Lucky Foot

I always have great success with Lucky Foot. The staff is friendly, helpful and knowledgeable. I have only been a runner for three years and have already discovered that as soon as you find a brand/​model of shoe that works perfectly the manufacturer changes the next model. This can be frustrating but the staff at Lucky Foot have always been able to recommend several comparative shoes in different price ranges based on my past preferences. Another benefit with Lucky Foot is the running track and free running evaluation. As I have become a more seasoned runner my pronation has corrected a bit so my shoes have changed as well.
I have a few running friends that have been disappointed with their shoes once they have run a bit in them but Lucky Foot always exchanges for them. One of my friends even went back twice before she found the perfect pair for her injured foot. Of course they aren’t going to give you a refund, they are SHOES and have been on your feet; they can’t resell them (gross) why would they give you a cash refund? Lucky Foot is also very supportive of our local running community and I have received a gift certificate in the past for placing in a race which they were more than happy to honor. Bonus: they give 10% discount to AMFAM members which makes the shoes cheaper than Amazon.

I’ve been getting my shoes from Lucky Foot since they opened in Midlothian & I’ve always been happy with the service and the purchase.

I am a really big supporter of local businesses, especially running stores due to the knowledge of their staff, and Lucky Foot did not disappoint. Even though the shoe I was looking for was out of stock, Tammy (the lady with short hair and glasses) was extremely helpful in suggesting other local running stores. For that and her being aware of other customers waiting I ensured that I gave Lucky Foot my business even though it wasn’t in shoes. Lucky Foot is a great store.

Alex and the rest of the staff were very attentive to my needs. I went in looking for running shoes and was treated very well and it took no time for him to match the best running shoe for me. Staff was courteous and took the time to do a gait analysis on me to find my best shoe. I definitely recommend this place to anyone looking for the shoe for their running ability.

Great customer service! The owner Jeff took care of me personally and was very professional. I have nothing but good things to say about my experience at Lucky Foot. What they do the community is top notch compared to some other local businesses. I could not be happier with Jeff’s shoe recommendation. I am now training for a half marathon to raise money for the FIsher House, and the packet pick up is at his store. Thanks for being supportive to Veterans Jeff! Your kindness will not be forgotten!

Lucky Foot has an awesome, attentive staff. I have been to other running stores and Lucky Foot’s customer service is hands down the best.
After analyzing my gait, we picked out every possible shoe that would work for me.
I tried on every shoe I could– and then waffled for about 10 minutes. I was offered nothing but patience and kindness.
My friend and I– while checking out– complained about having to come south of the River. We confessed that we had even avoided tolls. Alex laughed at us– and gave us the change for the tolls.
Thank you for the great service. I even recently got a EZ-​Pass, so I don’t have to worry about toll money!

Lucky Foot often provides gift certificates to local races for use as giveaways or as awards to participants. A recent race was advertised as having significant prize money for overall winners that came in the form of several Lucky Foot gift certificates of smaller increments. When attempting to redeem, the store claimed they would not honor them as the race director incorrectly combined them when awarding participants instead of giving away much smaller amounts individually. Obviously Lucky Foot would have preferred the latter as that would have resulted in much more store traffic and purchases, I don’t dispute their intention.
But how they handled it is simply NOT the way to conduct a business. When someone travels from far away after another award recipient was able to redeem their certificates successfully, they do not deserve to be told there is no way the store could honor them entirely. YOU GAVE THEM OUT. It’s not like they’re counterfeit. You expected them to be redeemed (you just had hoped in smaller amounts) and just because a mistake was made by a race does not mean you should take it out on the person (s) who attempt to redeem them. Eat the cost and move on, do not throw a public tantrum and just alienate your (potential) customers. Embarrassing and rude are the words and emotions that come to mind. Would not recommend to anyone and will never be back. Plenty of other great places in the region to spend hard earned dollars and this is certainly not one of them.

«Customer service is the provision of service to customers before, during and after a purchase. «Customer service is a series of activities designed to enhance the level of customer satisfaction — that is, the feeling that a product or service has met the customer expectation.»
The perception of success of such interactions will be dependent on employees «who can adjust themselves to the personality of the guest, From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization’s ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.
The quality and level of customer service has decreased in recent years, and that this can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation and/​or a customer service policy. «
The fact that Jeff, the owner feels that is is not only appropriate to refer to a customer as having a «tantrum» in the store is a direct reflection of his attitude toward his customers and the level of service he provides.
Buyer beware of any store who does not give refunds only store credit.
While Jeff may make complaints about my commenting on his store on social media then he should remove his business from all social media sites. The hypocrisy is hilarious, Jeff only wants to use social media to further his business and show positive comments, sorry buddy it doesn’t work like that.
Thanks for the warm wishes and peace and love to you as well Jeff

Awesome staff, Jeff helped me find a pair of new running shoes. He also told me the benefits and how I pulled my foot wrong out of my shoe. I had no idea how to treat a good pair of running shoes. The Store is well organized and clean. They have a small kids area with toys which is really a lifesaver for parents. Next time we need shoes this is the only place we will shop.

Awesome staff and great service… Plus they are offering 10% off for a limited time. You have to check this place out