Red Lobster

We went here for my father-​in-​laws birthday. We waited 30 min to be seated and half the restaurant was vacant! The waitress took 20 min to get us our drinks! So I asked to just bring pitchers of water so we don’t have to wait. The portions were very small and there is no free dessert for birthday people! And my father-​in-​law got sick the new day. This is the 4^th time I have had terrible service here and I will not be going back!!!

My nephew was in town visiting in December for Christmas, so we took him to the Red Lobster in Naples. The waiter forgot my nephew’s order, and we were there for over 2 hours because the service was so slow. My rice and chicken were so dry, I couldn’t eat them. When I complained about my food, the waiter said «it is what it is, some days it’s good and some days it’s not so good!» My daughter threw up the entire trip home and for the next 3 days, and my husband was throwing up that night when we got home. I called the restaurant immediately to let them know. The manager said this had never happened and then offered me a gift card to come back. She also said that the store manager would call me the next day. However, no one ever called, not even to check on my daughter! Red Lobster was my husband’s favorite restaurant. He no longer feels that way and we will never go back.

I enjoy some of the things here. What I have to write about today is the service. Place was not crowded at all and our waiter couldn’t be more pleasant, said all the right things, but the worst! As far as a waiter. Was also tending the bar as he said they were short? But he was back and forth with his two friends only at the bar. All over them, countless rips in seconds for them. I looked for him many times. He forgot the drinks. Another time the extra salad dressing. And of course the entrees. Called out to him many times as he passed, he never heard. Was very upsetting as you know when you see this going on. Even after I reminded him of the drinks and dressing, etc… it never came. I addressed him about it and he apologized and again said all the right things… so, be warned! He’s a young man (25) with a goatee. I watched other servers/​customers who were taken care of. We were just lucky!!?
What was most upsetting was it was our anniversary and didn’t need these annoyances at this time. We dine out a lot. This rarely happens. And I still tipped him 20%…maybe I should have halved that.

So I came here with my girlfriend and out 2 year old son. This was my first time EVER at red lobster so I was excited because I love me some seafood. We were seated right away and as we went through the menu trying to figure out what to order. We noticed that it’s been taking a very long time for anyone to greet us l. 20 minutes have gone by and no one has came over to even take our order for drinks! A nice lady that sat right next to us called a server over and TOLD him we have been sitting here for a long time without any service SHOUT OUT to the nice lady! And the service LOOKED at me and WALK away!!! I’m never coming back here!!!

One of the worst customer service experience. You would think a well known restaurant, well staffed, and pretty organized would be better with service quality. I called ahead for a table, the hostess was very nice and quick to seat us at a table. But that was it. We were not greeted or even looked at. The table next to us even had to raise her voice at her waiter to see what’s going on. And the waiter himself did not even come over. Needless to say we got up and left. Not going to spend our money on bad service.

Excellent! Medium price levels, but high quality food, especially when you like fish and other sea food. Nice and friendly service!

Sehr leckeres Essen!
Freundliche zuvorkommende Bedienung!
Fisch total frisch und gut zubereitet!
Schönes Ambiente und sauber!
Preis Leistungsverhältnis stimmt!
Also los, geht ruhig hin!

Excellent chain Red Lobster restaurant. Seated right away, fast service, unlimited hot cheddar bay biscuits; what else can I say. The scallops were tender, but the flavor was not great. The coconut shrimp appetizer was fantastic. The salads were fresh and large, complimentary with the meal. Rice was good. Entrees come with a side like baked potato or rice. Great deal, good prices. Food was served hot, right after we finished our salads and app. Warm cheddar bay biscuits, melted in our mouths. Attentive service. A typical Red Lobster, faster than usual, better than usual. Mostly frozen seafood. If you want fresh sesfood, try a local place, but be willing to spend more money.

Pro
— Schönes Ambiente
— sehr freundlicher Service
— schöné Auswahl an Fisch und täglich Catch of the Day
— ungegrenzt frisch gebackene Käsebrötchen als Vorspeise
Contra
— Klimaanlage viel zu kalt eingestellt
— oft lange Wartezeit auf den Service /​die Getränke
— bei den panierten Shrimps ist die Panade zu dick

This is the first time I have ever been and it was good. I stayed at the hotel next door and this Restaurant is convenient. My server Flavio Sp? Was great. I will definitely go back. I had salad, chicken, mashed potatoes. Nice and simple

I’ve been to this Red Lobster 3 – 4 times within the past year, the most recent being this past week, for the endless shrimp fest. I was kinda bummed that there are only 5 types of shrimp to choose from when they offer so many more on a regular basis, (and teriyaki was the only real «healthy» option), but I made it work. (Not the restaurant’s fault, but the chain as a whole.)
My food was good, at least. My fiancé wasn’t quite as happy because they undercooked his steak and broccoli. The waiter was very (but not too) attentive, and worked hard to make thing’s right.
As always … the cheese biscuits were freaking A-​MAZ-​ING!
The place is dimly lit, but appears clean. The women’s bathroom usually smells like pure ammonia, which makes me gag.
If you visit during the week, it’s usually pretty empty. Weekends are busier, but not obnoxiously. I do NOT recommend going on a holiday … Last Valentine’s Day, my family of 3 had an 8:00 reservation. We arrived at 7:45, and were seated sometime around 9:00. (The waiting area was elbow to elbow, overflowing into the parking lot.) After we sat down, it took another 30 minutes just to get our drinks … We ended up leaving around 11:00. Longest dinner EVER! They were way understaffed for such high demand of customers.
All in all, I do like the place. It’s not my FAVORITE restaurant, but I’ll continue to visit, periodically.

Seafood, love it! We got a dinner with friends and this was our first time at an Red Lobster. Our friends advised the Ultimate Feast and that was awesome!
But because it is a lot of seafood, a lot of it will be cold before you can eat it.

Never a bad experience. Well, once or twice the service was slow, but I don’t really care as long as the good is fresh and tasty. I’m not a big fan of lobster, but I have heard some complaints in the past about it being over cooked. I love the shrimp or crab scampi!

Das Preis-​Leistungsverhältnis stimmt hier und wir gehen sehr gerne mal her.
Shrimps all you can eat ist jedes Mal ein Highlight.
Aber ich mag auch die Vorspeisen und Salate. Die Desserts sind nicht ganz mein Geschmack, aber die sind mir in Amerika ganz allgemein zu süß und zu mächtig.
Leider wird der eine oder andere Fisch auch mal richtig «tot» gebraten, insbesondere die Shrimps können schon mal fast hart sein, weil sie einfach zu durch sind.
Nach dem Bestellen bekommt man auf’s Haus: Cheddar Bay Biscuits
Noch ganz warm serviert, bestrichen mit einer Knoblauchbutter. Ich liebe sie!
Meine liebste Vorspeise, die Onion Rings und Peach-​Bourbon BBQ Scallops gibt es leider nicht mehr.

This location is always busy and has been here for over 20 years. They are still serving great food. The floor is clean, average noise, booths are a little tight for four people, though. Menu has a lot of choices, daily specials and big portions.
The server was very nice, but was weeded for about 10 minutes we didn’t see her to order. But, she really made up for it afterwards by checking on us, kept the drinks full and friendly.
I’ll be back again soon.

I had the Tuesday pick three shrimp combo. Delicious. I got the shrimp scampi, coconut bites (spicy), and fried shrimp. Our waitress was very friendly and she even bagged us extra biscuits up to take home. Awesome staff. Very clean. A+

Food ok and wait staff over worked.

This place can have serious wait times. I like going here for lunch to get a bowl of clam chowder. They have changed the way they prepare the Walt’s Shrimp and it doesn’t taste very good to me. That was one of my go to menu items so they loose a star for that.

After years of avoidance, finally gave into having lobster, (I feel so guilty supporting those poor things locked up in the tanks) well… it was horrible. I ordered from the new special menu, trio with veggie, shrimp scampi and shrimp on skewer.
Arrived with black specs all over, turned out it was peppered like a steak. Could not taste the lobster at all, so much seasoning. THIS WAS NOT mentioned in the menu.
The rest was warm. Great baked potato as usual. Tried cole slaw for the first time, due to them canceling my French dressing, it was pretty tasty.
The place was sooooo cold, even my hubby had to return to the car and get a jacket!
AND after we requested to sit away from another family, what happens? After that family leaves, they seat another one right next to us, while the rest of the restaurant was EMPTY. WHY DO THEY ALWAYS DO THIS? It wasn’t even the same server.
Server was nice but did not return to ask how the food was. Started getting busy by this time.
NO MANAGER in sight of course. :(I use to love this place… ah well… things change, even with coupons… not sure I will return.

What you usually get from a Red Lobster. Not the best seafood but for the price its not to bad… love the biscuits! Wait time was horrible!

Okay, not the best seafood, but good service and great cheddar biscuits! Just had the fish & chips for lunch… The haddock was really good, the homemade chips could have been cooked a little more. I don’t know if it was just today, but they were extremely salty. I love salt, but the guy on chips loves it more.