Relax the Back

I’m a big and tall guy and have always have a difficult time finding an office chair that works for me.
Relax The Back has not only a quality product called Lifeform but you’re also able to design and customize your own chair. I been to a lot of office chair places and never had that option.
I was able to customize and build my own chair with great help from their sales staff.
I was able to get the correct chair height by selecting the right base and casters and also the correct piston size to raise my chair to my desk height. They offer 4 seat sizes and three types of chair backs, and two ergonomic arms. In addition you can select form over a dozen types of leather and fabrics and even add a monogram or logo. It’s the best ergonomic chair I ever used.

My wife and I made the mistake of buying a couple of very high-​end zero-​gravity recliners here. On the floor they had the Human Touch PC-​410. We made the mistake of trusting the salesman that the PC-​610 model would feel exactly the same, the only difference being that the PC-​610 is motorized. So wrong… It turns out that the PC-​610 uses a completely different adjustable lumbar support that is a rare utter failure on Human Touch’s part. It is simply very uncomfortable compared to the padded lumbar on the PC-​410.
Their delivery service was awful, and actually assembled the chairs incorrectly. Combine that with the fact that one of the chairs had a defective lumbar support that would inflate to maximum size whenever the chair was not in use. I was soon in agonizing pain from trying to break in the chair, and actually had to see a doctor.
To their credit, the salesman and a rep from Human Touch came out after a week and reassembled the chairs properly. But the lumbar supports were still uncomfortable, even the non-​defective one in my wife’s chair. The salesman suggested switching to a different pad on the chair. I drove to the store to try it out, and within 5 minutes was in pain again. He said it took time to break in a new chair, and I would have to deal with some discomfort. I’ve already dealt with two weeks of pain from these chairs, so I asked him to just let me return them.
The Relax the Back website talks about a 15% restocking fee, but the Naperville store has small print on their register receipt saying that it’s actually 25%. I even discussed the 15% fee with the salesman, but he was (by his own admission when I called him later) so focused on trying to get me to exchange for something else that he didn’t even catch the mistake. Their computers weren’t working so it wasn’t until I got home and saw the confirmation email that the salesman sent me from his Gmail account that I discovered the 25% and an exorbitant $ 145 pickup fee.
I asked the manager, Michael, if he was willing to compromise at all on the fee. Since the salesman had misrepresented the product, and it had been misassembled, and defective, and caused me excruciating pain, I thought maybe they would do something in the interest of good customer relations. Michael was completely inflexible and unapologetic.
I deeply regret doing business with this store. Don’t shop for furniture here if there’s any possible chance you might need to return it. Don’t buy anything that doesn’t exactly match a configuration on the floor. Don’t trust their delivery service to assemble anything. And don’t expect them to apologize for their mistakes, even verbally.

I came in looking for a new pillow. I was waking up with headaches on a daily basis, and my beloved pillow was rather old. While we debated getting a new mattress, I was looking for a less expensive option to try first.
The salesman that helped us was friendly and attentive, though also high-​pressured, car salesman type feeling. He dropped the price a couple of times while I deliberated. I’m pretty particular about my pillows, but this was still the most I’d ever spent on a pillow. The final price was less than they sell it for on the website. No returns, which sounded pretty standard, though have since looked up the place I bought our other pillows from, and they would do returns there.
Tried the pillow for a few days, hated it, so it just sits in our closet.
I ended up getting a new mattress elsewhere and switching back to my old pillow, headaches resolved. I had pretty much decided from the pillow buying, I wouldn’t look at the mattresses there. I’m just not a fan of that sales approach.

Got our tempurepedic queen bed here and have never looked back. Excellent ergonomic pillows, work chairs and exercise ball type seating. Definitely the place to go if you’re looking for serious ergonomics equipment, or a fancy massage chair. Best deal we got was just around Thanksgiving.

Pain in the neck! Yes, I have been called that more than a few hundred times in my life. However, unfortunately, I have been experiencing it too!
My PT suggested that I upgrade my pillows. Specifically, she suggested a tempurpedic– a REAL one. Not an imitation. Since I have sworn off all pain meds, I decided to follow up on this suggestion. I looked for stores in the city, specifically, ones that dealt with back/​spinal stuff. I knew I could go to a mattress store, but I wanted MORE! I found this place, located somewhat near one of our outer offices. I decided to extend lunch and check it out!
Good decision. Paul was working– and he was incredibly helpful. We went through the variety of options and I tried them out. I ended up choosing a nice, temperature sensitive (meaning it does not get hot) specially designed for support pillow. Since I have a couple of very important specifications in addition to the temperature, it was interesting. He was really helpful, especially with some of the other specialty items they have in this store.
Yes, I dropped a load of cash on the pillow and it is non returnable. After a couple days of sleep, I am still on the bench. It is COMFY. I love that. We shall see if my body gets in tune with it.
Either way, this was a great experience. I learned some new stuff, I got a well crafted and specially designed pillow that should last for quite awhile, and I have some ideas for the future!
Check this place out. Really. They have some awesome stuff! * I so WANT the Zero gravity platform*