Bikes Direct

Walked in today after searching 4 other bike shops in the valley for a road bike tube. The individual who helped me was super nice and helpful, had the supplies I needed, and was able to change out my tube very quickly. I look forward to making future purchases at this location/​shop. Great customer service!

I purchased a bike on Sunday and was very impressed with the service provided by Dustin and Jake. They sold me the bike for me and not the most expensive one they had. They are both very well informative on everything there is to know about bikes and what I would fit best on. It was a very comfortable and friendly experience and I will definitely bring all of my bicycle business there in the future. Thanks guys, you rock!

Went there today to look at a certain bike I saw they had in store on their website. Cannondale Trail 6
I went there and was greeted by the tech Dustin I believe was his name. He listened to my story
on what I wanted and what kind of bike and activities I wanted to do.
He showed me two on the floor, two outside, and then put me on a test ride while he got the bike I wanted to see down from the 3 high bike rack on top! He never seemed put out and seemed more than willing to show me all the bikes!
After test riding a few bikes, we talked about the pros and cons of a few them. I decided on the one I wanted and they went straight away on tuning it up and getting road ready right then no waiting!
These two bikes tech working the store were spot on. They weren’t pushy or trying to direct me to any bike other than the ones I wanted to see.
The prices are great for «real» bikes with real customer service! There should be no reason to buy a bike anywhere without at the very least going to this store and talking with the staff.
I leave a bad Unilocal when I have to but I enjoy leaving a good Unilocal when deserved!

Rented some full suspension trail bikes, a necessity at Sedona. The staff was responsive, fixed is up with all the necessary gear and away we went. Had a great experience and I recommend them!

The service here at Bikes Direct is great, Jason is always very professional, friendly, and extremely knowledgeable. Im new to cycling and he always makes sure to explain all options regarding my purchases which is awesome and very important for anyone starting up a new hobby or lifestyle. I’m no pro at cycling but the service always makes me feel like one! Thanks Jason and all the team at Bikes Direct for your great service!

There are not many places to rent a bike from on a Sunday afternoon, and I was concerned I’d have to go back to Cactus bikes where I had a horrible experience previously. I was so fortunate to have found Bike Direct. Here are a few things Jason helped me out with while I was there:
— I selected the wrong location when making the reservation online. Jason figured out how to make it work so I wouldn’t have to drive out of my way to their other location.
— Flexible with drop off, in fact encouraging me to keep the bike until the next day to take full advantage of the rental period.
— Helped me with trail advice and directions to a great trail head, just north of the store.
— Trent? changed a flat for no charge.
— I left my pedals on the bike, and Jason called and offered to mail them to me — I was able to swing back to the store and get them before my flight.
Finding a good place to rent a bike is not easy, but you’ll find Bikes Direct makes everything easy, fast, efficient, and fun. Thanks Bikes Direct!

I had a great time shopping for my new beach cruiser here. I saw a pink mango macaw cruiser and I have been in the market for months so I knew I would be getting that bike. I was worried about purchasing the bike because I don’t have any way of getting it home (other than riding it). Kevin said that they could drop it off free of charge. They were definitely willing to work with me and I couldn’t be happier with my purchase. Great service and products!

Maybe my I have standards that are too high. All customers or potential customers should be respected. I don’t expect people to beg for my business, but be polite.
Arrived at this place at 6:30pm on a Saturday all of the lights were on and the doors wide open. A guy loading a truck walked up and pointed out that they were closed. I said ok and was about to ask if they did tire repairs so that I would know if I should try again during hours, but before I could form a sentence hit nastily spit out can’t you see the «open» sign isn’t lit, next time look for that.
Maybe he’d had a long day, maybe I’d had a long day… Just came off rude and I choose not to do business with people like that.

I have been using this location for years. I purchased 2 bike from them (giant xtc and giant anthem 2) and got a great price and love the lifetime tune-​up w/​every bike purchase. Yesterday I purchased the giant pea pod bike trailer for my baby and girl and it «ROCKS». The staff is always friendly and knowledgeable. Thanks