Flowers Make Scents

I ordered an arrangement over the phone to deliver to the nearby Johnston Willis hospital, they were very helpful and were able to get my order delivered later that same day despite my call being in the early afternoon. Would definitely use them again

Living on the other side of the US, I wanted to make sure I sent my mother and sister something special for Mother’s Day. I’ve gone through telefora and FTD before just never thought I ever knew what would actually show up in the delivery. So i decided to find a local flower shop in the Midlothian area. I picked out arrangements on their website and placed my order, which was very easy. The arrangements both arrived Saturday (the day before Mother’s Day) as I had requested and looked phenomenal. My mom and sister were so surprised and said they were the most beautiful flower arrangements they had ever received. I can’t thank them enough for ensuring both my mom and sister received the beautiful flowers they deserved! I will definitely be ordering from them in the future! :)

I called Flowers Make Scents last week for a last minute hospital delivery for a coworker. Not only did they wait for me to drive 30 minutes to their shop to drop off the card (they were about to leave for the days delivery when I phoned) but they Nailed the floral arrangement. Our friend and the nurse’s staff were all blown away by the unique arrangement and beautiful blue vase.
I have had some not so nice experiences with the larger florists in town but Flowers Make Scents is my 100% my go to for all future orders. Wonderful people, service and product.
Thank you for your help and for helping our sick friend feel very special.
Regards,
Liz

I used Flowers Make Scents for my wedding on 9÷7÷13. I wanted the wedding to have sort of an old, art-​deco feel to it, and I knew that the flowers would be important in reflecting that theme while working in the confines of my budget. So I met with the owner, Ellen, and I showed her pictures and described which colors and flowers I liked while she took notes. The co-​owner Shari sent me a contract describing exactly what flowers they would use, what vases, etc. I am a perfectionist, so I sent the contract back with a few changes, and they told me no problem. A few months later, I asked to come back for a preview of what my centerpieces would look like (the preview is an awesome thing they do to make SURE their brides are happy IN ADVANCE of wedding day), and I wasn’t completely thrilled with what they had come up with… so I sent over a few more pictures and revised my original description of the flowers, because, hey, a girl is allowed to change her mind, right? Went in again to preview my flowers before the wedding, and they were PERFECT! I was so impressed with how they took my vision and made it better than the pictures I had showed them, not to mention how patient they were with me and all my little tweaks and revisions. I would absolutely recommend Flowers Make Scents to another Richmond-​area bride! I just wish I could post a picture here to show off my lovely bouquet and centerpiece!

I ordered a funeral spray called ‘Sentiments of Serenity.” White roses, carnations
and lilies from flower delivery express (an online FTD florist) for $ 161.64 — $ 40 discount. Unfortunately, Flowers Make Scents filled the order. What I received was a cheap looking spray of mostly daises and baby’s breath (See attached picture). They stated that the order said that substitutions were okay. I believe the reason that the substitution was made by Flowers Make Scents was because it was too costly to fill the order as requested. They said that their sprays start at $ 125. They received $ 106 for this order from the FTD company. Do they give cheap substitutions on all of their online orders? Probably thought I would never see the flowers. Well, I did. Up close and personal. I was very sad to see my name on these crappy flowers. I will never again order flowers from Flowers Make Scents or Flower Delivery Express aka Wesley Berry Flowers.

I had a bad experience with Flowers Make Scents and would recommend going elsewhere for your flower needs if you are considering them. I didn’t know a lot about flowers, so I was mainly concerned about the colors of the bouquets and arrangements and thought I could leave the specific flower selections up to the experts. We went over everything and the owner showed me pictures of the flowers she suggested. I wasn’t really worried about anything leading up to the wedding day. It was what we received that I was upset about. Here’s a list of all the things that were wrong:
1. We ordered a flower arrangement for our cheese and fruit table and showed them a picture of an arrangement they had done before for another wedding we had been to. My mother went in to the shop the day before the wedding and happened to see it in the cooler. She told them it was way too small for what we needed and she was assured it would be changed. When it arrived on the day of the wedding, no changes had been made and the venue staff had to modify it so it didn’t look disproportionate on the table.
2. We had 2 arrangements in vases that were set up on pedestals for our makeshift altar in our outdoor ceremony. We were assured that these arrangements would be weighted, however they came in round based vases with no weight. Just before the ceremony, it fell and the vase shattered. Luckily our venue found another that we used and attempted to weight it with what they had. During the ceremony it almost fell again, but luckily one of the groomsmen saw it staggering and stepped over to save it before it crashed again.
3. We had a very specific contract outlined that included the colors and specific flower types that should go into the bride bouquet and the bridesmaid bouquets. My bride bouquet was supposed to be ivory and pale yellow roses, rannunculous, and freesias, etc. The bridesmaid bouquets were supposed to be bright yellows so they stood out against mine. Instead mine was some ivory and some bright yellow and bridesmaids had the pale yellow that was supposed to me in mine along with bright yellow. There was not enough contrast. The main complaint about the bouquets, though, was that I ended up with yellow tulips in my bouquet. By the end of the ceremony, the tulips were wilting and drooping down out of the bouquet. I didn’t realize it at the time, but in all of my photos after the ceremony, the bouquet looks terrible. The flowers drooping out of the bouquet is very messy looking and I’ve spent unreasonable amounts of time trying to photoshop the photos so that I don’t fixate on the flowers instead of the event the photo is supposed to be capturing. The bride bouquet was also barely bigger than the bridesmaid bouquets.
I truly had a wonderful wedding and was very happy with the other vendors I used, so it really was a shame that this florist was so disappointing.

Horrible customer service! My sister used them for her wedding. She was paying for the wedding herself, and told the florist in their very first meeting she didn’t have a huge budget for flowers. The florist said she was still happy to work with my sister and could do her wedding, and the florist herself suggested several cost-​cutting ideas for the flowers.
My sister said that sounded great, but when the florist sent her the contract a few weeks later, it contained a lot more flowers than they had agreed on and all of the expensive options my sister had already told them she didn’t want. My sister went back into the shop to bring the money and the contract and to make the changes to the contract. She went to the store to do all this several weeks before they had told her the money was due. When she asked the florist to make the changes to the contract, the OWNER flipped out and started yelling at her in front of several other customers. These were her exact words: «This is ridiculous. If I had known you’d be spending this much, I never would have agreed to do your wedding. I could have done another wedding. This one is a waste of my time. I have a business to think of. I never would have suggested those arrangements to you, you must have made those up yourself.»
She told my sister to her face she was a liar… in front of other people. She embarrased my sister. The owner stormed into the back without another word to my sister, who stood there speechless. The woman’s daughter then came out, and never bothered to apologize.
In normal circumstances, my sister would have just found another florist, but at this point it was too late to get another florist in time for a busy season June wedding. So they were stuck using them. For the next several weeks leading up to the wedding, my sister was worrying about whether her flowers would even look nice or if the florist was too mad at them and would bring crappy flowers. The flowers did end up looking nice and were what we ordered, but my sister was worrying about it on her wedding day. No bride should have to worry about that on her wedding day — it just added unneeded stress to an already stressful day. Especially when my sister did nothing wrong — if the lady thought she was losing money on the wedding, she never should have agreed to take it in the first place after my sister was very honest in telling them she didn’t have much money to spend. So, get your flowers elsewhere, especially for a wedding — unless you plan to spend a ton of money there… I bet then they’d be really nice to you.