The Ritz-Carlton, Naples

WOW. This place. Talk about the finer things in life and you’re talking about the Ritz. The staff work and and do a great job. It is total full service the minute you step in the door. I got to be a queen for a few hours while visiting Naples and I loved every minute of it. The beach is only steps outside the back exit and it is as beautiful as one might imagine it could be.

I’m an Eggs Benedict connoisseur, in search for the best Hollandaise sauce. Well I have found the very best at the Ritz Waterfront, the way I like it anyways — rich and light with lots of lemon and a pinch of cayenne. It’s a long way ~ I’ll look forward to next years trip.

What can I say — everything a 5 start resort should be. Just off my 5^th stay at the Ritz Naples over the past 3 years and I have never been disappointed. The service delivery is consistently excellent at every turn and it is clear there is a deep culture of service excellence. Every member of the staff — from the valets to the front desk to the waitstaff to housekeeping staff — cheerily greets you with a smile and are eager to do whatever they can to make your stay even more pleasant.
Location couldn’t be better. Beach is spectacular with white soft sand and Ritz service at your beach chair. Rooms are not the biggest, but are clean, well appointed and very comfortable. Small balconies perfect for a nice view and to sit for a quick drink, but you shouldn’t be going here to spend a lot of time in your room or on your balcony.
Health club is well equipped and the spa is outstanding. The Gumbo Limbo is a must for a cocktail and make sure you sit facing the beach, and if you can, do it at sunset one night.
One of the few places I leave feeling totally relaxed, completely recharged, and already looking forward to my next stay!

A quick one night stay-​cation away from home. Was looking forward to being pampered and some R&R. Received the exact opposite. I travel frequently and can only imagine the 5 star reviews are from people that have not traveled much and does not realize they can experience better?
TONS of groups and buses…
Would not return and would not recommend at this price point.
Some Bullet points:
Front desk women incredibly rude and unwelcoming– long check-​in line–
Not disability friendly should you require extra services or a service animal even with appropriate service animal credentials.
(Keep in mind not Pet friendly whatsoever!)
Not Travel Agent friendly
King bed reservation turns into receiving two double beds.
Room outdated
NO movies offered. NONE. but you can buy Netflix for old movies
Terrazza Restaurant lacking scene (as in empty on a Saturday night) — bread stale
Personal: Developed allergic rash reaction to facial even after making it known severely allergic to any preservatives and must use all natural products.
Room Service Dessert– Cake was undercooked. Received Batter.
On a positive: Best massage therapist. Jackie I think her name, was fantastic.
Update: I tried to lick my wounds and do a little shopping before checkout… The boutique was equally disappointing and I left with only a bracelet.

We have been here many times and continually enjoy this beautiful property with exceptional service all the way around. «Pea» at the cabanas is outstanding! He makes each visit special and memorable … And don’t get me started on the food! Truly wonderful!

Ahhhhh, le Ritz. How can you not fall in love with these resorts?
I was fortunate enough to visit in November for work, and while it was unseasonably warm — I loved it! I think the Gulf was something like 80 degrees during my trip? Heck yes!
The service here is of course nothing less than what you’d expect of a Ritz. All of the restaurant staff, meeting staff, concierge, etc. are willing and eager to help with whatever you might need.
I loved their beach bar. I can’t remember what it was called, but they have great entrees and really solid fish tacos. And surprisingly amazing salsas.
I’d love to stay here again!

What else can you expect besides a 5 star from a Ritz Carlton! I had a very short stay but it was great.
I stayed in a king suite with a beach front view. So gorgeous. Honestly, I never wanted to leave the room. I was cool with staying in the room, ordering room service and enjoying the view but unfortunately my company wanted to run around and enjoy. So we did :)
Gumbo Limbo restaurant right on the beach was great. Drinks were awesome as well. Service was not over the top but just what was needed. Food was delicious! We shared a few dishes. Cesar salad was yummy, the chicken sandwich was dry (said my dad), we had the seafood mashup, lobster quesadilla, and some sort of fish taco. The Caesar salad and lobster quesadilla were my favorites! Like so so yummy!
The pool and beach are beautiful, per expected again. Complimentary chairs and towels on the beach, free ice cold water, umbrellas cost a small fee and there is food and drink service per request. There are also some water excursions available — paddle boarding, jet skiing, maybe parasailing? I’m not too sure on the last one. I wish I had enough time. So if you do definitely take advantage of that opportunity.
All the shops were so great! Kept us busy during the small rainstorm (typical in Florida — don’t be alarmed). They sold the pillows, throws and comforters that are in the room. Was soooooo tempting to purchase all of the above but I stopped myself LOL! My Costco throw will do just fine for now! There’s a little coffee/​snack shop. Cute cute. Some fun clothes that say Ritz Carlton or Naples. You know, the expected sort of hotel shopping.
The gym was something else I wish I had time to enjoy. Nice size for a hotel. Full of top of the line equipment and they have group fitness and yoga classes throughout the week!
Dinner was at The Grille which was absolutely amazing. Great experience from beginning to end. Check my review on The Grille in a separate post.
Breakfast was at the Terazza (I think that’s what it’s called). Pretty nice. I’m a simple breakfast kinda gal and there was a lot of deliciousness to choose from. The Cheese Blintzs were my favorite. Not hot, warm and perfect. There were bagels, fresh fruit, omelettes made with what you chose, scrambled eggs, bacon, pancakes, cereal, potatoes, waffles, yogurt and some yummy cakes. I’m probably missing out on some more food options. Literally you name it and they had it. Even fresh squeezed orange juice!
The spa looked fabulous. Of course something else I didn’t have the time to enjoy. We tried but there was nothing available with such short notice. When I go back, I will absolutely book a spa day in advance.
My dad spent an afternoon golfing. He’s still dreaming about the course! He loved it. Was very pricey but it is season time. So understandable unfortunately LOL. Worth it if you are a golfer for sure!
Pool and beach were great. The hotel in itself is amazing. There were families, couples (older and younger), there was a wedding (SO BEAUTIFUL!!!). The place is great for everyone. If you have the chance, for sure give it a try and enjoy!

The Good: Service; Beech area
The Bad: Notta Thing
The Rest: Stayed for five nights; the staff was always exceptional and gave the impression of wanting to make stay pleasant. Beech was great. No beech activities after 8 pm because of turtle nesting. Shops had ok selection. Food was very good and outside bar between beech and pools had fast service with a nice selection of food and drinks.

FIVE stars is NOT ENOUGH! The hotel itself and room accommodations are exactly what you expect for the Ritz nightly rate. However, the overly accommodating hospitality of the staff at the Naples resort goes well beyond expectations! My husband fell very ill 24 hours into our 20^th anniversary weekend get-​away (Aug 21 – 23). So ill I had to call the front desk for housekeeping services at 2AM. Not only was housekeeping rushed to our room within 5 minutes, the night manager made a personal trip to our room to provide any assistance he could offer! We were treated like family! Words can’t express how overwhelmed we were by the sincere kindness. The Ritz’s Naples is now our ANNUAL anniversary destination and we are planning our 25^th vowel renewal with the Ritz’s!
BTW we learned he contacted salmonella poising from Cheesecake Factory at the Fairfax, Virginia location the day prior to leaving for our trip! The local Naples Urgent Care doc put him on a powerful round of antibiotics and he was feeling well enough to enjoy the last day of our trip!
Ritz’s staff thank you! EVERYONE was beyond AWSOME!

This place is great, good food, drinks and the atmosphere is great. I just didn’t like how they weren’t so much on top when I was sitting outside of the restaurant. Also after people leave tables aren’t clean right away. Bummber for such an expensive place. Referring to Dusk

If there was such a thing as a really nice Hampton Inn, it would be the Ritz-​Carlton Naples. Overall, a decent place but only because I was hosting a client here at a private event and the company paid for it. Otherwise, I don’t think the price is commensurate with the experience that most guests receive here.
This would be a Unilocal 3-​star property but with the Ritz-​Carlton price tag, I say it’s 2.5 at best.
The positives:
ACCOMMODATIONS: clean and crisp. I felt that housekeeping did a fantastic job. I didn’t see any pools of dust bunnies. Also, the sheets are comfortable and folded expertly. Very nice.
GYM: very clean. An attendant is on hand to help you with weights, provide extra water/​cold towels, etc. Great service at gym.
The not-​so-​positives:
LOBBY SERVICE: The level of service varied throughout the property. Varied from the bizarre and ineffective (the coffee bar lady trying to take orders from 3 separate customers at once (she failed)) to great service from the sushi bar servers and chef at DUSK. Except for the valets, many hotel employees seemed aloof, looking like they’re killing time. For example, if you need directions to a place at the party, you have to seek them or go look for one.
BANQUET: We had a banquet lunch and dinner here. They ran out of numerous items– which didn’t make the best impression as I heard many clients grumble. Also, many meat items were overcooked. Stick to the pre-​made salads, that was great =)
Conclusion: I would have preferred to stay at the Hilton Naples down the street. At least I know what to expect.

Can I say that I was more a fan of the ocean and the beach than I was of the hotel? Anyone who considers this a 5-​star hotel most likely forgot their meds. It is OK plus a little more at best. The beach itself is A-​mazing with wonderful warm water and sand that is lush beyond belief.
So why is this not a 5-​star resort? I will start off by saying my husband was the one lifting our luggage out of the trunk of our rental car. The valets opened the car doors for us to get out but we were hauling our own luggage while they pointed where we would go to check in.
Service at the beach didn’t start till 11am or so. Which is horrible for those who are at the beach by 8am and wouldn’t mind a nice fruit smoothie or glass of orange juice to kick off the morning. Also, you will never be able to order food at the beach — it’s drinks only. So you will need to walk your own pretty behind to order carryout and walk it back to your chair. At most finer hotels, you will also get some kind of padded beach chair or some padding. Only at the pool will you find a padded chair, at the beach you will get the cheapy cheapo lounge chair.
I only ever saw 2 waitresses working the beach — they were greatly outnumbered.
We had breakfast twice at their on-​site restaurant, Terrazza. It wasn’t bad but the buffet is very similar to the complimentary breakfast at a much more affordable Hilton — perhaps just a small tiny bit better. The option is also there for you to order off the menu, however, we found that 99% of the menu was in the buffet. Therefore, making it pointless to order off the menu.
For dinner we dined at The Grill on-​site. It was a beautiful restaurant and our waitress was super sweet. They forgot one of our sides and by the time she came back to check on us, we were half way through our meal. Thankfully, they didn’t charge us for it. The meal itself was OK — I didn’t eat 80% of my food because it was rather bland. I actually found Chick-​Fil-​A to have a better seasoned piece of meat. However, when asked if I wanted to take it with me I said yes and tried to not be rude. The gentleman who packed away our food even put in some silverware for me. It turned out to be dirty silverware by the way. I was disgusted so thankfully I didn’t really have the heart for my leftovers anyways.
The rooms are nice and clean but they are also pretty average.
They also put us in a room next to a family with screaming children. Oh, waking up at 4am to a screaming baby was just peachy.lol.
You do not need to be snob or a caviar on your bagel each morning person to see that hotel just isn’t quite there yet.

I don’t know what to say about this place other than it’s always mobbed with people and part of the reason I pay $ 400 and up for a room is in order to experience peace, quiet, serenity, not crowds of people waiting in line at the valet, for example.
Rooms are average, no big deal.
Spa is also just average.
Sadly, the 5-​star hotel options in Florida are few, however.

Oh please… Anyone not giving this a 5-​star /​5-​diamond review is either a prima donna seeking to be the fashionable über critic, or simply has it out for world-​class service.
The Ritz-​Carlton, Naples is the embodiment of «grande dame» elegance you find in history books. Here, you enjoy a level of service generally reserved for tales passed down by your elders — of previous times.
I’ve noticed that over the past few years, décor has shifted from the admittedly old-​school appointments of stark conservatism (old masters oils, ancient Persian carpets, late Renaissance tapestry) to an invigoratingly fresh and neo-​millennial interior made evident by contemporary artwork and furnishings throughout. The grillroom was, from the opening in the mid 80’s through just a few years ago, the bastion of the «ye olde English gentleman’s chophouse» with dark woods, opulent artistry and meat/​potatoes sensibilities. Now, a lighter/​airier feel permeates through — the lighting is brighter — the colors bluer and fresher. Precisely how it needs to be to make sense to the clientele of now.
Service from the front door up to the room is exemplary. Nick (doorman) is masterful and is everything a doorman is in the largest of cities. Kevin (bellman) is uncannily knowledgeable of not only the hotel, but of Naples in particular and of Florida and the Caribbean in general.
Professional critics could go on and on about this. I’ll end it here by saying that if I were to go on and on, it would be as glowingly as what I’ve put down so far.
I will end with Robert (bartender) down at the Gumbo-​Limbo beach restaurant/​bar. He is hands-​down the best bartender I’ve ever come across. Cool as a cucumber — and always smiling. Right out of the movies.

Best Service Ever! Treated like Kings & Queens our entire stay. Nothing else can compare. Food, drinks, & ambiance are superb!
It was so romantic as well– having a cocktail at sunset at the «Sandbar» beachside.
Make sure to make a reservation at «The Grill» for the best fine dining experience I’ve had in awhile… (They even decanted our bottle of wine for us) & def order the Escargot & Lobster risotto!
The hummus with feta «snack» poolside was also above & beyond & should not be missed. You won’t find that anywhere else.

It sucks to have to give a Ritz Carlton a bad review but the 3 negative service experiences that we encountered on this 5 night vacation warrant it!
I am appalled to be told that my Platinum Ritz Carlton status does not apply to late check outs at their resort properties! Why then do I have a Platinum membership status with the Ritz/​Marriott brand. This isn’t the first time the membership status has gotten me nothing and the reason I have began giving my business to Hilton properties. Telling me that they cannot accommodate my requested late check out because they need my room for an incoming guest sure does make a person feel like they don’t care about you.
Usually the staff at the Ritz is trained to be service oriented and accommodate your needs. Not our waitress at the beach on Wednesday afternoon. When asked if the waters on the tray she had when bringing our drinks were available, she indicated that they were for another guest. Ok, that certainly isn’t a problem, but when she proceed to point out the water cooler and cups near the stairs and recommended that we could get water there, I was quite taken aback. It wasn’t until her 3^rd stop back with more drinks for us that she offered to bring us waters so we wouldn’t have to get up and do the work ourselves. Not what I expect from Ritz Carlton service!
Lastly, my colleague was on a business call on Tuesday evening outside near Gumbo Limbo and was pacing near the beach house while on the phone. Dress shirt, Sperry shoes and kaki shorts. Apparently because he was wearing his ball cap backwards he was stopped by security and aggressively questioned about his room number and if he was in fact a guest. The security guard even had the gall to imply that Ritz guests do NOT wear their hats backwards. I believe he will be filing a formal complaint with management as he was disgusted with the way he was treated.
I was here for a corporate event so did not have choice in our stay here, but I certainly will not recommend this property to anyone and will not stay here by any choice of my own.

What an unbelievable experience!!! The prestigious name of the ‘Ritz’ definitely lived up to it. I was highly impressed with hospitality of the staff and the magical décor of the resort.
We were celebrating my sisters engagement and my mothers birthday. The staff was very attentive and did everything they could to help us with the festivities. We felt endlessly welcomed at all times and were always greeted with a smile.
The amenities were impressive; my favorite being the fruit infused water jugs you could find at almost any corner you turn. They go out of their way to make the experience outstanding and it never went unnoticed. I WILL BE BACK (in my best Arnold Schwarzenegger voice)
If you have never stayed at the Ritz before, stop what you are doing this very moment and book your next getaway there. It will be well worth it. I promise.

Feeling pretty lucky to be at The Ritz-​Carlton, service is absolutely impeccable. The free champaign is so gimmicky but very good pr, and it gets you into the mood for only the best and that price is no object. $ 850 per night is the most we have ever spent a night anywhere. And it was a special, should have been $ 1250 per night. So if your staying here then I guess you don’t care how much it costs but it’s for the people who are on a budget. The room was nice, ocean view, small but very clean, in fact they clean it twice a day if you want. The Ritz had two buckets with beach toys in them for my kids. A sweet letter, and a free umbrella on the beach for the duration of our stay. So we stayed for 4 nights and had dinner twice at the hotel. We were trying to be frugal as you can be but still managed spending another $ 1000.
The Ritz loses a star because I ordered three piña coladas with floaters and the bill was $ 75. Drinks were just ridiculous. Everything else was just great, pool, beach, restaurants, food, cleanliness, service. I mean your at the Ritz so it’s expected but it’s still just hard for me to pay that much for booze.
Would I come back… without hesitation. Was it good for kids? Yes it was amazing for kids. Kids had the time of there life. We even paid an extra $ 100 so my daughter could be a Ritz Kid, it was feeding frenzy day so she fed the animals for two hours.
We will be back someday.

Maybe I’m just high on life because I’m sitting here on a balcony in shorts while my beloved Brooklyn is frozen solid, whatever, this place is awesome.
When we checked in, they upgraded our room for no apparent reason — «hey, would you gals like an unbelievable view?» WHY YES WE WOULD. My Mom wanting a pitcher of hot milk in lieu of coffee? Not a problem. The gym is unreal (I say that as someone more used to the, uh, rougher side of things…) — like every machine you could imagine and then some you probably COULDN’T imagine, which is actually ok because the adorable lady manning the gym desk during attended hours will tell you how to use it properly (and then bring you a towel and a banana because wow this place is awesome).
People who are acting like this place isn’t THEEEEE SHIT because you’re mad about the old school (MARBLE) bathrooms, charges for luxuries like the valet, blah blah blah: you’re lame. The service here is beyond 5 stars. I’m looking out my window and BOOM there’s nothing but beach and water. Oh and they have Netflix, for when it’s late and raining and you need some Walking Dead in your life.
LOVE IT.
This is my second stay and it will not be my last.
P. S. YES, you have to pay for wifi — but unlike a number of hotels, coffee shops, and airports where I’ve been forced to pay for this invisible necessity, THE INTERNET IS ACTUALLY CRAZY FAST. So there.

This is a beautiful place. Full of crazy little details that make the experience special. Dimming lights in the room. Complimentary chocolate & water turn down service. Extremely nice and helpful staff. Orchids growing from every tree at the entrance. A complimentary toy for the kiddo at every turn.
The only negative I have is the horribly non responsive remote control, everything is 2x the price of the regular world and where is the Coffee maker?

Grundsätzlich beschreibt der Beitrag von Harald C bereits alles, was es zu diesem Hotel zu sagen gibt. Der Service ist ausgezeichnet, Trinkgeld wird allerdings überall gern gesehen und erhält in den USA die Freundschaft. Die Zimmer sind ausgezeichnet, die meisten haben einen spektakulären Blick auf das Meer. Der Service des Housekeeping ist exzellent, mehrfach am Tag, das parken ist mit 26 $ pro Tag nicht teurer, als in vergleichbaren Hotels dieser Art überall auf der Welt. Dafür allerdings rennen die Mitarbeiter des Hotels buchstäblich, um dem Gast jegliche Wartezeit auf sein Fahrzeug zu ersparen.
Der Service an den Pools und am Strand, in der Lobby und in den Restaurants ist «outstanding», mehr kann man dazu einfach nicht sagen. Das Essen ist selbstverständlich ebenfalls ausgezeichnet, aber teuer.

Unsere Freunde sind in Naples im Ritz Carlton abgestiegen, dem angeblich besten Hotel am Platze. Da die Parkplätze über ein Valet Parking gesteuert werden, habe ich mich aus Kostengründen für die Parkuhr an der Straße entschieden. Das Hotel liegt direkt am Vanderbilt Beach und verfügt über alle erdenkbaren Annehmlichkeiten.
Wenn man vor dem Gebäude steht, wirkt das Hotel schon sehr beeindruckend und vor dem Hotel stehen auch wieder einige Männerspielzeuge.
Man konnte problemlos in das Hotel gelangen, da drinnen auch einige Shops sind und darüber hinaus Merchandising-​Artikel verkauft werden. Das Ritz Carlton war auch innen sehr beeindruckend.
Eine Übernachtung schlägt hier ab ca. 200, — € pro Paar zu Buche, je nach Ausstattung und Lage der Zimmer. Dazu kommen aber noch etliche Nebenkosten, wie das erwähnte Valetparking mit 26, — $ pro Tag, Frühstück ca. 30, — $ pro Person und der Sonnenschirm am Strand für 25, — $ selbstverständlich pro Tag. Der Kinderclub verlangte Freibeuterpreise. Dazu sollte man reichlich Dollarnoten bei sich haben, um alle Handgriffe des Personals mit 2 — 5 $ zu entlohnen.
Unsere Freunde haben sich dort sehr wohl gefühlt, auch wenn die Nebenkosten doch sehr schmerzten.
Das The Ritz-​Carlton, Naples steht auf der Gold-​Liste Condé Nast Traveler 2013 der weltbesten Unterkünfte und der Liste der Top 500 von Travel + Leisure 2013.