T-Mobile

I went in yesterday to have someone check my iPhone out because it was bending. Faith and jihoon were immediately helpful and polite. They showed me different options of phones and I actually went home with a Samsung edge that I love! I also got a case and charger for free! I would highly recommend this location to anyone who has a tmobile phone. I will only go to the smokey point location from now on!!!

I purchased two phone lines from this location. I clearly explained to the salesperson the features that I needed as well as that I was purchasing this exclusively for travel abroad. He quickly recommended the respective plan of my requirements, that I purchased.
A few days later while traveling out of the country, I tried to use my new line and realized that I couldn’t get a connection (both lines were useless). I called the store a couple time only to be told that they would look into and call me back, which they never did.
I finally called T-​Mobile support and they informed me that I was sold and set up with the WRONG PLAN FOR INTERNATIONAL TRAVEL. What a huge inconvenience!!!
When I returned, I called the store, this time asking for a refund, again they put me on hold for 10 minutes only to tell me that someone would call within 30 minutes. They never returned my call so 2 hours later I called T-​Mobile to file a complaint and I was refunded my full amount. T-​Mobile apologized that this store misled me. To me the damage was already done, I’m just glad I don’t have to deal with them anymore.
Horrible service, when it comes to taking your money they are quick to act but for customer service they get an ‘F’.
Please take your business and money to another location.

If I could I would give this store no stars! Never in my life have I had such horrible customer service! I have been with t mobile for almost ten years now and the staff at this store have completely ruined my love for t mobile. I bought a new phone from them a week ago and have had nothing but problems ever since! I want to warn everyone to read everything before signing because what they tell you is not true. I had spoke to customer care before going to the t mobile store they told me with my Insurance I could trade in my Samsung note 3 that I owed $ 200 on and get a new phone and that I would not owe anything on the note 3 I would start paying my new phone. When I went to the shop the lady helping me said the same thing. She switched my insurances to on demand and said she just had to make a call so I wouldn’t owe anything. When I went to turn in my note 3 a week later they told me I had to pay them $ 90 that is not what I was told! It took me 2 visits before I could even get helped I had my two children with me and waited for over an hour with a return but everyone even customers who came in after me got helped because they were making a purchase. I decided to come In first thing when they opened the guy who helped me called customer care got my phone down to 30. I had know choice but to pay and turn in my phone. I was already so upset that I had been lied to and every time I came in I could not get any help. I thought I would be done with this store and their rude staff.
On Thursday October 8^th I turned in my phone at 11 am I forgot my SD card in it that had all my pictures this was a 32gb full of memories. I remembered and called them at 6 spoke with a male who said he would go look for it and put it to the side he asked for my name the phone and my number. I said do I need to call back and make sure u found it this is extremely important. He didn’t seem to care he said there busy but he would take care of it and that the phones had not been sent to out yet. I called first thing Friday morning as soon as they opened spoke with a lady who had no idea what I was talking about again asked for my name number and phone and said she would call me back. At 4 I had not heard anything I called again. And spoke to Colleen told her the whole situation at this time I am panicking she said we are busy I need time to figure out if it’s here I will call you back. I said please please call me back everyone is saying they will call me back I need my SD card! Colleen promised she would call me back. Nothing! I called first thing on Saturday morning another guy answered the phone I told him everything that had happened he said well they sent the phones out yesterday morning I don’t see anything so ya sorry. That was it he did not care I was in tears I told him how horrible the customer service was. He offered nothing for the Sim card I paid for they just kept. Not even a real apologie.
I have worked in customer service my whole life. I manage shops and I would never ever treat a customer like that. They should be extremely embarrassed. I just want to warn everybody what could happen to you if you do business at this store. I just hope I can save someone from going through the same thing I went through.

Stay away from this store, their only concern is their commission, they have no concern for customer satisfaction. Been there twice in the past week and have been lied to both times and listened to them lite to other customers. They won’t call other stores to see if they have products, they just tell you that other stores don’t have the items. But when you call other stores they not only have the product they have multiple pieces. Then when you go in for customer service issues they tell you they can’t handle those issues contrary to what T-​Mobile customer service tells you. When I called T-​Mobile customer service, after going into this store and being told by the people in the store that they can not help, customer service called the store directly and got back with me and said that the people in the store had no clue what they were talking about and sounded very confused. I have absolutely no issues with T-​Mobile in fact I like them as my carrier but this store is worthless! STAY AWAY!!!