The Cheesecake Factory

I love this place! friendly service, great food and serving sizes and good prices. the service was a little slow because our server was new but I can understand as I was in the restaurant business for years. highly recommend this location!

I’m pretty disappointed in this location. Surprisingly this location is not even busy for the dinner hour, should have been a sign it wasn’t going to be a good experience. Our server took 15 mins to greet us and take our order. The bread was so stale and hard. My sons root beer was so watered down that it was a caramel color rather than the normal brown color. It’s 30 mins in and we have yet to receive our food. The cheesecake chain I know is on top of customer service and provides food that is hot and fresh, not this location, however.

Came here for my gf’s birthday and the environment is very up scale. The waiter was very helpful and food was very good, i would recommend to anyone.

Food is on par with other Cheesecake Factory locations, but the servers are some of the worst. Very loud ambiance, as usual/​expected.
I’ve gotten nothing but spotty or surly service here. We don’t want cheesecake for dessert or to-​go after our meal? Our server got mad at us and stormed off to get the check. Meanwhile, I was admiring the next table’s ultra-​professional server. With an attitude like that, I’d rather just buy the cheesecake directly from the cake window.
The service at the cake display window is top notch. At least that made up for the food service.
Also, the ThyssenKrupp hydraulic elevators are pretty nice to experience, and convenient (and snazzy, i guess) to get to the restaurant from the main level.
At their cheesecake slice prices, though, I’d rather go around the corner to Danielle’s Desserts for a slice of (epic) southern caramel cake.
Update: I tried the Salted Caramel cheesecake, per recommendation. It’s definitely the best one of their seemingly endless selection. The other ones just seem to be either sugar bombs, other flavors than cheesecake, etc. From now on I won’t even bother testing my blood sugar with any other potential flops.

My favorite dish there is avocado rolls and the chicken Madeira is always great, my favorite sweet is red velvet cheesecake, sometimes the service is too slow but can’t complain as the place is always full.

This is my third time here, and the servers have a really bad attitude, no refills, no smiles nothing. Bathrooms are also very dirty

Huge portions but 60% of the food is below average. It is always dark in here (as with other locations) and while it isnt amazing food, it can get crowded.
The cheesecake is good but I find it is very sweet. Favorite has got to be the Godiva chocolate cheesecake. It is rich and super dark and so so good. My other favorite is the red velvet but I am not sure if it is as good as it used to be.
Texmex eggrolls are good, chicken Bellagio is satisfying and huge, the southwest chicken sandwich is good, the mango smoothie is delicious sugar in a cup (borderline very sweet but I love mango), Thai chicken lettuce wraps are fresh tasting and fun to eat. Calamari here is actually one of the better ones I’ve had.
Their bread basket is one of my favorites because the wheat bread is slightly sweet and is really good with butter when it is hot.

I love Cheesecake Factory and will eat there whenever I can, but never again at this one. The food at giant chains like this tends to be consistent, so what distinguishes each location is service.
Service on a Monday night was absolutely inexcusable. The restaurant was maybe 20% full, but it still took forever for our waiter to acknowledge us after we were seated. After he took our order, we barely saw him.
Both of us were starving and blew through the bread basket quickly. At every single other Cheesecake Factory location, we’ve always been asked if we want more bread. Here, I pushed the empty bread basket so it was hanging off the edge of our booth. Numerous waitstaff members walked by, looked at it, one even bumped into it, yet nobody asked us if we would care for a refill. When our food arrived, our waiter put it on the table, glanced at the empty bread basket and walked away without another word. Way to go.

I’m actually surprised that this location has only 3 stars. As a Canadian, whenever I see Cheesecake Factory, I’m instantly drawn to it, and want to indulge so badly.
I came for a late dinner to this location and got the chicken Madeira. It was really good, and such a huge portion I could not finish! Even their steaks come in 14 oz.
For cheesecake we got the 30^th anniversary chocolate cheesecake. It also came in a large portion so I would recommend sharing. Definitely recommend this one if you love a chocolate overload.

Long considered a Celiac’s exclusion zone, I haven’t been to any Cheesecake Factory in years. Don’t get me wrong: their food is delicious — deliciously naughty!
So, having lunch here with a new manager was certain to be «I’ll just have coffee, thanks!»
Our server, the handsome and endlessly flattering Josh suggested the «SkinnyLicious» menu with… GLUTEN FREE options.
Seriously. This is my only gentle admonishment. It’s gentle because Josh and the kitchen rocked this so hard. There is a consistent, correct way to identify what is GF, and whether handling meets certified gluten free. Custom icons undermine the excellent work Cheesecake Factory has done, and it is superior. The standard GF in a circle is what celiacs look for. Not cool or imaginative, but way better than weeks of illness or potential emergency surgery.
Let’s move back to what worked so well and the high praise here: food and service. Normally, I get a plain hamburger patty (if it’s whole beef), no patty, mayo on the side. No mustard or ketchup. CF has gluten free buns that are high quality, with the taste and texture of regular buns. These taste like the French Laundry recipe, which are the pinnacle for GF buns (in my opinion).
The french fries are cooked in peanut oil in an isolated fryer, meaning battered products are not cooked in the same oil. While the US and UK standards permit 20 ppm, the Australian standards are 0 ppm. Please know what your tolerance levels are.
I’ve waited 24 hours to ensure no reaction before writing the review, and there has been no reaction. I am reasonably sensitive. Given my history, has there been cross-​contamination I would be quite ill. I’m not.
So, a great burger and fries, with great (and charming) service. Oh, let’s face — is there a woman you can’t suggest Cheesecake Factory and not get an enthusiastic response?
Thank you, Cheesecake Factory for a great experience.

growing up eating at cheesecake was the best thing ever. This location is very busy, and that could be the reason their service and food is mediocre. when you first walk in there are hostess and I never am I greeted. usually I’m unnoticed because whomever is standing there is on their phone. I’ve ordered sandwiches, pasta, salads and burgers. I’m not a picky person but the entrees could always use more seasoning. I do believe their happy hour deals are great $ 5 food and drinks; can’t beat that.
as far as the host, they aren’t very attentive. (refills, condiments, water, bread) these are things I had to request instead of being offered.
I believe that cheesecake had a decline in their kitchen because for some reason the different cheesecakes that I’ve had tasted as if they have been thawed out. i do like that this location is open later than most places in the area.

I went for happy hour which is 4−6pm. There were a wide variety of drinks and food options ranging from $ 5.50-$ 6.95. I shared the chicken sliders, nachos and Cuban rolls with my husband and we both had mojitos.
The 3 chicken sliders came with mayo and another sauce on the side and were tasty. The nachos were topped with cheese, guac, tomato sand peppers were nothing to write home about. Left a weird burnt type aftertaste. The Cuban rolls were our favorite albeit greasy.
Mojitos needed a little more sugar and rum. The bartender was nice and attentive.
We had more enough food and even took a box to go.

Any Cheesecake Factory chain that I’ve been to is known for the terrible wait time. So I tried to make a reservation to avoid that — happened anyways. Welp I tried. Even with a reservation we waited about 45 minutes for a table on a Tuesday night.
The food is okay. I don’t expect too much from a chain restaurant. Their portions are huge so at least you get your money’s worth. Except for $ 8 – 10 cheesecake slices, that will never be worth it. Chicken Bellagio is always a win for me however everyone else at my table couldn’t even eat half their meal. It was either salt smothered, cold, or raw. One was even salty AND cold, tsk.
Our waiter came by enough that I got 1 whole refill and a check at the end. My table wanted nothing to do with their food but the staff wouldn’t look at us long enough to flag someone down to get a new entrée. So… We all ended up splitting my one plate of Chicken Bellagio.
For a restaurant that themes themselves around pricey cheesecakes, fix your other food or just stick to cheesecakes; not to mention your lackluster staff because I don’t see any reason why I would ever return.
2 stars because without my one good entrée we would’ve starved for another hour.

Went on an early Tuesday evening. Interesting to go to the Cheesecake factory after hearing about it in my life whether its from the Big Bang Theory or elsewhere. In any case, TBBT is inaccurate on the depiction of the Cheesecake factory.
It was a party of 8. For appetizers we had nachos, summer rolls, and wontons. The nachos were ok albeit I’ve had better. The wontons also ok. The summer rolls very subpar. Whoever had the idea to put shrimp and noodles in a spring roll wrapper to create this particular summer roll is clearly an idiot.
My party had crab cakes, steak, pasta, and some other items. For the most part, everybody liked their entrees. I had a crusted salmon kale salad. It was very good. The salmon was cooked perfectly and the kale was sliced well. The dressing was also good. Overall, entrees were good. Everybody got cheesecake to go. I had the Kahlua Cocoa Coffee cheesecake. It was good, but could have certainly had a stronger coffee or kahlua taste to it. The sweetness of the chocolate overwhelmed the other two flavors. Nevertheless I enjoyed it.
Would probably go to the Cheesecake factory again. Its semi-​affordable for the area and a decent value. Service was good, my water was refilled. The margaritas were good apparently.

Went there for a birthday lunch with 5 of my coworkers. We were seated promptly, but it all went downhill from there.
Our server Rahul, was very forgetful. I had to ask at least 3 times for bread and each time he reacted as if he had never heard me say it before. After about 15 minutes he finally brought us our bread and water, which he had to make multiple trips for. Not sure what the delay was, the restaurant was not packed at all and the other servers around us seemed to be more responsive to their tables.
It took another 20 minutes before the drinks we ordered arrived. Then, we sat for 40 minutes waiting for our food to come, I had to go up to the hostess and ask for a manager because the wait time was just ridiculous.
The manager appologized stating that one of the orders, a burger was overcooked. Regardless I don’t understand how that would result in 40 minutes. We watched parties who had arrived after us eat and leave before us, that’s how slow the service was for our table.
Finally the food came out, but not even all of it. Two plates at a time with about 10 minutes in between. All of our entrees were freezing cold and had clearly been sitting under the heat lamps as they were slightly warm on the surface.
We refused to eat our meals. The mananger came over and was extremely flustered. He had no idea how to handle the situation and at one point walked away while I was speaking to him. Not only that, but he reiterated and became frustrated that we were complaining since he had told us about the burger needing to be recooked.
He later offered to remake our meals, but after an hour and half wasted, we just had zero patience or desire to eat there anymore. He stated he would take all of the food off our bill and that we were only responsible for the drinks. Took another 15 minutes for the check to come and for the server to process it, we were so frustrated that we almost walked out.
Upon leaving, the server offered us a slice of cheescake. I politely refused. A complimentary slice of cheescake does not make up for the 2 hours wasted.
Thanks Cheescake Factory for your extremely poor service and managment. I wish I had gotten the managers name, but I have no idea how he can run a restaurant, I have never experienced such poor managment skills, or honestly lack there of.
Also, thanks for not only ruining my birthday lunch, but lunch hour for 5 of my coworkers. All of us went back to the office after wasting 2 hours and were still hungry.

This Cheesecake Factory was the first one we went to. When it opened, it was crazy busy for a long time so we waited until the hype died down. We had high expectations after hearing how good the food was and the cheesecakes were the best. I’ll give them that — their cheesecakes are great! The food… well…it’s not outstanding.
We hadn’t been to a Cheesecake factory in years. This past Sunday we were at the Galleria and decided to go as it is one of the cheapest places to have dinner in the mall.
We were there around 5 p.m. and the place was doing a brisk business. Once seated, our server was prompt getting to our table. We gave our drink orders. I had a mixed drink, I think the name was JW’s lemonade. It turned out to be a decent well made drink with good flavor. My husband had a Coors Light.
I had my eye on the ½ sandwich and soup menu item. That is, until I found out that there is only 1 soup available and it changes daily. The soup of the day was chicken soup with artichokes and mushrooms, so I gave it a pass. I ended up ordering the chicken salad sandwich which consists of: «housemade with roasted almonds, lettuce, tomato and mayo on grilled brioche bread». For a side, I chose fries.
My husband ordered a turkey club sandwich only to have our server come back to our table to tell us that the restaurant was out of turkey. Seriously? It sounds like the culinary manager isn’t on top of things. So, he ordered an old fashioned burger which consists of: «charbroiled on a toasted brioche bun with lettuce, tomato, onion, pickles and mayo» For his side, he chose carrots.
The chicken salad sandwich was huge! I guess no one makes normal sized sandwiches anymore! It didn’t hold together well and was rather messy to eat. The almonds, while sparsely present, did add a nice crunch. One half of the sandwich oddly had a spicy taste that shouldn’t have been there. The fries were dry and flavorless.
My husband said his burger was good. It was cooked as he ordered and he did enjoy it saying he liked the charbroiled flavor.
We didn’t get any cheesecake. However, in the past when we’ve gone to the Cheesecake factory, we have ordered some to go. Every time we’ve had some, we’ve never been disappointed.
I suppose that we will go again sometime. One thing I’ve never liked about them — their menu is like a book. So, it’s best to decide beforehand if you want a main course meal, a sandwich, burger or flatbread, etc. as it will be easier to narrow it down.
Before the tip, dinner cost $ 42 + change.

It has been a long time since I ate at a Cheesecake Factory. Thanks to this meal it will be longer still before I try again.
There were four of us, three adults and my 7-​year old daughter. None of us walked away having enjoyed anything we ordered.
The food is still dished out in portions so generous as to border on the absurd. However, the flavors and presentation were anywhere from bland to yucky. For example, my bacon bacon cheeseburger (not a typo, it has two different kinds of bacon) tasted just OK. I finished it and would not order it again. My desert, a Warm Apple Crisp, was a gummy mess. Nothing about it was the least bit crispy. The only thing differentiating the apples, «crisps», and ice cream was the temperature. I could only stomach a few bites and would never consider ordering it again.
The thing that pushed the meal over the edge, plummeting towards atrociousness, was my daughter’s dessert. She wanted the 7-​layer chocolate cake, and I couldn’t see plopping something that huge in front of a child. So, I asked the waiter to serve her half and put the rest in a box. He brought it to our table as the entire slice in a box.
When I asked him about it, he said serving the cake as an entire slice was a presentation issue and the kitchen staff refused to cut it in half as I requested. When I spoke to the manager, he said the same thing.
Between the (at best) mediocre food and a host of other service issues the meal already stank. This last thing, refusing a perfectly reasonable request, was just icing on what turned out to be an overly-​sweetened and otherwise flavorless piece of cake.
I also noticed something a bit underhanded. If you split the check and don’t stop to think you will be overtipping… big time. Their credit card slips come with three pre-​calculated tip amounts to save the effort of calculating the tip. The problem is if you ask them to split the charge between credit cards, the calculated tips provided are still against the original total. For example, my credit card slip was for $ 53 and the «Suggested Gratuity» of 20% was listed at $ 21.20.

The above rating is based on waiter service. The restaurant and food is a solid 4 star rating.
This particular Cheesecake Factory is located at Tysons Corner mall in McLean Virginia. Parking spaces we’re not very limiting and they offer valet service at this particular mall. I’ve found it to be a little bit too overpriced because you have to pay the cost of the valet + tip. In my opinion this is a complete waste of money if you are capable of walking from the parking lot to the mall.
There wasn’t a long wait and I was able to be seated immediately. A little while later, our waiter came by and dropped off the menus and whisked away without asking if we needed anything to drink. He returned about ten minutes later and proceeded to ask what we’d like to drink. He took 15 minutes to return with the drinks and the Sierra Mist was extremely flat and distasteful. He took our drinks back, returned 10 minutes later, and left once more to tend to another table. It took a while before he came back to our table to take our order. When he finally made it, he took our menus and asked if we’d like refills. When he did, we asked if we could get bread for the table as well. It didn’t take him as long this time around, but when he returned with the drinks, he was in such a frenzy, he spilled drink on me while refilling my cup. He didn’t offer paper towel or additional napkin. He just took off to take care of another table at the far end.
When our food finally came, one of my friend’s meal wasn’t the correct order. The food did not belong to another table either, so we had to wait some more. After we were done eating, he came by pretty quickly with the check and returned our cards back to us in far less time it took for him to actually serve the table. He still got a tip of course, but after this experience, I don’t believe we will ever return to this location for dine-​in.

What is the best way to review a chain restaurant anyway? Cheesecake factory at this location is convenient because it’s located in Tysons II in case you get hungry in the middle of your shopping spree. I drop by here often for lunch while shopping with my parents, as they have a wide-​ranged menu where everyone can find something for themselves. Most of their food is mediocre at best in my personal opinion, but their new «superfood» salad section seems very promising and I do enjoy some of their pastas (louisiana, angel hair with shrimp, jambalaya) as I don’t eat pasta at home often. The only thing is that even though it never seems very busy during weekday lunch time, it takes forever for us to get decent service. Better attention from the staff during day time would be nice!

Having a workplace located next to Tysons Galleria means your lunch options are relegated to like a total of 5 places in the mall. bah humbug.
Cheesecake Factory is one of them, and having the ability to seat large parties, I’ve had more corporate lunches and dinners at this establishment than my nonchainliking self would prefer. That being said, I have a mild obsession with Louisiana Chicken Pasta (w/​extra mushrooms, always). it just never fails me. Simple bow tie pasta with parmesan crusted chicken served with mushrooms, peppers and nnions in a «spicy» «New Orleans» sauce. The quotes are due to the fact that while delicious, and addictive, it is never actually spicy so I always ask for crushed red peppers, and as a frequent visitor and lover of Nola. I can promise you that there’s nothing authentic about this sauce. But it’s still good I promise!
If you happen to in the mall during the day time and don’t find yourself with a job to hurry back to, try out their happy hour from 3:30 pm to 6:00 pm. Or if you happen to work in the area and your job causes you to want to imbibe early in the day, it works for that too. not that I’m speaking from experience or anything. 0:)