Walpole Woodworkers

The initial encounter went well. Plans drawn up and deposit taken. After 12 weeks no call to tell us the material wasn’t ordered. I had to initiate all correspondence and many times I got no call back as promised. As of 12 weeks in and still no idea when they would have my material to start, we requested a refund and cancelled the project. I did not feel comfortable with their customer service to take the chance and continue the project. The corporate office was no better.

Similar to others we found the customer service to be poor. Waited for a salesperson to have time for us so that we could arrange for an appointment for a new fence qand arbor estimate. We were told that a «designer» would be sent to the house. A gentleman showed up at the scheduled time/​day and took measurements however, when asked about options on product such as fence style, etc. he could not speak to the details. He didn’t know prices, couldn’t give advice on fence style, etc. After watching him fumble through the books for a nearly 10 minutes he admitted he is «not usually sent out on his own» and was «new at this». We escalated our concern to the store and got a call back from the manager indicating that he would look at the information gathered by the «designer» and get back to us. We never heard from them again and never received an estimate. Ultimately went with another company that was actually interested in having us as a customer. For the money they charge for their product, I would have expected far better customer service. We will not shop there again and have gone our of our way to tell others — including contractors — to look elsewhere when in the market for a fence and arbor.

Maybe we should try again another day. We stopped by and there were 2 other cars in the parking lot. We wondered around outside looking for Adirondack chairs and then came inside. Since everything is a custom order, it’s not as if you just say, «I’ll take two in white». We waited and waited for a salesperson who both were occupied with other customers. At no point did they even acknowledge us. I finally asked a salesperson for help and information about what to do if I was to buy something. They threw some catalogs at us and said they were busy. At that point we wondered around again outside but it started to rain. One more stop inside and we left. For the prices, I would have appreciated even a polite «I’ll be with you in a moment.».

I recently ordered a custom lantern post for a client from Walpole. The customer service is GREAT — my customer service rep Joan walked me through the entire process including forwarding an exact quote. She followed up continuously to make sure all my questions were answered. The post was delivered in the time frame given and their installed (Jerry) was very knowledgeable and professional. All in all a great experience and I would highly recommend their products and plan to recommend them to future clients.

Walpole Woodworkers is one of my favorite stores! We just recently ordered an outdoor dining set, beginning with the purchase from Mike to the delivery by Gerry and Matt it was easy with no problems. Everyone was professional and attentive to our needs. Plus the dining set is high quality… which is why we are repeat Walpole customers.

Small cute place but the set up of swing sets outside this place really lures the kids. We had a hard time saying no and the kids were very excited that the park is coming into their backyard.
We went online checking out swing sets and came upon this place since they sell Woodplay playsets, not knowing the Obamas had a similar set. For people who don’t know what these are, they are the premium playsets made of sustainable redwood which is naturally resistant to insects and decay and requiring no dangerous chemical preservatives. There are other sets out there but these were highly recommended by our well-​thought out friends.
What do these things cost? oh my gosh prices that’s what I say! I remember growing up on cheap aluminum sets. This set we got is beyond $ 3,500…frightening price eh? I thought there was an interesting play set that they offer for $ 25,000… I wonder who would get such a set? must be a commercial place or a super filthy rich family with a gargantuous backyard.
Service for installing was fine… the guys installed the set in less than 5 hours. When the kids saw this set in our backyard and not the retail store, oh… the smiles on their faces and the «wheeeeeee» sounds they make was just so worth remembering.