IHOP

We just left this location and it was literally some of the worst food service I have ever received. My mother ordered a sandwich, which after a few bites she realized had mold on the backside of the bread. Not only did they allow this disgusting food to be served to their customer, but after they were informed of the issue, their only response was that she is welcome to order something else offer the menu (because you definitely want more of the same nasty food). After that, they took an additional 20 minutes to come take the new order like the issue was not important at all and offered no other type of remedy to the situation. Completely dissatisfied and will never eat here again.

The last time I dined at this location was a horrible experience. The restaurant is poorly ran and the lady working the food line (maybe she was a waitress) was yelling at the cooks. It was uncomfortable listening to that and dining there.
This morning I thought I’d give them another try and tried calling in an order. A woman answered the phone and was really rude. I have a feeling it was the same lady! I asked if I could place a to-​go order and she said she had no way to do that at the current time and told me I needed to call back in ten minutes. I did not call back.
I will not be going back to this IHOP. What a joke. There’s better breakfast places in the Fort Union area that actually appreciate getting business!

Waited 15 minutes to get sat. Had to ask for someone to seat us.
Our waitress was friendly and attentive. Food came out quick and was tasty.

The worst example of customer service I have ever seen at a food establishment. I have been coming to this IHOP for for almost 3 years and now the past two times I’ve come here I sit at the front waiting to even be greeted for WAY TOO long. The young lady who is the manager has no idea what she is doing. She over bussing table rather than greeting guests. This is in my opinion the worst place I have been in a long time. Now I have to go out of my way to find another IHOP. Please if you value customer service do not waste your time or money at this location.

My family and I have been here a few time since moving up the street, and both times we have enjoyed our meals and service was great both times. I am currently sitting here writing this review on our third visit.

Absolutely the worst, I will never return. Took 45 minutes to get our food and it was wrong, didn’t send it back because it would have taken another 45 minutes. Server was just there, didn’t seem to care at all.

If I could give them a zero I would! Worst service, filthy restaurant and their teenage waiter was stoned. We waited half hour to be seated when there was only 2 tables, the floors were covered in food… once seated we then waited another 20 min for drinks and to top it off the messed up our food… We will never return to this IHOP and plan on contacting corporate.

We never eat anything except breakfast food, even later in the day. We’re never disappointed. Crepes are great, pancakes are great, eggs are good… Nothing truly exceptional, just regular breakfast items. Never had bad service, either. Kids eat free 4−10pm, which is a nice bonus.

Walked in at 1:40 pm Tues July 28 and empty except for one table. There was a male waiter who greeted me and led me into the right side of restaurant and 8 of the tables were filled with dirty dishes. I made comment to the waiter it looked so bad to walk in with all the dirty tables… he made an excuse that 40 min. Ago he had a lot of kids. He never cleaned them. and seated another customer in section by cleaning one table off. I have never been to an eating establishment who would leave all these dirty tables. Don’t even know if health depth would accept this.
It is now 2:00 pm tables still dirty and no concern whatever. It is not becuz busy. There are now 3 customers

IHOP surprised me this time around. Their restaurant was clean, the servers were kind, and the food was better than I remembered it. My daughter and I shared a 4-​stack of strawberry banana pancakes, which were fluffy and large.
Our server seemed relatively new, as perceived from his jittery body language and odd ‘Ah ha!” moment hand gestures. I ordered 4 links of sausage and he brought me out two. When I asked why, he mentioned something along the lines of thinking that’s what I was really asking for. Nope. Bring out the other two please. (BTW, their link sausages are so not worth the price.)
Anyway, overall it was an alright experience. I wouldn’t seek it out, but if that’s where we wind up again on another lazy Sunday afternoon with friends, so be it.

Service couldn’t have been worse. Server Regan was cute, but disinterested in being there. After food was ordered it was delivered timely. 5 min later check arrived and never saw her again until we paid the check. Had to ask hostess for refills on water/​drinks. One order was for all you can eat pancake special — when the waitress never checks on you its hard to order more. I wish I could say it was a busy time but we could see her behind the shoulder height divider talking to other servers. Never going back.

Service was slower than I’ve had in any establishment in years … I certainly wasn’t expecting it from a big chain like IHOP. This seems to be a BAAAD location, though, based on other reviews.
We were sitting for maybe 10 – 15 minutes before being offered water, let alone had a chance to order. The simple, standard food we ordered took over half an hour, and came out cold and mushy besides. The inattentive serving staff was frustrating … the place didn’t seem terribly busy … it’s just that the staff that was there seemed to spend more time in the back rooms than out on the floor with the customers. It seriously seemed EMPTY except for us and the one other dining party there most of the time.
Maybe they’re understaffed and have people doing both cooking/​cleaning and serving, I don’t know.
AVOID this IHOP. Even if you like IHOP in general, this location cuts too many corners. Even the food seemed skimpy and lazy compared to other IHOPs I’ve been to.

Super slow, bad service. It took forever just to order water. Never coming here again.

We’ve been sorely disappointed on our last 2 visits. The first time we walked in and the place was busy and it soon became evident that there was only one server — pretty much every table had no food in front of them, so we got up and left. The 2^nd time the place was equally busy but there were more servers — however our (incorrect and incomplete) order still took over 30 minutes to arrive. My side of toast was practically bone dry and seemed like it had been sat under the headlamps for some time, my wife’s pancakes didn’t arrive for another 10 minutes, and my son’s order was wrong. Will not be back in a hurry

My husband and I arrived around 930pm at night and there was a lady mopping the front entrance. We stood by the counter area for awhile waiting to be seated. There was one other family there and that was it. Finally the lady cleaning the floor went back and got someone who seated us and we sat for about 10 minutes until she came back and took our order. We didnt get offered anything to drink or utensils. The server finally came back over and asked us what we wanted. It still took awhile to get our water. We waited over 45 minutes to get our food, meanwhile, other people came in to the restaurant and got served but our food for some reason took forever long. We ran out of water multiple times. Terrible location, I never want to go back to the IHop in Midvale again.

I am not a big fan of IHOP myself, but my kids love them because they discovered pancake syrups can come in four different colors here. I think all of their locations are near replicate with that American diner chain look closely resemble to Village Inn. I have never seen this location busy at all for some reasons.
When I compared my experience to another IHOP location I visited, this one seems a bit lacking at the willingness to serve you, and the way they prepare your food. The omelet I got was a bit undercooked and the kids pancake was poor made with just whipped cream slapped on top. I suppose there are alternative locations.

Showed up mid-​Sunday morning with a party of 4. Service was slow, place was dirty. From the dried syrup splashed all over the table holder to the filthy coffee carafe dirty. Food was mediocre at best. I have breakfasted at many I-​Hops over the years, this one being the worst. My wife commented that it was like eating at a truck-​stop. Just calling it as we saw it.

This location gets two stars for service and management. I understand that the weekends are the busiest and I expect there to be a wait time. No problem. 15 minutes and our party was seated. The hostess apologized for the wait. She said they were super busy. The waitress came and took our order in a timely fashion. The wait for the food was 25 minutes. During that timeframe I observed that there was no manager to be seen. Many customers were upset over wait times. The hostess sat everyone at once instead so you had orders stacking up at the grill. When our food arrived the order was incorrect. The waitress apologized and said she would correct it. She never did. She returned with the check 10 minutes later (no exaggeration) and I asked her about the missing items. She apologized again but at that point I was done. Two stars for service and management, 3 stars for food.

I have been to this IHOP on several occasions. I recently found myself in there for breakfast on a Saturday morning with 7 members of the fam during a day long layover of a traveling cousin. The best part of the experience was getting a table for eight quickly on a Saturday morning in the middle of the breakfast rush. Upon leaving, it dawned on my why it was so easy to get a table. This place was awful, but we were caught unaware.
Our server was overwhelmed from the get go with an entire section of booths and two large group tables. She worked her butt off but was obviously hurried and could have used an assistant manager or someone to help. When we asked for silverware, she brought out a stack of bundles and kind of dumped them on the table, letting us sort it out. She soon returned with two carafes of coffee, one of which was nearly empty.
Our food was brought out in a timely manner given the circumstances. Eight of eight plates were cold. Cold eggs, cold meat, cold pancakes, cold crepes, cold waffles, cold toast, cold biscuits and gravy. We knew we were had and rather than sending it back and risking a «little extra» in our food, we quickly ate and got out of there. Nobody reported any sickness, but nor did anybody report enjoying anything about their meal. Our group ranged in age from 16 to 78, and nobody ordered the same dish.
I cannot recommend eating at this IHOP anymore. There was a time when it was standard IHOP fare, which is a decent breakfast, but it has gone downhill considerably since I last ate there a few months back. If it stays on present course, word of mouth and sites like this one will drive this place out of business. I will not return, and will instead offer out of town family a farewell breakfast at either Carls Café or Cottonwood Café which are closer to my house anyway, locally owned/​operated, and offer far better service and food.

I wouldn’t say IHOP has extraordinary breakfast food, I just love breakfast food and there’s so many IHOPS around. Because it’s convenient, I find myself there ordering the stuffed french toast combo (comes with eggs, hash browns and meat if you like meat)
The service is usually pretty average. You usually have to wait a while for everything — getting seated, food, getting the check, etc. But like I said, IHOPs are everywhere and open almost all the time (6am to midnight)