adidas Sport Performance

The sales associate was beyond rude. No good items in stock at the store; don’t even bother going in. Neither associate knew any information about out of stock items or shipment dates, and didn’t seem to care to find out. Found my product faster/​easier on amazon. Don’t waste your time in this store.

If you are a fan of Adidas Originals don’t waste your time. The selection of shoes is awful, and clothing selection isn’t any better. You are better off just shopping on their website.

REALLY great customer service! If you are a soccer fan (especially of European teams) and in need of a jersey/​kit, this is the place to go.
Jessica spent 20+ minutes on the phone with me the day before I came in to pick up my FC Bayern München jersey, and she made things happen. They were out of children’s jerseys, so she hooked it up for me and put a Men’s Small on hold. She also found the numbers and lettering that I wanted. She was very knowledgeable and perhaps more importantly, she was patient!
When I came in to pick up my jersey, she did a phenomenal job of ironing– or whatever the machine they use is called– on the letters. The other employees were also helpful, though not as energetic as her, and the customized jersey turned out great.
Downside: the new location of the Adidas store is allllll the way on the opposite side of where I usually park (on the new end by the movie theater) — I liked its old location much better– and they are not giving those jerseys away for free, that’s for sure! Read: pricey. But being a sports fan is extremely expensive as we already know.
In sum, I will be back for more of my FC Bayern München needs!

The retail stores have changed their return policy just a warning. I have always bought through Adidas, either online or in-​store, but now it will only be online. I tried to return shoes without looking at the receipt because their return policy was always a winner. The stores and online are totally different, they are separate entities… Too bad because they were always somewhat high on my list of places to go to buy…

Not only I had the worst experience here, but also their customer service and website support were so horrible that they don’t allow to submit bad reviews. Here is what I tried to submit at
:
Poorest Customer Service
First, This is not a review about the shoes, not until I get ones at least. It has been like I’m begging these guys to buy one. I went to Adidas local shop but couldn’t find my size. So, the guy told me to order it online using their computer in the shop and I told him that I tried it at home, but the billing address of my credit card is in another country that is not listed on the online shop. He said just provide the shipping address as a billing address and he assured me that it would work. I entered the information and the guy chose the free ground shipping even though there was a free 2^nd day shipping offer. I went home and found out that my order was eligible for 2^nd day shipping so I contacted customer service by email. Next morning I received an email saying that the order has been canceled because there were some incorrect information in my credit card, thanks for Adidas’s representative.
I said to my self no problem, I will order again, but with my US debit card. Unfortunately, the 2^nd day shipping offer is not there anymore. I emailed customer service again hoping to get the first order fixed. At night, I received an email from customer service saying, sorry, your order has been processed and the 2^nd day shipping is no longer available. OK, not only they did not know that my order has been cancelled, but also, they calim they couldn’t provide me with 2^nd day shipping, which I was eligible for.
One of the reasons I WAS TRYING to buy these shoes is that I can return it within 30 days if I don’t like it. But, if an easy thing couldn’t be resolved by customer service before purchasing, don’t expect a great service after the payment :) I guess this is one of the reasons Nike is always number one

If you can over look the fact that their customer service suck, than this location has a large selection of product, but do not expect anyone to be very helpful in the process.

Wow — it’s a sad attempt at bringing back the 80s and early 90s. What makes it even funnier is that there are nothing but scallywags going in and out to buy stuff. While you can get some solid soccer gear and other athletic wear, I don’t recommend you come here to buy your wardrobe — unless you’re planning on looking like a bad version of the Ali G. show.