Td Bank

This is NOT «America’s most convenient bank».
I don’t know what is wrong with this particular branch. The folks at the Wantagh branch are usually pretty friendly and I’ve never had any issues over there but once in awhile, Merrick is more convenient for me and every single time I have to stop in here, I leave pissed off.
Once, I made a deposit through the ATM (cash) and it miscounted my money and basically stole $ 20 from me. When I called them about it, they said they had just emptied the ATM and when they did the count, they would call me to follow up. Never called. Never got my $ 20 back. Then, against my better judgement,. I went inside yesterday to make a deposit at the teller (since the ATM is a thief) and I stood there for at least 10 minutes watching the one, single teller helping a customer, chatting up a storm, telling long winded stories, taking her time… the line getting longer and longer behind me. There were, at minimum, 6 other employees working there. One banker was ass kissing some rich guy checking his safety deposit box, the manager dashing to and fro with no discernible purpose… He whizzed past the line at one point (on his way to the restroom) with a smile and said «we’ll be right with you!», which, in hindsight, was a lie.
I checked Facebook on my phone. And Instagram. And all 3 of my email accounts. I finished the internet. Still, waiting. Ten people in line behind me were huffing and puffing, I was stressing cuz I had to pick up my kid… FINALLY an extra teller appeared, barely glanced up and muttered «can I help you?»…she didn’t apologize for the INSANE wait, didn’t smile, didn’t thank me for banking at their crappy establishment… instead, when I handed her my deposit and ATM card she barked at me «you don’t have a deposit ticket?» I said «No, I usually go to the Wantagh branch and they never ask me for one.» Heavy sigh. If she could have rolled her eyes at me without losing her job, I’m sure she would have. To say I left there heated would be a major understatement.
They have late hours, They are open on Sundays. They offer more free pens than a person can ever need. I basically just opened an account there so I could use the Penny Arcade for free. They have no drive up ATM anywhere. That is REALLY annoying, especially with a 4 year old I have to drag out of the car seat every time I need to run in to the bank for a minute. I pretty much hate this bank. Do yourself a favor and take your banking elsewhere.

Horrible help. Wouldn’t give me 2 checks for my account. Wanted me to order 125. Went to the td on Hempstead tpke in east meadow and they gave me 3 checks.

its a bank, they hold your money for you, they have free pens

I was charged an enormous sum to close a CD. The bank has been unable to provide proof that I had agreed to that fee. I entered into an agreement with the bank to adjust the fee and refund the difference and the bank later refused to to honor that agreement. My attorney says I have a case and I just might pursue it.