Burlington Coat Factory

This store is mess (like Tasmanian Devil just rolled in here). Through the mess you can find some good deals, but you gotta roll up your sleeves and work through the mess.
The customer service is beyond rude. Just FYI they don’t do returns with out receipts. I tried to get a return on an item and was told to wait in the regular line. The cashier asked «You got you reciept» (yes she used the words «you reciept»). I said no. She said «then I can’t help ya». I asked what could be done about the situation she didn’t even answer just stared at me with pursed lips. I asked if I speak t of someone else. She didn’t answer me again but instead turned around to yell at her manager behind her. The manager was helpful she helped find my reciept on the computer, printed it out, and return my money.
Burlington as a company you should know better than to have a no return without a reciept policy.

Long lines and lazy and slow workers. I was in line for 40 mins and was finally waved over to ring up. I walked up to the counter and the cashier walks away to put away some items at the customer service area (which is NEVER open just a bunch of items piled up there) I stood there waiting and she returned about 10 mins later after having a conversation with another employee. She never once spoke to me or even greet me. She fiddled with the register and then called over another employee to say that she was going to lunch and to cover her. Here I am just standing there waiting and waiting. By now I’ve seen the 3 – 4 customers in line behind me complete their purchase and leave. Her coworker clocks into the register and finally rings me up. I couldn’t wait to get out of there! This place need employees who are willing to work and have customer service skills.

This the worst Burlington Coat Factory ever. Sophia the manager needs to be fired. I came in two days ago bought a housewares item that was broken when I got it home. Came to return it and the one other one that was on the shelf was broken as well. I decided to get another one that was simular and that costs more money than the one that I bought initially. I went to the Customer Service register and it was closed. A lady told me I had to stand in the line that was almost to the back of the store. The line was this same way two days ago when I came in. I asked if could just make my exchange at the appropriate customer service register and was of course told no. I stood in the line and called the store from inside where I got Sophia the manager. She did nothing, sounded like attitude and said someone would help me as soon as possible in the long line and there was only one register open. As I was speaking to her one more register became available. She then proceeded to advise it’s two registers open. I told her it just opened 30 seconds ago. I will not shop here again it’s the same bad customer service all the time. Why have your customers wait in long lines each and every time they come into thus store. I will no longer spend my hard earned money with businesses thst don’t give a shit.

HORRIBLE. BAD CUSTOMER SERVICE. WILL NOT GO BACK… My boyfriend and I were returning a shirt he bought 2 days before returning (never worn) (with reciept) the cashier would not since the box was open told us it was worn which it was ONLY tried on for size… told us to leave because he wasn’t helping us anymore, then threatened to clock out and fight him in the parking lot… talked to a manager who was also rude… other customers then stepped in to help us out and say what they saw ended up talking to corporate and filling a police report on that dude. Hoping he got fired! Waited in an hour long line to deal with a shitty customer service.

This store has HORRIBLE customer service every time I walk in. The lines are long with 3 registers open ONLY. And no one is helpful when it comes to helping me look for things. And I hate to bring race into but it seems like the black female manager and older black female cashiers always have an attitude. I’m black myself so it kinda upsets me to see such negativity from these women. I live in Moreno valley but I’ll be going to the riverside one from now on.

Rude customer service when trying to do an exchange/​return with no receipt although I had just bought my items last week, purchase was on my card and statement.
won’t be shopping here again.

I normally only spend my time writing reviews if they are for great service, but this was by far the worst Burlington coat factory I have ever been into, so I thought I’d review. The store was dirty, unorganized and the cashiers had no sense or urgency whatsoever. Maybe they should spend a little time in a Home Depot to learn how to do their job proficiently and quickly.

Out of the 6 registers there were only 2 open, with a line of people, reaching all the way to the other side of the store. The check out process was very inefficient, and I waited over 35 minutes to get checked out! I’ll never return to this store.

I went yesterday. The only helpful girl was the one we found barely clocking in. There was another «cashier» named cornelle or something of the sort there making layaway calls being real ghetto and rude almost as if she was holding the layaways in her car or some personal space. When someone asked if they do military discount she said «no. But we appreciate their service though.» In the most monotone unappreciative way possible. There was one other person behind us who literally just walked up as the girl handed me my receipt. Being pregnant I can’t really drag a real heavy «room in a box» to my car so she helped me. She waited about 2 minutes while we got our truck and the same rude lawaway monotone person comes out and was like you have a guest waiting you need to call someone and get help. The time she took to hang up those BS calls and walk outside and stand there, I’m sure she could’ve rang up the one person waiting. The girl walked back in and the cornelle person straight said «I don’t know how much help imma be». So she stood there and watched me struggle. I guess discount prices come with discounted customer service as well. and Moreno valleys reputation hasn’t changed. I’m gonna do online shopping from Burlington from now on

I bought a pair of coach flats about a month ago at Burlington coat factory. I never wear them until yesterday, after half an hour of wearing them I had blisters on my back of the feet. I went to the store to return them. I couldnt return them, because I took off the tags off. Of course if you going to wear something. You need to take the tags off. I explained them about the blisters and they didn’t care. .now I have shoes that I cant wear. the employees were very rude. Next time check before you buy in there. The store sucks

If I could give less than one star I would. Tried to make an exchange and I was told I couldn’t because I didn’t have a receipt even though their return policy plainly states «non-​reciepted returns, accompanied by a photo ID and returns after 60 days will receive a gift card for the lowest selling price.»

The variety of clothes is a lot better than Palm Springs but the serviceis equivalent to the area it’s in the store manager Sara refused to give me the lower price of a double marked item it was a four piece children suitand it only had three pieces the fourth piece was a pair of pants the floor rep said that I should get 20% off the cashier wanted to give me 20percent off she refused then as I leave everyone else is taking a card out and no one else is ask for ID but I am and finally everyone else was taking them shopping cart out I attempted to and was told I couldn’t so either all this hassle is because I’m blackor they’re trained to all have bad customer service

I tried to return a defective sheet set but they refused to take it back because it had been used. I bought the set less than a week before and the corner seam tore out.

The return policy is just ridiculous!!! I bought two dresses that just did not fit right. Still brand new with tags and they would NOT let me return it what so ever. I would have taken lowest price of the dresses for a store credit but they refused to take them. The employees i delt with were also so rude. There are signs that say «return with no reciept» will get store credit with lowest price of merchandise but i still couldnt get a refund!!! Ummmm okay… Fix your signs!!!

I just love this store! They are always stocked and have things for cheap. It is like a fancier ross. They do sell drinks and snacks there too. The only thing they need to change is to clean their bathrooms more often. There was toilet paper everywhere and pee stains on the toilet seats.

Ladies and Gentlemen,
You can find formal suits and nice casual pants and good bags here.
Sometimes, I think this place a mile better than ROSS and other stores.
It is worth of visiting and looking inside always when you need decent clothes.

Store is a disorganized mess. There are 7 people in line and only 1 open register while another cashier left to do go backs. I asked the lady t customer service for a prices chek and she had me wait through the whole line. Once I got to the front the only cashier had to go find a comp item and then ask the same lady who I had asked to help me in the first place. I felt bad for all of the people in line behind me. It would be nice if they would care about customer service. I will not return.

I’m not familiar with this department store, however the ladies in my family seems to give this place a two thumbs up. Prices are supposedly inexpensive and there’s a lot of great FINDS here particularly clothing (so they say). My recent experience here (with family) was not bad. The store itself was clean. Not as organized as they want it to be though. They try to categorized their products, signs by aisles and so forth but fails to deliver. I must say, it is an interesting store; lots of variety. I think they pretty much have a bit of everything. I personally was not impressed with their clothing section, but I did find some good priced pack of Nike socks, children books, toys and crafts. It was hard for me to find an associate. I was pretty much on my own to browse and find things. Almost like a treasure hunt type. However, my family seemed to know their way around and did not need any assistance until check out. They were pleased and enjoyed their time in Burlington. They were all excited about their purchases; comparing/​bragging who got the biggest discounted item.
Overall, it’s 3 stars rating from me, 4 stars rating from them.