Chipotle Mexican Grill

Very skimpy portions… Very skimpy. Especially as someone who frequents the restaurant 4 times a week I’m pretty disappointed.

I previously rated this Chipotle 2 stars because of tardy online orders. This was one year ago. LITERALLY NOTHING HAS CHANGED. Well… hold on… two things have changed… SKIMPY PORTIONS and MESSED UP ORDERS. I’ve not written so many words in all caps since 1995 when I first started using a computer. This place is literally the worst. Tonight, after my husband came home 30 minutes after pick up time, informing me he waited 20 minutes for them to make our order, we open our meals and my daughter’s quesadilla is wrong. Usually for a child, they wouldn’t care about this sort of thing. However, she is 2.5 and is a very particular toddler. Instead of a quesadilla, she got two plain tortillas, with no cheese to be had; not even in the bento box. My husband used the tortillas in the bento box to fire up the grill and make her one from scratch. His burrito was messed up too. Seriously, all complaints fall on deaf ears. This was THE last time I will ever eat at this location. If anyone knows of any better Chipotle locations within 10 – 15 miles, we will start eating there. I’ve never wanted a store to close down so bad in my life. Put it out of it’s misery and stop swindling customers of their time, energy, effort and hard-​earned money.

I am a frequent flyer at Chipotle and this particular location does not give prep a lot of priority. I normally order steak and most of the time I end up throwing away 7 – 8 pieces because they are all fat. Other locations tend not to have this problem.

Food is good. However, the service is terrible. Pretty much every time I order on the app, it’s never ready. Then I’m sitting there for another 10 – 15 minutes after already waiting an hour. Get your shit together chipotle.

5 stars is my rating for the real food deliciousness that is Chipotle. I also think it is a great value — we know what we are eating + we usually get dinner + lunch out of 1 bowl. We are at least once a week customers. We order online for carry out 99% of the time, because this places ALWAYS has a line! Please don’t go to Chipotle for ambience or service.. . that is not really their specialty.

Typically, we love Chipotle but this particular location was just plain bad. Chips being stale should have given us a heads up. Both the burrito and bowl had burnt chicken yet tasted extremely bland at the same time. Not the normal amount of food either — much less of everything. Waste of $ 15.

Food always wonderful, but service is soo SLOW! They really need to either have more people working the line or teach them to speed up.

I just came in 15 min before close, being in the service industry I felt a little bad. The cashier and burrito maker (I am sure that’s their official title) say hi and the cooks look over and smile. I feel a little less bad because yay everyone is in a good mood. Then I get to the making of the burrito and the steak is cooked perfectly! It almost always seems over cooked, but not this time! The burrito tasted like the old chipotle that got me hooked. Overall though I give this chipotle 5 stars because I have discovered not all chipotle’s are created equal. I kept getting disappointed with other locations because everything tasted bland. Now I solely go to this location because it has not failed me. So keep doing what you’re doing mason Mont location. And bravo to the crew tonight for being welcoming when I understand it can be frustrating having people walk in last min. Thanks again!

LIne out the door again, music so loud you can’t talk to the person next to you. 8 people behind the counter, 4 are working. Place looks like nobody has cleaned the tables in hours.
Nothing more sickening than seeing employees with nose rings and such serving food.

At 2pm on a Thursday bought 2 bowls and a drink.
Out of brown rice
No forks
I don’t drink pop, tried to get a sweet tea, they were out
Store is dirty
And when we were told they were out of forks they did not apologize at all.
Not a good visit

Food is consistently sub par! I ALWAYS have to drive to another location instead of this one. Their salsas are never made correct. The staff is rude and the portion sizes are smaller. Save your aggrevation, money and time… Visit another location.

OMG. TURN THE MUSIC DOWN!!! It’s not a bar!!!’
Food still good but ruined by such loud music!

Nastiest Chipotle location I’ve ever seen. I’ve been to Chipotle locations in several other states, and I stopped in because I was staying at one of the nearby hotels, and figured I knew what I’d be getting.
In terms of cleanliness, and general atmosphere, it was lacking. The first sight that greeted me was the door below the drink station, wide open, blocking the way for patrons trying to make an easy egress. No employees were working there, and nobody seemed to notice that it was an eyesore, an inconvenience and perhaps even a potential hazard.
As a previous poster said, the food pans were fairly empty. I realize this happens, but a) it was not a busy time and b) there was no sense of urgency to fill them. Heck, even in the land of mañana, New Mexico, where I live, the pans are refilled promptly when they run out.
Finally, the food prep counter was a mess. Lots of spills, and other items that the crew had set down there. Never seen that, either.
The service was OK, but not up to the friendly standards I’ve seen in other places.
What gives with this place?

Stopped in to this location last night as a pre-​new year meal and was thoroughly unimpressed.
I’ve stopped here once before only to find that they were closed for some reason. No sign was posted and it was during regular business hours.
But about this trip:
The line wasn’t that long and there weren’t many people dining in, but when we got to the front of the line, somehow all the food bins were just about empty
. The crew seemed annoyed to have been tasked with the apparently insufferable job of dishing up our food and took it out on us with sulky pouting and general apathy.
The portions were woefully small, leaving my dining companion and I underwhelmed as we made our way to a table. There was not a table in the place that wasn’t sprinkled with the detritus of other people’s food. If I had to judge by how taxing they made it seem to slop a teaspoon of rice onto a burrito, they probably didn’t have the energy slide a towel across a table or sweep up the rapidly growing pile of trash on the floor.
I am familiar enough with Chipotle to understand that it’s relatively no-​frills, but even with the bar set that low, this location managed to bomb.

I dunno.. This Chipotle is lacking somehow, in speed of service and effficiency, but it’s the only one nearby so we endure the long lines and do our best to keep hanger at bay.
I’m not sure I have ever experienced a Chipotle with only one register. It just seems like you could get people in and out faster if you had two cashiers. just sayin’.

OMG… this chipotle location is S.L.O.W!!! The staff is in no hurry to serve you even with a line that ran all the way to the door. Go to another chipotle location!

Probably the worst chipotle I’ve ever been to. Mainly because of the disgusting bathroom which looks like it hasn’t been cleaned in at least a month but the crew definitely does not have the friendly attitude that you find it most chipotles. The other reason for the low score is they were definitely stingy on the portions here. Most locations are usually quite generous but not this one. The only reason I gave it two stars is the food did taste quite good and the quality level of the food was high

So, I have been at this location twice now that I work in Mason and I am highly disappointed. After experiencing the Fountain Place location for 2 years I thought anything must be better than that but NO. This location is awful when it comes to portions/​skimping. The first time, one scoop of rice. The second time, I can’t get extra cheese and the guy with the butterfly tattoo on his neck just smirks at me behind the counter. I have NEVER had a problem at ANY Chipotle getting extra cheese. I spend my hard earned money at Chipotle I should get a good portion of food.
The employees are not friendly and genuinely seem like they do not want to be there or wait on you.
I will never come back to this location and will give Qudoba my business when hungry for mexican.

Price is good. The speed is pretty fast and the corporate ethos is worthy of standing behind. Not sure how anyone could dislike them. Burritos can be super high in calories but just get a bowl with no dairy and you’re under 600 calories.

Ok, so it’s Chipotle, you know what you’re getting, and you’re excited about it. I’ve come to expect a pretty high level of quick friendly service.
Why 2 stars?
Warm Milk
Not taking coupons/​gift cards and not posting it up front.
I swung into this location to pick up lunch for myself and a friend. I was stoked because I had a buy-​one-​get one coupon in my wallet, and a fresh-​from-​the-​holidays gift card, so I was going to walk out this place with lunch for two with no cash out of my wallet.
I waited in the lengthy lunch line (what Chipotle doesn’t have one?), was treated great while my burritos were made, and then got to the check out.
While waiting, another customer, who was dining in, came in front of me to explain to the cashier that her child’s milk was not cold. I quickly looked at the cooler behind the register, and it was clear that it wasn’t functioning. The outward facing thermometer clearly maxed out in the ‘red zone.’ The employees seemed to handle the situation just fine, but, shouldn’t that have been noticed at some point before the child was drinking the milk?
While that was being addressed, my order was rung out. After it was totaled, I handed them my coupon (I have used similar coupons at other locations in the city with no issues) and the employee informed me that they couldn’t accept it. I looked at her really confused and asked for an explanation. She said that ‘since the New Year, their equipment wasn’t working properly.’ So, that doubled what I had planed to pay.
I handed her my gift card, and that wasn’t accepted either! I paid, for both and left a bit miffed.
I would hope that these issues are momentary, but at a place like this where I’m going to spend time in line, informing/​adjusting customers expectations would be helpful. I’d be more likely to keep driving to the next Chipotle location next time.