Pizza Hut

Worst delivery service I have ever experienced. I read on their online website the pizza would take 2 hours to be delivered. 1 hour i understand but 2 is pushing it but I waited expecting my food on time or close to that time. Waited an extra half an hour then decided to call them myself only to find out that my delivery had been cancelled and I wasn’t even told that it had been cancelled. That is unacceptable i usually hate writing bad reviews but this was to bad not write about this would be criminal. I am never ordering from this pizza hut again and I hope to help others not have this experience again.

We came into town for Bottlerock. After Bottlerock we decided to order pizza and avoid the crowds at restaurants. I ordered at 11pm, they said it would take 2 hours because they were so busy. We didn’t mind the wait so we let them know it was okay. It’s 1:42 am, no pizza, no call… no answer. Thanks D bags, never ordering from you guys again but i will call tomorrow. I am not sure yet as to whether they charged the card but no one answers so I’ll have wait!

Wow these people are idiots. I call and get some one who barely understands English she can’t figure out where the address is after I gave her directions and spelled the name of the street with no warning put on hold another girl picks up and says yeah I’ll put you on hold was about to leave rather than go through my entire order again and put up with the idiocy I told them I no longer wanted to order from them! Wow management how much business do you lose every day??? Think about it!

I ordered a pizza from the app. Not my first time doing this. The so told me the pizza would be at my house in 30 minutes. I have never had the estimated time be more than a few minutes off. After waiting 50 minutes my fiancé called to get an update and they said it was still going to be another 10 minutes even though they are literally a few blocks away. 15 minutes pass and I get a call from an out of state number. It’s the delivery guy telling me he is outside and I need to come to the door. I should mention he hardly speaks English. I informed him I was outside and he must be at the same address on marsh court (down the street). I told him he needed to come back out to the main st that I was waiting outside. After several more minutes he still did not show up so my fiancé ended up WALKING down the street and sure as shit there was the delivery guy in front of the marsh court house

Hubby and I ordered the Ultimate Cheese Pizza ((Hand Tossed)) and the Honey BBQ Bone In Wings. Holy Sheshnagi Batman! The whole meal, delivered in less than an hour, was off the hook good! I called to let the store manager know how pleased we were. She was so happy and told me…“I made them wings, thank you”. We usually choose Papa Joes, but I think we found another great choice! Thank you Pizza Hut!

Terrible. We ordered pizza online, completely wrong pizza & when we drove down there to ask for the right one, all we got was terrible service & dirty looks. DO NOT recommend this place

I ordered first trying stuffed crust with garlic flavor. I got stuffed crust, no garlic. Second I ordered a pasta box and they did not give me my breadsticks. I saw there was new garlic stuffed bite pizza and thought I’d try one last time. They gave me burnt pizza, and regular crust with garlic.
I work at a very busy bed and breakfast and will not order or encourage anyone to order from this location. I gave it enough tries.

Ordered two pizzas. An hour and ½ later they arrive, ice cold, with a ton of excuses. I refused delivery, called the store, and was told they were out of the crust I had ordered.
This store sucks. I’ve learned my lesson. Never again.

Ordered online. Got the wrong kind of crust. Asked for ranch on the side… they ran out of ranch. Asked for cheese and pepper flakes. They ran out of pepper. The employee gave a very forced and not at all sincere apology, claiming they’ve been busy «because of the weather.» It’s Napa… and the only weather change we’ve had is about a few minutes of rain in the last day or two. Probably will not be ordering from here again.

Meh, it’s Pizza Hut. I ordered and when I get there they gave me pizza. No frills. No disillusionment that the folks working there enjoyed working there. My kid said it tasted the same as every other Pizza Hut.

Thank you manager on duty for taking the time to answer my call Friday night ⁷⁄₂₅ when my pizza delivery time did not match my email. You explained why your delicious pizza was not on time & your sincerity was all I needed. You’re clearly doing a good job. My pizza got here nice and hot like you promise!

I had placed an order online that would take about a half an hour. Only when I arrived my food took 20 minutes to be ready. That’s a grand total of 45 minutes. I listened to employees take calls and rant about how crazy the day has been. An apology for the wait was nice but not sufficient. This service is slow especially when there are only three employees in the entire facility on a busy day.

I am a fan of Pizza Hut and thus far I’ve only had excellent pizzas from there. We were starving and decided to order couple medium size pizzas with the new crust types, sauces, etc. The online order said 50 minutes of delivery time and we got our pizza in about 75 minutes. The driver said he had to locate our condo, and I think it is fair because he got a map from the front desk. He was very talkative and spoke for another minute or 2 before handing us the pizzas. On a normal day, it’d have been OK but that day we were starving ! Also, he politely mentioned I can tip him if I wished lol
The pizzas itself were well done (a bit over I say) but yummy. We loved the new crust edges. I saw a lot of bad reviews, so I needed to give my feedback as well.

The BEST PIZZA EVER!!! I will dive all the way from Fairfield juss to pick up pizza…

I wish I could give ZERO stars for this place!!! I just tried to order a pizza for delivery and was told «We don’t deliver to your street» Mind you my street is literally 5 min drive away from the restaurant on the same side of town and everything. I have never had a bad experience with them to warrant them not wanting to deliver to me nor do I live in a bad neighborhood to justify them not delivering to to safety issue. When asked the guy the «lead» said «If it doesn’t pop up in my system we don’t deliver there» We asked why not and he repeated himself. We also asked to speak to a manger and he said there was no manager there and that he was the «lead in charge» and that a manger would not be there until Tuesday. Today is SUNDAY people!!! You mean to tell me that place goes without management there for that many days? No wonder why the «lead» has no freaking clue!!! «If it doesn’t pop up in my computer we don’t deliver there» What kind of crap is that!!! Then the dumb A$$ can’t even give me an answer as to why and yet that is the kind of people the absent «Management» leaves in charge for days on end. The owners of this place should be disgraced and should recon cinder how they operate and how they train as well as leave in charge to «TURN AWAY PAYING CUSTOMERS»!!!

Worst Pizza Hut ever!!! They did not get my order right and i can’t get my money back! I wish I read all the negative reviews before I called.

Hands down the dirtiest restaurant I ever been in my life bathrooms kitchen dinning room trash all over the floor more then half the tables dirty wit trash. Unprofessional employees dirty looking dirty scratching there face n hair in the kitchen disgusting. Idk how dis place pases health inspection

I’d give them 3 stars if I was judging them just on food. But this place is in MAJOR NEED OF REFURBISHING. The 1^st thing you see when you walk inside is a bus tub of dirty dishes right by the front door. The only issue we had with ordering was there is no menu board. No problem. We got menus & were ordering shortly afterwards. We had a large ½ Supreme, ½ Chicken Supreme, 8 wings (mild), bread sticks & cinnamon sticks. Our order took about 20 minutes to get to us & considering there were only 3 other customers in the whole store that’s kinda long. But it gave us a lot of time to check out the interior. The booth we were sitting at was very old & dilapidated. It was very uncomfortable to sit on. The windowsills right next to our booth were extremely dusty. The booth next to ours looked the same. They looked like they hadn’t been cleaned or even dusted off in months. There was debris all over the dining room floor. Although it was very slow, not once did any employee even attempt to clean it up. The game room had a dirty home made sign saying «play at your own risk», meaning the machines had a right to take your money. Hmm. The bathroom was a horror story. There is graffiti all over the bathroom, as well as mold on the vent & walls. There were NO PAPER TOWELS! The trash container was overflowing & somebody had left a drink on the top of it. EWW! There were boxes piled high right in customers view blocking the back door. Isn’t that a FIRE HAZARD?! The employees were neither friendly or attentive. As a matter of fact one of them sat down to talk to his girlfriend (?) while customers were waiting for service & the floor remained unclean & tables were sitting unbussed for over 20 minutes. The tv’s were left on some kind of cartoons, even though there were no children present. The food was actually not bad. The pizza was served hot with toppings spread out along the whole thing. Our wings did taste a little off, but they were hot too. The bread sticks were plain, but served with hot marinara, which was a plus, & the cinnamon sticks had their own dipping sauce (icing?) which was nice. It was a little confusing that all of our appetizers & pizza came to us at the same time. Shouldn’t appetizers be served 1^st? I think so. One of the employees was wearing his baseball style hat on backwards & there was no apparent management person on staff. Maybe there was, but we couldn’t tell. There was no follow up at the table after receiving our order. Nobody came to see if we wanted a box for leftovers & as we walked away there were no salutations or acknowledgement from anyone on the crew. They obviously could’nt care less. Will we be back??? Not on your life. There are plenty of other pizzerias in town who actually interact with you & keep their place clean.

I’m going to preface this by saying I worked in management at a Pizza Hut for a very long time so I’m aware of what goes on behind the scenes and how the store should be managed. I also know what the auditors look for and how the food should look, so when I visit a Pizza Hut (actually, any restaurant), I’m extremely judgmental.
That being said, I give this location 5 stars. I am not taking away a star because of the hideously old décor because I’m sure it’s pretty costly to change out and why spend money on that when it can be pumped back into creating new products, especially since it’s just old, and not dilapidated.
So the food was pretty good, much better than I expected since I am not a huge fan of PH food (it’s been years since I’ve even had it), I just work nearby and was craving their pizza rollers. I love it when the cheese explodes out of those things and gets nice and crunchy – best part.
The customer service was excellent. Katie took my order over the phone and helped me when I got there. She was very friendly and as cheesey as it sounds, it sounded like she was smiling over the phone.
Everything that I could see behind the counter looked pretty clean too – the oven, the proofer, the freezer, even the air vents and baseboards looked pretty clean, and those are a huge pain to keep clean and are generally the most common things to be docked for on an audit.
The dining area looked pretty clean too, although there was one un-​bused table (and it was dead slow) and 8 thousand fingerprints all over the front doors. Anyhow… curteous and prompt service, good food, and I’m a satisfied customer. Good deal.

Any place in Napa that seems a bit more easy going, and not so uptight gets an automatic 3 stars.
The Jefferson Pizza Hut gets 4 because it simply doesn’t-give-a-fuck, and that’s cool with me.
The place is almost comically dirty.
We sit at the same booth every time we go, not out of habit or nostalgia but because its the only booth that doesn’t have plates, leftover crust strips or other assorted leftovers strewn across floor, table and chairs. I say ‘almost’ because one time that clean booth was occupied and it sucked. We had to wade into the leftover-​sea and manage for ourselves. If the cashier chicks cared about charging you correctly for everything I would be pissed but most of the time they forget to ring something up or make a mistake and, cha-​ching, you get a free drink, or side of breadsticks.
There are a few things I really like about this particular HUT, the Thursday bluegrass performances are really fun to watch,
and then there is the video game room.
I think I have been drunk at least half the times I have been to this HUT and each time I always find a couple estranged children to play games with, I am not sure why but the place reminds me of Oliver Twist.
My girlfriend gives me a handful of quarters and some façade of legitimacy in the eyes of onlookers who at first glance are imagining a puppy, roll of duck tape and a windowless van parked outside to match my drunken swagger and excitement at seeing the blinking lights and my vertically challenged victims. At first they think they have me as I stumble and slur my way over to the coin conversion machine. They look at me like a poor sucker when I ask if they want to «really learn how to play that game.» I loose the first game, «oh! you got me on that one little man.»
Then no more.
Tekken, YOU LOSE!
Bubble Bobble YOU LOSE!
XMENvsMARVEL HEROS, YOU LOSE! YOU LOSE! YOU LOSE!
«Mike, pizza’s ready»
Walk like a Champion