PetSmart

While this is a nice location, I feel compelled to share my slighty shady story. I switched cat litter over the summer to Nature’s Miracle Natural. I usually go on the website to check stock before stopping into the store. For this particular item, the website price was $ 19.99 but only available for purchase online to pickup in store (no shipping). I saw it was in stock so just went directly to the store to pick myself. The IN STORE price was $ 21.99. I spoke to one of the managers regarding this and she claimed the website must have had a sale just that day and offered to price match just that one time. This WAS NOT a one time price difference, it is ALWAYS that way. So tell me why it is cheaper for me to buy online and pickup in store, than walk in and take it off the shelf? I feel sorry for people who are wasting several dollars a bag by what seems to be some sort of scam. I can see if it was cheaper on the website to offset paying for shipping, but that is obviously not the case here. I am SURE this is not the only item they are doing this on so BUYER BEWARE!!!
*I HAVE been to other Petsmart locations which the in store price was THE SAME as the online price. Nuff said.

It’s Petsmart. You know what you came here for. They probably have whatever you need for any pet you could think of. They probably have stuff for pets you wouldn’t even think of. My go to store for anything pet related.

The folks at the Mason PetSmart feel like family. Alex and I have been loyal customers since he was just a 13lb puppy. Now 112lbs later, PetSmart is still Alex’s favorite place.
The staff always greets us with big smiles & yummy treats. They go above & beyond to answer questions & recommend solutions for Alex’s best interest. It’s like talking to trusted friends, not high pressure sales people.
Alex loves doggy day care. He always comes home exhausted after a long day of playing. The staff is attentive & caring to make each pet & parent feel special. For Christmas they made personalized ornaments for each family.
But it’s not just fun & games. I left Alex at the PetHotel for 2wks while out of town. I came home to a well trained puppy who had learned not to jump & to sit before getting pet.

A well-​staffed store with lots of selection and caring employees.

I took Zeus in for grooming today with Heather. He is a 70lb long hair Shep/​Newfie mix… so lots and lots of hair! We were greeted as soon as we walked in the store by three associates walking around the store as well as when we walked into the Grooming Salon. Awesome start!
We checked into the Grooming Salon, they updated Zeus’ information, checked for his updated rabies vaccination and then took him on back for his appointment.
He was there for approximately three hours, which was in the time frame quoted to me when I dropped him off (2 – 3 hours). I picked him up and he looked great.
The cut was great, they used the Furminator shampoo, conditioner and the Furminator tool on him to get rid of his excess hair. They used a grinder on his nails (way better than just cutting them — much smoother), cleaned his ears, brushed his teeth, trimmed up his paws and back end. They gave me a «report card» to tell me everything they did as well as a report on how his did today, which was «excellent»!
The only reason I give 4 stars is I think the pricing is a little high for everything the total was $ 110.00 I had a $ 25.00 off coupon, so the total for today was $ 85.00. Which is a little more reasonable.
Overall a great job today!

I just moved to Ohio and since the PetsMart with a PetsHotel is close to where I live I thought I should give it a try to board my dog (they were also one of the only ones opened over memorial day weekend plus they have a coupon one night free if paid for another night). But in hindsight, this was totally not worth it and will not bring my dog back there.
She was really weird after I picked her up like she was sick and tired like she didn’t sleep at all, her bark was squeaky and she had two open wounds on her mouth which looked a little infected. I unfortunately didn’t see this when I picked her up but later on when I was home. I don’t think this was from another dog but from laying on an unhygienic floor. She seemed to do better but got worse over the weekend so I took her to the vet who diagnosed kennel cough… I hope the antibiotics (which I pretty expensive!!!) will cure her. Obviously I signed a waiver at the beginning that they are not responsible if anything happens but I really expected a better quality care from a big chain like this. Will not go back there for sure!

I took my cat, Milo, to have Kitty Caps put on. I’ve done them myself but always end up getting super glue on my fingers. Also, I thought that the grooming team at Petsmart would do a better job of trimming his claws. I had to buy the Kitty Caps on my own. No big deal ($ 12 on sale). The charge for trimming his claws and putting them on was $ 22. Yikes. I was willing to pay, though, because I assumed they would do a far superior job than I. Wrong. Two of them popped off the same day, and two came off the next day. I’m really disappointed. For $ 34, they should have at least stayed on for a week. I won’t go back and pay for them to do something that I can do better.