made the pizza incorrectly but at this point It is a loss cause. I know for certain, I will never order from there again. This location is giving papa johns a terrible reputation, especially reading all the reviews thus far…

Placed an order online. Got an email 3 minutes later that it was cancelled. I called and they said they had to close early. I asked why they didn’t call me and they said they did (they didn’t). Good thing I checked my email or I would have been expecting food for my holiday guests to arrive and it never would have.

wow. I ordered 2 pizzas and breadsticks at 6:20pm. Delivery time was 30 – 45 minutes… I figured maybe an hour with it being a Friday. I called at 7:45 and was told my Pizzas were getting ready to come out of the oven!!! REALLY? The manager gets on the phone and tells me he’s sorry but they got busy and had a lot of orders come in and someone should have called me. Do you think i would be calling YOU if someone had called ME?! oh… well I’ll give you a coupon for 50% off your NEXT order and we SHOULD have it there in 25 minutes. Horrible!

Let’s start by the fact the Unilocal and google phone numbers are wrong. I don’t have it for you because I don’t care to go back.
I was told of a special $ 7.99 for a large 2-​topping pizza. I ordered 2 bringing my total to over $ 21. I asked how and was told it comes to $ 10/​ea after tax — so tax is 25%now? The kid obviously was mistaken and the cost is $ 10 BEFORE tax. Guess that’s why he works here.
The pizza itself was not cut all the way through, so I had to rip apart my pieces. The toppings were mostly centered into the middle of the pizza (nothing but a little cheese on the 3 – 4 outer inches).
I can’t imagine I reason to come back. My 2 stars are because the place is clean and the people although clueless, we’re very polite.

Asked if I could have no cheese and replace with some veggies cause it would be cheaper for them anyway. Nope. BS

Very skimpy on the toppings. But I shouldn’t complain because had I got more toppings my mild food poisoning would have been worse. Thank you papa johns! now I havent had the urge for pizza in weeks.

Sometimes messes up orders. The third star is because they usually give you stuff for free because of it. :)
The staff seems friendly and committed to making sure you leave happy, despite making an error, so it’s hard to be too critical. The product never disappoints!